Passport Toyota

The service very poor The price was totally different I went for a specific car but I didn’t get the same price that I saw in the internet The process with the application was long and tedious. They asked me to switch cars at my insurance company when I never told how much it will be my new car. I don’t feel clear communication Transparency, Worse decision I made buying a car at that place

My daughter and I just made a purchase and we were pleased with the service we received. Rick was professional, and pressure free with us, and explain our options. Overall It was a smooth and pleasant process.

Mike Davis was professional, attentive to my needs and went above and beyond to make my purchase at Passport Toyota pleasant and successful. He found a vehicle in my price range, with everything that I was looking for. He shows genuine concern about his customers and aims to please. I am grateful for his time, patience, knowledge and professionalism. I will recommend Passport Toyota, specifically for Mike Davis, the GOAT in customer service and support.

Rick was such a pleasure to works with. I worked with him on my last purchase and he has surely gained a long time customer. He is very professional and will definitely get your deal closed. If you go to Passport Toyota, I would recommend working with Rick.

I have been to this dealership three times because my 2018 Toyota Tacoma with 11,000 miles on it has a faulty braking system. When I start the engine, put it in drive and release the emergency brake, the real wheels lock. This doesn't happen every single time, but it's happened enough to have become a problem as the wheels scream attracting people who witness it to advise me to release the emergency brake, which is always released. I've got videos inside and outside the car. Passport keeps running a computer scan, which neither shows nor diagnoses the issue and now they've refused to actually look at the braking system, under the car--to do an inspection. Corporate keeps telling me that Chris Scripture, the service manager is going to call me and he keeps saying he has, but I've got no messages or evidence he tried and didn't leave a message. When I finally called and waited 20 minutes to get him on the phone, he said he couldn't duplicate the problem, and if it didn't happen to him, regardless of the videos and my documentation, he wasn't going to actually inspect the back end of the car. He basically backpedaled on everything he told Corporate. I've had three Tacomas and I purchased one at this dealership. Steer clear of this dealership. They want your money, but they have no ethics and they do not care if you are driving around with a faulty braking system.

Rick Cypress There's so many good things I can say about him. He took very good care of me and my husband. Throughout the whole process he made us feel comfortable. I wish all car salesman was like him. He made it all about us, when we were purchasing a vehicle. He didn't push us to buying a vehicle that we did not want. Also all the staff at Toyota was very nice.

Rick Cypress took care of me and he was great to work with. I will say that if anyone need to get into a car, please go to Passport Toyota and see Mr. Cypress. He is very straight forward. Wonderful to work with.

I was impressed with the entire service team, helping to get my brand new 2020 Toyota back on the road. A minor electrical problem was fixed ASAP They even gave me a loner vehicle so that I wouldn't be inconvenienced. Thanks again Rocky...your professionalism is appreciated ODell

Great and easy experience buying a new car from this dealership. Jasmine from internet sales was great, was easy to work with, and helped me get a deal I was very happy with. Rick at the dealership was also great-very helpful, very pleasant, and made the buying experience seemless.

Rick Cypress was professional, thorough, and personable. He made my first car purchase exciting, smooth, and memorable. Rick is fair, honest, and an experienced salesman. Rick Cypress knows his job--and performs it well! I would highly recommend anyone to Rick for the purchase of a new or certified used car at PASSPORT TOYOTA.