Oz Brothers Auto

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
43 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 13, 2019

    Better than expected experience!! He was wonderful to work with, answered any questions, completely patient with timimg, and above all... Had an issue... with the battery the next day and he drove an hour out to me and replaced it for me! Simply incredible and I will refer him to anyone I know!!! Also great hospitality during the buying process!!! Will def shop with him for my upcomins son!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2019

    I Purchased a 2012 VW Jetta Se Very happy wıth my car. My First time buying a car. I had a great deal and great customer service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 6, 2019

    It was my very first time buying a car and I had a wonderful experience. I was looking for a used Honda Civic and Oz was very welcoming, honest and made... the whole car buying process smooth. From test driving my future car to filling out the paperwork. I would highly recommend anyone looking for a quality used vehicle to visit him!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 28, 2019

    Great Customer Service/ Great selection of vehicles. Just baught 2010 Honda Civic LX, Oktay was so helpful and made buying proces peice of cake. Please... stop by and give them a chance to help you find your next car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your Business

  • 5.0 out of 5
    February 26, 2019

    Great experience buying a used car from here! Oktay is very kind and helpful. After I found the car that I wanted I was able to take it home the same day... which was unexpected and a big plus. I highly recommend Oz Brothers Auto if you’re looking for a used car. Very happy with my car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Margaret Thank you for your Business

  • 1.0 out of 5
    February 21, 2019

    I recently bought a car from Oz. Really friendly guy, but he cuts corners and passes on the costs to the buyer. Less than two months after buying my car... from him I had to pay $1200 to repair the brakes (which he said would last 6-12 months) in addition to the battery. Took the car to his mechanics of choice (Mavis) but they fixed one thing and broke another. Avoid Oz if you can.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Sorry to hear that we could not live up to your expectations. We do not have a repair shop and use respectable repair facilities, and they do not try ...to up-sell, but fix and replace whatever is truly needed. All our cars come with a warranty with a minimum of 30 days or 1000 Miles NYS Limited warranty (depends on mileage) and it does explain what it covers. A battery (not under warranty) can die due to lights being left on over an hour, and one shop would tell you that it needs a new battery, but another can test the battery and say it's fine or needs a good charge. It is not in my control what repair shops would try to recommend or up sell. When you came in with an estimate from the repair shop you went, i set up an appointment at Mavis to address your concerns, replace whatever was needed (After the warranty had expired) and to bill me. They replaced whatever was not up to par, and billed me, but you also wanted everything else replaced that they told you it was in good working condition. I will stand behind my vehicles and help my customers anyway I can, but I will work only with repair shops that is reputable and that will not take advantage of me or my customers.

  • 5.0 out of 5
    November 5, 2018

    I helped a good friend Wendy shop for a used Toyota Camry. We looked at countless used cars all over town, mostly via Craigslist. We saw a lot of not-so-good... cars. But we were both very impressed with a car at Oz Brothers, and ended up buying it. Oktay (Oz) was easy to deal with, fast to respond to questions and messages, and straightforward about the condition of the car. He was able to negotiate (somewhat -- since the car was listed at a decent price to start with, not overpriced like a lot of used car dealers). And after the sale, he spent over an hour getting my friend familiar with the car, syncing her cell phone, demonstrating features, etc. I'm writing this review because my friend is too busy, but I want people to know that Oz Brothers is a solid place to shop for a used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for your Business

  • 1.0 out of 5
    September 13, 2018

    Called this guy to buy a car gave him a timeline of when I would be there. Was running a few minutes late so let him know and he said no problem. Just... as we got there he called and asked if we were there yet. I told him we just passed his place and were turning around. He told me someone just put a deposit down and the car was sold. He knew I was coming from a distance to get to him and was only 6 minutes late and he sold the car out from under me. Very dishonest car dealer and will sell the car right out from under your nose. It's not worth the trip to visit this dealer. He will tell you the car is sold before you are even in the driveway. STAY AWAY!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I am so sorry that you felt that way. We have to keep all our vehicles available to all the interested parties unless we have a deposit on the vehicle.... Many times we turned away real buyers and hold the vehicle for someone just to find out either they did not show up, or came and did not buy the vehicle and we ended up losing a real sale. As a company policy, we decided to keep all our vehicles available unless we have a deposit.

  • 5.0 out of 5
    July 5, 2018

    My 20 year old daughter needed a reliable car to get back and forth to college and work. We both researched local dealerships, and visited several. We... were both very impressed with the time and attention the owner of Oz Brothers gave us. He never put any pressure on us, and made the whole process easy and fun! He even let us drive the car to our mechanic to look it over and make sure everything was in good working order. We noticed a small hole in one of the seat covers, and he took action to make it right, without hesitation. A couple weeks after the purchase, my daughter was having some difficulty with the sound system. Ozzy responded to her inquiry right away, and took a look at the problem. It ended up being an issue with the cord she was using, and not with the car. We just love this little car! It's been super-reliable and everything we were looking for! My daughter and I would both highly recommend Oz Brothers Auto if you're in the market for a reliable used car at a fair price!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your Business

  • 5.0 out of 5
    June 11, 2018

    Oktay is great! He had a great deal on a 2015 Honda CR-V and made my first car buying experience easy. I Would highly recommend this dealer!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Emily Thank you

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