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McKenna BMW

(1,148 reviews)
Visit McKenna BMW
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 10:00am–7:00pm 7:30am–5:00pm
Tuesday 10:00am–7:00pm 7:30am–5:00pm
Wednesday 10:00am–7:00pm 7:30am–5:00pm
Thursday 10:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday 10:00am–6:00pm Closed
2019 state dealer award
View 4 awards
2019 state dealer award 2018 state dealer award
2019 consumer dealer award 2018 consumer dealer award

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New (877) 631-7310 (877) 631-7310
Used (855) 201-4325 (855) 201-4325
Service (855) 215-2604 (855) 215-2604

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since December 2025.
McKenna BMW in Norwalk is a premier new and Pre-Owned BMW dealer for Los Angeles. We provide luxury automobiles at extraordinary prices with outstanding customer service.

McKenna BMW is a family-owned and community-focused business serving Los Angeles since 1957.

Our dealership is located right next to the freeway and we are only 20 minutes from anywhere in Los Angeles and Orange County.
Welcome To The ULTIMATE Buying Experience

Service center

Phone number (855) 215-2604

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,148 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McKenna BMW from DealerRater.

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Nice customer service ,nice cars, clean cars, friendly sales person , very knowledge of there cars

Nice customer service ,nice cars, clean cars, friendly sales person , very knowledge of there cars

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Great customer service will definitely come back for my next car. Angel was awesome will give a shot again next year.

Great customer service will definitely come back for my next car. Angel was awesome will give a shot again next year.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Good experience. I’ve bought many cars before, full tank is always included. This time around half a tank was what I got…

Good experience. I’ve bought many cars before, full tank is always included. This time around half a tank was what I got…

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Bri and Katrina were courteous, responsive and professional. I enjoyed the experience as much as one can buying a vehicle.

Bri and Katrina were courteous, responsive and professional. I enjoyed the experience as much as one can buying a vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Derek, we appreciate you trusting Bri and Katrina with your purchase, and we’re happy they made car buying a little more enjoyable. Thanks for choosing McKenna BMW!

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McKenna has been wonderful place to get vehicles and have them serviced. The people are well informed about the vehicles and are low pressure and focus on getting my family and I what we love.

McKenna has been wonderful place to get vehicles and have them serviced. The people are well informed about the vehicles and are low pressure and focus on getting my family and I what we love.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal customer! We really appreciate you continuing to trust us with both your vehicle purchases and service. It’s great to hear our team has always been knowledgeable, helpful, and focused on finding the right fit for you and your family. We look forward to taking care of you for many more years to come!

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I had the best experience at McKenna BMW. They were very nice showed me many different models because I was undecided on what I actually wanted to purchase. They made me feel comfortable with the car that I chose. I will definitely be going back to purchase my next vehicle.

I had the best experience at McKenna BMW. They were very nice showed me many different models because I was undecided on what I actually wanted to purchase. They made me feel comfortable with the car that I chose. I will definitely be going back to purchase my next vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing McKenna BMW! We’re happy our team gave you plenty of options to explore and helped you find a vehicle you felt comfortable with. We really appreciate your trust in us and look forward to seeing you again when it’s time for your next BMW!

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Robert as well as the whole team provider an excellent experience. Thank you for taking care of my vehicle needs. I will definitely recommend based on my continued experiences.

Robert as well as the whole team provider an excellent experience. Thank you for taking care of my vehicle needs. I will definitely recommend based on my continued experiences.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to trust us with your vehicle needs! We’re happy Robert and the rest of the team delivered another excellent experience. Your recommendation means a lot to us, and we look forward to taking care of you again!

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BMW of Meckenna has serviced both my vehicles and I appreciate the customer service especially from Adriana

BMW of Meckenna has serviced both my vehicles and I appreciate the customer service especially from Adriana

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you bringing both of your vehicles to McKenna BMW for service. It’s especially nice to hear that Adriana’s customer service has stood out during your visits. Thank you for choosing our team!

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I would NOT recommend McKenna BMW to a friend. They say that they carefully inspect a used car before selling it to you. Its xx. I bought a used car from them only to find that the oil was dirty, the spark plugs were dirty and it needed a water pump. Without a new pump the engine would have blown within a mth. Stay away from their used cars or inspect them yourself BEFORE you buy. Their reputation means NOTHING. BEWARE!!

I would NOT recommend McKenna BMW to a friend. They say that they carefully inspect a used car before selling it to you. Its xx. I bought a used car from them only to find that the oil was dirty, the spark plugs were dirty and it needed a water pump. Without a new pump the engine would have blown within a mth. Stay away from their used cars or inspect them yourself BEFORE you buy. Their reputation means NOTHING. BEWARE!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we’re sorry to hear about the issues you discovered after purchasing your vehicle and understand why this experience left you frustrated. We take concerns about the condition of our pre-owned vehicles seriously and would appreciate the opportunity to learn more about what happened. Please reach out to our team directly so we can discuss your experience and see how we can help. [email protected]

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My sales person, Jesus, made the buying experience very easy and I didn’t feel pressured or stressed.

My sales person, Jesus, made the buying experience very easy and I didn’t feel pressured or stressed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad Jesus made the buying process easy and comfortable from beginning to end. Enjoy your new vehicle, and thank you for choosing McKenna BMW!

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