Preston Mazda

Walked in with questions and concerns. my salesperson made me feel so comfortable by answering all my questions and concerns. A woman can certainly feel at ease purchasing a car from this dealership. Walked out with a new MAZDA 3.

My wife needed a new car for her commute, which is around 80 miles a day. The Mazda3 offered great mpg, and was the best equipped and best looking car in it's segment, so we decided to go with that. There aren't any Mazda dealerships near where we live, so I researched online, and found Preston Mazda. For the majority of my experience, it was pleasant, and decided to do business with them after visiting a few other dealers. Richard Sherb was good to deal with, seemed knowledgeable, and wasn't pushy, unlike many dealers. Utilizing TrueCar, a good price was negotiated, and we came down, signed the paperwork and went home. All in all, a nice change from the typical car buying experience. After that, it started to go downhill somewhat. After we got home that day, we noticed on the rear driver's side quarter, a few deep scratches in the paint. Figuring that some road damage occurred on the way home, I took it to a local reputable body shop. I was told that this was older damage that had been touched up (and badly). He recommended returning to the dealer to get it sorted. I contacted Preston Mazda, and after speaking with Richard, and the sales manager Jason, I was assured they would have the scratches repaired at no cost to me and a rental car issued while it was in the shop. I will be dropping the car off tomorrow (7/29/2014) and do not foresee any issues. Richard has been forthwith with answers, and calls with information to keep me updated. I had expected resistance, and perhaps denial, but it was refreshing to see a dealership step up to make things right without a fight. I wasn't sure where I would be taking the car for maintenance down the road (no local Mazda dealers for us), given the potential for issues, but seeing how they handled the whole matter convinced me that it would be worth the drive to bring it to Preston Mazda. I can honestly say that despite the hiccup, when it comes time to purchase another vehicle, we will return to Preston Mazda. Thanks goes out to Richard Sherb and Jason Discello for taking care of my concerns.

Everyone at the dealership is friendly, professional and a pleasure to work with. Within the past year we purchased 2cars, CX-5 and Mazda 3.

This dealership has restored my faith in humanity. I was treated with respect and most of all with kindness. They even gave me a ride from my home to get my car today...and I live an hour away! Talk about going above and way beyond! It floored me! At 62, I am humbled. Fair price, great deal, excellent service and wonderful humanity. You don't witness that kind of integrity much anymore...Wow...their kindness to me spurred me to "pay it forward" with a joyful smile. It was by far, the best auto buying experience I had ever had. Thank you Preston Madza!

It was an incredible experience I had in purchasing my new CX-5 from Preston Mazda's Boardman Dealership. I live in Beaver, PA, and there are 3 Mazda dealerships all pretty much an equal distance from my home. On the morning of February 24th, I sent an email to each of the 3 dealerships with a complete summary of what I was looking for: 2014 Mazda CX-5 Grand Touring in Soul Red Metallic, and a list of the additional features I wanted as part of the purchase. Preston Mazda responded to my email within about 15 minutes of me hitting the "send" button. (Just so you know: to this day, I have still not received a response from the other dealerships.) Sales Consultant Michael Cylar was very prompt in his reply, indicated that they had the model and color in stock, and invited me to contact him, which I did. He was very up front that the vehicle did not have all of the additional features on it at that time, but that the service department could handle that for me. We set an appointment for that evening, and - to make what is turning out to be a longer note than I anticipated shorter - I drove my new car home that night, thanks to Michael, Jason, and the very prompt service provided by Bill in your finance department. I brought my car into the dealership the following week to have the remote starter, trailer hitch, and other items installed. Unfortunately, I was not told to bring in both of my key fobs for the installation of the remote starter, which meant it couldn't be programmed properly. In a sense, I'm glad it happened this way. First of all, EVERYONE makes honest mistakes. The issue to me is how a company goes about making it right. I learned a LOT about Preston Mazda as a result of that "mistake". The service manager, Jeff Baker, is quite simply an exceptional individual, and Preston Mazda should be very proud to have him as part of their organization. Jeff went WAY over and above in making the situation right for me, went out of his way to minimize ANY inconvenience to me, and followed up to be sure that everything was right. THAT, is customer service.

Complete waste of time, new exactly what I could do, left me sit for 2 hrs then couldn't help after they said they could

Keith is a pleasure to deal with and has always been very helpful and honest when helping us find the right car. The entire staff at Preston Mazda is welcoming and friendly. We will definitely be doing more business with them in the future!

Everyone was friendly and willing to help. Saw the jeep I wanted and Keith make sure that is what i drove off with, after a couple of days i didnt think it was going to happen but Preson mazda made sure it did. Very happy with the 2010 jeep liberty i purchased. Thank you very much Keith, jason and everyone at Preston Mazda. from shari and tony.

Preston is so interested in getting your money, they don't let you see the final numbers until you're signing the papers. They also put the wrong hitch on my car, and refuse to correct this situation without it costing me more. I already paid $ 787 for the wrong hitch. I will not recommend them, or go back there.

I love my Mazda CX-5 Sport. The black model is especially sharp. The manual shift is smooth and I am averaging 37 to 38 MPG. The interior is very comfortable and roomy. The ride is very quiet and despite what some reviewers say the acceleration is fine. The sound system and all the extra features are great too. They are very reasonably priced, and the best crossover vehicle that I found.My sales consultant was Richard Sherb. Richard gets high marks for his knowledge of the Mazda's key features. He does not use high pressure sales techniques. He allows you time to think about the purchase. He is also a person of integrity. He gave honest answers to all my questions,was patient, and made me very comfortable when I took my test drives. My only regret is that we were unable to finalize the deal together, since his salesmanship was what convinced me to purchase the car. The closing consultant was Brian Degitz. He showed me the features of the car and how to operate the systems. No problems with Brian. I just felt I should have been allowed to finish the deal with Richard. Management needs to permit the customer to wait, or reschedule their appointment if their sales consultant is serving another customer, especially if the customer has expressed the desire to close with the consultant who sold him/her the car. The customer's wishes should prevail, since he/she is the one making the purchase. Some final notes on financing and other issues. The document fees are part of the purchase price and taxable in the state of Ohio. Rebates are also taxable in Ohio. Customers with large down payments do not need GAP insurance. Temporary tags cannot be renewed, which you might want to know if you are selling a vehicle instead of trading it in to the dealership. Happy negotiating! Go Mazda! Ask for Richard when you visit Preston. You won't be sorry.