Passport Toyota

This review if for the Service Center. I had my car towed here based on the very positive reviews which seem to mainly be for routine maintenance and oil changes. My Prius broke down immediately after an oil change with my regular mechanic. I had it towed to this location after my regular mechanic could not figure out the what was causing the issue. Passport Toyota did not diagnose my vehicle correctly in addition to being rude when my vehicle was dropped off and not being able to find the record that I had paid for the diagnosis when I was having it towed away from this location. I opted to not have them complete the recommended work due to the insane repair cost and after the recommended work was completed - the car still had the same issue. The service manager told me it was because I did not have everything done they recommended which was not true. I took had my car towed yet again to a mechanic that specializes in Toyota vehicles and they discovered the root issue which was the engine being overfilled during the oil change. When I notified the Service Manager of the root cause of the issue - he said that I did not give them another opportunity to further diagnose the vehicle after their original diagnoses. I'm not quite sure why I would do that at an expensive hourly rate when the vehicle wasn't correctly diagnosed to begin with. When my car was first towed here I tried to explain over the phone what was going on with my car (the fact that the issue happened immediately after an oil change and what it was doing) the service advisor told me he didn't need that information and that he had three people in front of him that he needed to assist and that they would do their own diagnoses. He then called back later that day to collect the information. Again - I'm not sure why I would want to pay more money for a diagnoses when the staff was rude and has argued with everything I have said even the proof of the actual root cause of the issue. This is exactly why I don't take my car to be serviced at Toyota dealerships.

I would have bought the silver challenger they had at the moment but they are not open sundays and thats the day i can visit car dealers, So i bought in another place.

Over 15 year I have bought vehicles before and so far this has been the best experience overall. She is awesome! We highly recommend her

My experience with this dealership was so great . I had an appointment with Mike Davis I came in to do a trade in with my old vehicle because it so messed up . Mike Davis was very patient & took the time to make sure that I left out there in the perfect vehicle . I highly recommend that if you go to passport in marlow heights please see Mike Davis he will make sure all of your needs are taken care of & he will make sure you leave with a smile on your face . I’m so blessed to be able to have had him as my salesperson because he most definitely took care of me & if i wanted to buy another car I would definitely be seeing him again . Thanks so much Mike I love my 2020 Toyota Camry

My experience with Toyota Service Center in Marlow Heights, Md was amazing. The Service advisor Steve A. is professional and knowledgeable. He listened Carefully to me regarding my vehicle concerns. He was spot on about what the problem may have been. He checked to see if I was under warranty. He explained the process to leave with a loaner if necessary until my vehicle was completed in a day. All staff I came in contact with made my first service experience wonderful. The pricing was also reasonable for my oil change and Tire rotation. I Drove away happy. Keep up the excellent customer service. Yvonne M

Rick was very professional and got me a great deal on my vehicle . I appreciate him for going above and beyond for me ! I highly recommend Toyota Passport

I want to thank Rick Cypress and Michael Dahn on their what I could say great customer service. As a retired Train-the Trainer from previouly occupation, I felt like they were one of my students. Far and Beyond.

Rochelle Rosimo was the sales representative who helped us with the purchase of our car. She was very knowledgeable, polite, and efficient in answering all questions that we threw at her. Toyota Passport is lucky to have her on their team! Good job!

Fabulous customer service. Michael Davis is the man to see. He was able to answer all of my questions. He took his time and showed me a variety of vehicles. I was in and out within 2.5 hrs.

Jimmy Torres and Ruchell Rosimo did an awesome job in helping us with the purchase of our 2021 C-HR. They went above and beyond to make sure that we’re well taken cared of. If you’re in the market for a vehicle, I highly recommend getting in touch with them. They’re the best.