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Mercedes-Benz of Rochester

(242 reviews)
Visit Mercedes-Benz of Rochester
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (585) 670-6238 (585) 670-6238
Used (585) 670-6248 (585) 670-6248
Service (585) 670-6247 (585) 670-6247

Reviews

(242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service and people.

Great service and people. Highly recommend. They really take care of their customers. Service is always on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service in a timely manner.

Great service in a timely manner.The service advisor,Max,was great and very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I called at 3 pm and said I had a flat tire.

I called at 3 pm and said I had a flat tire. They said if I could get my car there, they would have the tire changed and done by 5 pm. The promise was kept. Outstanding service! I have always enjoyed working with Stephen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Glen makes service easy.

Glen makes service easy. He is knowledgeable professional and pleasant! I would recommend him without hesitation!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great communication, i knew where my car was all though

Great communication, i knew where my car was all though the process .price as also communicated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service !

Great customer service !!!! My Service Advisor Glen is awesome . He kept me updated when it came too my 2020 GLE 350 4Matic . I highly recommend everyone too come too come too Mercedes-Benz of Rochester

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service and work as always!

Excellent service and work as always! Everyone is always friendly and helpful. I have such reassurance when I take my Mercedes here. I have taken it to other import shops in the past and they simply do not put in the dedication and thorough work that the Mercedes dealership does. I now just only take my Mercedes here to get any work or service done. The communication is nothing but the best and I’m so thankful for my relationship I have built up with Stephen At Mercedes. The vehicles sell themselves, but it’s the service that brings me back for any future vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very professional and knowledgeable.

Very professional and knowledgeable. Answered all my questions/concerns promptly. Did exactly what they said they would and did it promptly. I would not hesitate to use or recommend James and the rest of the team in the future. Thank You.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Service was a 12 out of 10 from Stephen Murphy and his

Service was a 12 out of 10 from Stephen Murphy and his team. I'm always impressed with how well customers are treated. This is my 3rd MB and service from them has always been superb over the years. Quality and relationships count. Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Merahya was so friendly and helpful while getting my car

Merahya was so friendly and helpful while getting my car serviced. She made it less stressful with all her communication!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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