Reviews
Bad things do happen to good people. Prestons’ claim to...
Bad things do happen to good people. Prestons’ claim to “Finance your future, not your past” is legitimate in the sense that there are lenders willing to finance people that face financial hardship. All dealers have access to these lenders. The “Construction and Touchdown Sale TV Infomercials” leads you to believe that Preston is different offers great prices and has compassion for disadvantaged buyers offering “Top Dollar” for your trade and the ability to get even the most challenged credit financed. I agree that the staff is friendly and there are lenders but as we worked through the process it became more and more clear that making the sale and maximizing profit is actually “What Comes First”. As the process began you get the sense of being kept off balance as a number of people: sales agent, car appraiser, pre-finance and finance seem to be working to set you up for “The bad news”. I went in with the knowledge of what my trade was worth, what the car I was interested was worth and what I could expect for the terms of a loan and payment. All these people seemed to work in concert as they prepare you for “Their Deal”. I don’t know about you…but, I get really tired of car dealers telling you how worthless your trade is and how much you got screwed and how valuable their cars are as they are bending you over further and further… After my car was appraised I had to find my key which is a standard tactic to keep you from walking out while they work to break you down to their deal. As their deal was forming I was diverted away from the car I was interested in, moved towards a bigger loan and payment schedule, I would have to be willing to let them steal my trade, and put $1000.00 dollars down to offset the negative value (Dealer Profits) to consummate the deal. I couldn’t get out of their showroom fast enough and won’t return. When I bought the car I am driving from Fred Martin Ford in Austintown, they gave me a fair deal, got me a decent loan, and worked hard to show me the compassion and respect a person that just experienced a financial hardship deserves. Preston is just another big volume, high pressure, manipulative car dealer that keeps us all leery of walking into a dealership and wanting to buy a car. Buy your next car from Fred Martin Ford.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello, This is Bobby Preston the Owner of the Preston Auto Group. I am sorry to hear about the bad experience that you had. We are a family owned and operated business and at Preston you truly do come first. This is evidenced in the fact that each of our locations are among the highest rated dealers in the state of OH and PA according to dealerrater.com for best price, customer service, and overall experience. Nonetheless, it is clear that we dropped the ball here. I value your feedback and will use it to improve. Additionally, I would love to discuss this further with you. I have sent you a private message with my personal cell phone so that you may call me directly. Again, I accept responsibility for this poor service and I apologize for your experience. Sincerely, Bobby Preston Owner Preston Auto Group
My experience in buying my new car was very enjoyable...
My experience in buying my new car was very enjoyable thanks to Stacey. She is very professional and knowledgeable regarding the Mazda line. Stacey did everything to make our time at the dealership feel very comfortable and went to bat for us on our financing. Thanks Stacey!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing everything!
I went to Preston Mazda after hearing amazing things from a close friend about the service and helpfulness there. When I arrived, it was quickly shown when I was greeted by Keith. I needed a new car, fast. Prior to going to the dealership I had looked at cars that were being sold online. I had in mind exactly which one I wanted. Keith was very helpful in working everything through. He kept in contact with me and made sure everything was just perfect before I drove my new car off the lot. It really surprised me when he contacted me to make sure everything was going good with the new car and to make sure I liked it a few days later. All the staff at Preston Mazda was absolutely amazing and very friendly. I would definitely recommend this dealership to my friends and family! Thanks again for everything!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I went to Preston Mazda after hearing amazing things from...
I went to Preston Mazda after hearing amazing things from a close friend about the service and helpfulness there. When I arrived, it was quickly shown when I was greeted by Keith. I needed a new car, fast. Prior to going to the dealership I had looked at cars that were being sold online. I had in mind exactly which one I wanted. Keith was very helpful in working everything through. He kept in contact with me and made sure everything was just perfect before I drove my new car off the lot. It really surprised me when he contacted me to make sure everything was going good with the new car and to make sure I liked it a few days later. All the staff at Preston Mazda was absolutely amazing and very friendly. I would definitely recommend this dealership to my friends and family! Thanks again for everything!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sean Kirkpatrick was extrememly helpful with my first...
Sean Kirkpatrick was extrememly helpful with my first experience of buying a car! He made is completely smooth and easy! Overall, I would recommended Preston to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was car shopping as the lease on my vehicle was almost...
I was car shopping as the lease on my vehicle was almost over and stopped at the Mazda dealer. My daughter is driving her second Mazda and loves it so I wanted to drive one. Sean was my salesman and he "did it right". I appreciated his calling to check on my decision every few days ( actually why I went back ). The day I went to drive the car, I had made a deposit on a Honda Accord. When I drove the Mazda 6 I was sold. Sean and Jason worked with me on the deal and I closed it that day and drove my car out of the lot that same day. I LOVE MY MAZDA. Thank you to Sean and Jason and the staff at Preston Mazda in Boardman, OH. You have a new very happy customer. Keep up the great job, Cathy Foster
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very nice Salesrep! Easy to deal with, honest and...
Very nice Salesrep! Easy to deal with, honest and knowledgeable. Good overall experience. Would recommend to other. Good customer service. Will shop Preston's in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great people, great service, great deal done quickly! I...
Great people, great service, great deal done quickly! I have bought cars from Preston dealerships in the past and dOnny and his crew do as fine a job as any.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Prior to visiting Preston Mazda my car buying experiences...
Prior to visiting Preston Mazda my car buying experiences have all been relatively the same. An all day affair and a battle, usually leaving with a car but never feeling like I got the best deal. At Preston Mazda I feel like the entire team was working for me especially Stacy who worked hard with Bill the finance guy to get me the best deal possible. I never felt over pursued or pressured in any way and they got me out the door in record time. Overall they have given me my best experience and a great vehicle. Many thanks to them, I will recommend them to my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They met our needs in finding the exact Mazda we were...
They met our needs in finding the exact Mazda we were looking for. They gave us the right amount for our trade in and came down on the price of the car. They also were willing to fix a few things about the car with no questions asked. I am very happy with the whole experience, people were very friendly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
