Mercedes-Benz of Rochester

Glen makes service easy. He is knowledgeable professional and pleasant! I would recommend him without hesitation!

Great communication, i knew where my car was all though the process .price as also communicated

Great customer service !!!! My Service Advisor Glen is awesome . He kept me updated when it came too my 2020 GLE 350 4Matic . I highly recommend everyone too come too come too Mercedes-Benz of Rochester

Excellent service and work as always! Everyone is always friendly and helpful. I have such reassurance when I take my Mercedes here. I have taken it to other import shops in the past and they simply do not put in the dedication and thorough work that the Mercedes dealership does. I now just only take my Mercedes here to get any work or service done. The communication is nothing but the best and I’m so thankful for my relationship I have built up with Stephen At Mercedes. The vehicles sell themselves, but it’s the service that brings me back for any future vehicle.

Very professional and knowledgeable. Answered all my questions/concerns promptly. Did exactly what they said they would and did it promptly. I would not hesitate to use or recommend James and the rest of the team in the future. Thank You.

Service was a 12 out of 10 from Stephen Murphy and his team. I'm always impressed with how well customers are treated. This is my 3rd MB and service from them has always been superb over the years. Quality and relationships count. Great job!

Merahya was so friendly and helpful while getting my car serviced. She made it less stressful with all her communication!

Recently, I had an alignment scheduled through Mercedez-Benz of Rochester. Cody Mudroff acted with a sense of urgency when taking care of my vehicle to make sure it got the proper maintenance it needed. I want to extend my gratitude to honest and exceptional managers like these that continue to put the customer first, even on short notice.

I purchased a GLC 2022 this past week from Mercedes of Rochester and had an excellent experience. The sales consultant was very helpful and supported me throughout the entire purchase process. I am very pleased with the professionalism and knowledge my sales associate had and the care she showed to me.

The customer service is second to none. I have been coming to Mercedes Benz of Rochester over 7 years and each time they have delivered outstanding service From the time pulling car in you are greeted warmly and treated professionally and with great care. I have been blessed with the best Service Advisor Max. Always professional and friendly. He always makes me feel confident in his transparency and fairness. The exceptional service and dedication to customer satisfaction have earned my trust and loyalty.