Reviews
Great Experience
The whole athmosphere in the store was live. Everyone was excited to be there the sales associates that help me was very helpful and very knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate the time it took for you to share your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate to inform us if you have any further automotive needs. In the meantime, remember that we will perform a complimentary 119-point inspection once per year on your vehicle as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Special service for special needs!
Bryan and Kent exceeded my expectations in helping me choose a vehicle,in ensuring that the vehicle met my special needs, and then delivering the vehicle to Berkeley for modifications. Unbelievable! The entire staff impressed me with their professionalism and customer service. Their teamwork and efficiency were also impressive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beckilynn, Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. It is wonderful to know that Bryan and Kent were able to help find the vehicle that satisfies your needs. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. In order to help keep your vehicle in tip-top shape, do not forget to take advantage of the complimentary, yearly 119-point inspection we provide to all our customers for complimentary as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Big volume big savings!
I have purchased two cars from Ford Fairfield. Michelle has been super helpful times. I am a retail store manager so I walked in and told her to cut the BS and she did. There was no pressure and no worries. Thanks Michelle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchases. Thank you for taking the time to write about your experience. It is magnificent to know that Michelle was able to provide you with the pressure-free and knowledgeable service that Ford Fairfield is known for. Please feel free to call or stop by if there is anything else we can do to help you. Also, please do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Friendly and Professional
The process was very straight forward with a no haggle price and the car already parked up front for a test drive. They expedited all the procedures and made sure I was comfortable during any lulls.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new purchase. We are glad that our team was such a great help to you. It is imperative to us that we make the car-buying experience quick and efficient from the initial negotiations to the final paperwork. Should you have questions about your vehicle, feel free to visit us again. Until then, do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Special service for special needs
Bryan and Kent exceeded my expectations in meeting my special needs for a vehicle that could accommodate my motorized scooter and mechanical scooter lift. The Transit Connect is not only functional, it meets my needs for technical features, comfort, and gas mileage. Bryan and Kent amazed me by working closely with the vendor - in Berkeley! - who will do the scooter lift installation. They kept me informed every step of the way. It has been a pleasure to work with the staff at Fairfield Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us. At Ford Fairfield, we work very hard to provide each of our guests with a personalized and hassle-free experience. I am happy that Bryan and Kent were able to exceed your expectations. Do not hesitate to contact us if there is anything else we can do for you. In the meantime, remember that we will perform a complimentary 119-point inspection once per year on your vehicle as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Worst Experience ever.
I have been to the dealership for service 4 times and to purchase a vehicle once. First service they overlooked a major problem that should have been evident. Second service they took the fuel filter out instead of the oil filter. They also left a double gasket on the oil filter. Third time they serviced the transmission and left something loose and it leaked all over. Had to bring it in twice to fix this problem. Fourth time they only changed one of the 2 filters and were going to roll it out charging me for changing 2 filters when they changed one. Ordered a new truck but it waited 5 weeks before it was actually ordered. Several times I was told it was ordered but it wasn't. Then finally it was ordered but it was ordered wrong. Increased the oil change prices to almost double. Refuse to honor other quick lane purchased warranty.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Truck was wrong when delivered. Total fail.
I apologize for the inconvenience that was caused due to the late delivery of your Ford Truck, as well as the needed repairs to your trick bed. We strive to create a positive relationship with each customer, so I trust that everything has been taken care of to your satisfaction. We are here to assist you with ANYTHING to make this a positive situation moving forward. I apologize again, and thank you for your business. I hope we can be of service again in the future and I wish you the very best. Sincerely, Dustin Marazzito General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Phenomenal team
Courtney Rasmusson and Bryan Rice were a phenomenal no-holds-barred team! They kept information straight and to the point with no sugar coating and we appreciated their honesty! We were mind-blown by the plethora of knowledge received! They answered every question and exceeded our expectations!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us, Megan. At Ford Fairfield, we work very hard to provide each of our guests with a professional and informative experience. I am happy that Courtney and Bryan were able to show you what really strive to deliver. Do not hesitate to contact us if there is anything else we can do for you. Also, please do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
great place
Ive bought 2 cars from here, i really love fairfield ford! Everyone is always so nice. Dave helped me get the new explorer i've been looking for, for a great price! They worked within my budget and found me the best possible deal. Thank you all
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jennifer, Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I am so happy to hear that Dave was able to get you the vehicle that you have been looking for. We would love to work with you again in the future. In the meantime, remember that we will perform a complimentary 119-point inspection once per year on your vehicle as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Happy Sales guy
So I have to start this by saying im in sales and a pain to sell too because I pick everything apart and don?t want to haggle, I want an easy smooth experience, in and out. I absolutely found that here with Adam Herren. I found 2 cars I wanted online so I called in & spoke with Adam, this was in the early afternoon; he was able to provide me with info on both cars I was looking at. I was in Sacramento so I wasn't able to walk into the dealership, but I was able to send him my information so he could review financing options for me, i sent him documents at 12:54pm. After reviewing both cars and there payment options I decided on one car and wanted to move forward. Again because I wasn?t local the soonest I could come in to drive the car was Saturday, Adam actually drove the car to me and we were able to do the test drive and he had all the paperwork taken care of and I was able to drive home in my new 2014 Ford Mustang. I was very happy with the service. If they wouldn?t have gotten lost on the way here, LOL, it would have been a little earlier, but we finished at 7:30pm the same day. as for satisfaction I was completely happy with my experience, I had a great quick experience and will send as many people as I can to him. I sent him all my paperwork at 12:54pm and seven calls and a few text messages later we were done by 4:30pm and my new car was on its way to me. thanks Adam for making the experience easy and quick for me and not making me come in and take time away from work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, Thank you so much for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Adam was able to show you what we strive to deliver. We hope you are continuing to enjoy your vehicle. Should you have further concerns, please do not hesitate to inform us. Also, please do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Great Service!!!!
Courtney stayed on top of my deal the entire time. She never left me in the dark with what was going on and never tried to push me into something I didnt want. She was able to get me the car that I wanted with everything that I wanted at a payment I could afford. When she delivered the car she went over with all of the paperwork in depth with me. She also went over all of the features in the vehicle. Her being excited about all the features like the seatbelts that have airbags made me that much more excited about my new car. This was easily the most easiest car buying experience I have ever had. Please keep up the amazing work. More people should have personalities like Courtney when it comes to selling cars!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kelsey, Thank you so much for taking the time to write this detailed review about your experience with us. Courtney is an asset to Ford Fairfield and I am glad that she was able to show you dedicated and personalized service and provide you the best car buying experience that you have ever had. Until then, do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. We look forward to working with you again in the future. Sincerely, Dustin Marazzito General Manager dustinmarazzito@fordfairfield.com | 877-399-5027