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Mercedes-Benz of Shrewsbury

(208 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–7:00pm
Tuesday 8:00am–8:00pm 7:00am–7:00pm
Wednesday 8:00am–8:00pm 7:00am–7:00pm
Thursday 8:00am–8:00pm 7:00am–7:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00am
Sunday 12:00pm–4:00pm Closed

Reviews

(208 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Shrewsbury from DealerRater.

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I wish I can give the service 4 stars , but I can't .

I wish I can give the service 4 stars , but I can't . They broke my fuel line during recall I had to go back several time to get the engine bay washed, then the oil dip stick was broken. They did try to make it right , but overall , I wouldn't go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at 01743 441191 when you have an opportunity, and we will be more than happy to try and turn your experience around. - Lookers customer service & resolution team

The process of purchasing my dream car was absolutely

The process of purchasing my dream car was absolutely flawless with you guys! Everything was explained thoroughly, I never felt mislead or pressure. As a female buying a car for the first time in quite a few years I was very nervous, but the team at MB Shrewsbury took all of those nerves away. From the scheduling accommodations made for the test drive, the phone calls and texts to answer all of my questions, to the genuine nature of both Arthur and Maurice, there was a smile on my face throughout the entire process. I truly can't say enough great things about them, but I will say I'm very grateful to have chosen this dealership and highly recommend them to anyone looking to buy a Mercedes!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Nice experience with my first C-class C300 purchase.

Nice experience with my first C-class C300 purchase. Nick is very personal and knowledgeable, Anjula is warm and friendly, Amie is a pleasure to work with. Although there’re some small things not clear or missed, they were quick to explain or fix them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

John Shaw in service in an amazing advisor.

John Shaw in service in an amazing advisor. I have been going to him for years. He’s simply the best and most efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sleazy sales man at its finest, went in there to purchase

Sleazy sales man at its finest, went in there to purchase a car through my bank, insisted to try to sell me financing option through them even though I refused and wanted to purchase the car through my bank… avoid this salesman at all cost rude and disrespectful… I don’t know what mike thought I owed him but he lost a sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're terribly sorry for the misunderstanding. Our team was simply trying to explain that we are an agent for your selected Credit Union and that we could process the paperwork through your bank of choice right here from the dealership to simplify the process and get you driving away in your new car. We sincerely apologize that it wasn't conveyed as clearly as it needed to be.

We bought a used car from Andrzej and could not be

We bought a used car from Andrzej and could not be happier. He was extremely pleasant, very professional, and nice. He prepared the car quickly and came in on his day off to transfer the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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2 months my car sat.

2 months my car sat. Water was left in the trunk under the spare tire.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had an amazing experience working with Tim who is the

I had an amazing experience working with Tim who is the manager and Arthur. They are professional, seasoned and helpful in understanding my requirements and working with me I highly recommend doing business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This was the best experience I’ve ever had selecting and

This was the best experience I’ve ever had selecting and buying a new car. Jaime was very patient, knowledgeable and accommodating as I test drove multiple cars, considered options and worked out a deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

At MB of Shrewsbury I had the best dealership and

At MB of Shrewsbury I had the best dealership and car-buying experience to-date. My salesman was Ben Boomer who not only made sure we get ample time to test drive the vehicles we were interested in but also made the sales process extremely smooth. Ben went above an beyond to make sure the car gets registered (in RI because I was purchasing out of state) in no-time. I literally had the vehicle delivered to me in 2 business days. Not only will I be going back there but I recommend to everyone to work with Ben on your next car purchase, used or new.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.