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Citi Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)
Sales hours:
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Sales
Monday 9:30am–6:30pm
Tuesday 9:30am–6:30pm
Wednesday 9:30am–6:30pm
Thursday 9:30am–6:30pm
Friday 9:30am–6:30pm
Saturday 9:30am–6:30pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Citi Auto Group from DealerRater.

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Fantastic family atmosphere I will definitely be back again you guys were very non xxxxxxxx

Fantastic family atmosphere I will definitely be back again you guys were very non xxxxxxxx

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Horrible customer service. The agent started talking to someone else while dealing with me. Then kept asking for paperwork and never ran my credit application. He was persistent in getting income papers before running the app for credit approval. Was acting as if I didn't have a legal job. Then continued to talk to the person from before instead of keeping with me and my appointment with him. No sense of customer service and staying with his appointment...ME. did not make me feel comfortable.

Horrible customer service. The agent started talking to someone else while dealing with me. Then kept asking for paperwork and never ran my credit application. He was persistent in getting income papers before running the app for credit approval. Was acting as if I didn't have a legal job. Then continued to talk to the person from before instead of keeping with me and my appointment with him. No sense of customer service and staying with his appointment...ME. did not make me feel comfortable.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Service was excellent. Staff very polite and friendly and very helpful. I LOVE MY HONDA CRV Definitely coming back again outstanding service willing to work with you

Service was excellent. Staff very polite and friendly and very helpful. I LOVE MY HONDA CRV Definitely coming back again outstanding service willing to work with you

Rating breakdown (out of 5):
Customer service
4.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They do not run their cars true a true inspection. Buyer beware of what you're buying

They do not run their cars true a true inspection. Buyer beware of what you're buying

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I do not usually leave bad reviews, as a business owner I get that you can not make everyone happy.. But, I at least try to be honest and fair. I bought a car from Citi and 3 days later I notice a clunking noise in the front. after 2 weeks of back and forth and taking it to "their shop" and trying to get me to pay for "some of the bill" as per Joe the owner.. The car is still making the same noise the shop and Joe the owner of Citi auto refuse to remedy the problem.. I took it to an independent shop and it needs about 600 dollars in front end work, This after their shop said they did 1300 in work.. Nice a 12000 dollar vehicle that needs 2k in work in less than a week.. Apparently their 90 days or 3000 miles on the window is a complete lie! very sad because I actually like the car and David the sales man was awesome! If they fix it I will edit my review, If you see this still posted take fair warning before buying your next car here.

I do not usually leave bad reviews, as a business owner I get that you can not make everyone happy.. But, I at least try to be honest and fair. I bought a car from Citi and 3 days later I notice a clunking noise in the front. after 2 weeks of back and forth and taking it to "their shop" and trying to get me to pay for "some of the bill" as per Joe the owner.. The car is still making the same noise the shop and Joe the owner of Citi auto refuse to remedy the problem.. I took it to an independent shop and it needs about 600 dollars in front end work, This after their shop said they did 1300 in work.. Nice a 12000 dollar vehicle that needs 2k in work in less than a week.. Apparently their 90 days or 3000 miles on the window is a complete lie! very sad because I actually like the car and David the sales man was awesome! If they fix it I will edit my review, If you see this still posted take fair warning before buying your next car here.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Today I Came in and they got things done quick and easy !! No complaints!!! Great service !!! Thanks citi auto keep up the great work!!! Thanks

Today I Came in and they got things done quick and easy !! No complaints!!! Great service !!! Thanks citi auto keep up the great work!!! Thanks

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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This was such an amazing experience. Experience so good that I would come back just for the awesome vibes that I felt upon entering citi auto group

This was such an amazing experience. Experience so good that I would come back just for the awesome vibes that I felt upon entering citi auto group

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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They really try to workwith you to maoe buying a car affordable for you despite your credit rating. Answers ypur questions no haggling! Beautiful vehicle looked exactly as advertised.

They really try to workwith you to maoe buying a car affordable for you despite your credit rating. Answers ypur questions no haggling! Beautiful vehicle looked exactly as advertised.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
4.0
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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When i came over to get the the car they where all good to me i love the way they take care of you. Thank you david for tge great service.

When i came over to get the the car they where all good to me i love the way they take care of you. Thank you david for tge great service.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great experience and great vehicles. No problem with approval and friendly workers. Love the car and satisfy with the whole experience with Citi Auto. Thanks for everything

Great experience and great vehicles. No problem with approval and friendly workers. Love the car and satisfy with the whole experience with Citi Auto. Thanks for everything

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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See all 27 reviews