Reviews
Mc Kenna dealership is very good from the time you walk up to the dealership, to the customer service and customer support. They are all so friendly and helpful! I bought my first electric BMW! I have nothing but great words to express about them! I would highly recommend if you are searching for a new car!
Mc Kenna dealership is very good from the time you walk up to the dealership, to the customer service and customer support. They are all so friendly and helpful! I bought my first electric BMW! I have nothing but great words to express about them! I would highly recommend if you are searching for a new car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Professional and very helpful. Miguel and Erick was my sales rep and they responded to all my questions and tried to get information as soon as possible
Professional and very helpful. Miguel and Erick was my sales rep and they responded to all my questions and tried to get information as soon as possible
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service and knowledgeable. Joshua was very good at presenting me options that made sense and were reasonable.
Excellent service and knowledgeable. Joshua was very good at presenting me options that made sense and were reasonable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
No pressure sales and very knowledgeable on the cars! Super easy for me to buy out my lease. I will definitely be bacl when the 2027 i7 finally arrive.
No pressure sales and very knowledgeable on the cars! Super easy for me to buy out my lease. I will definitely be bacl when the 2027 i7 finally arrive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We’re glad Jesus and Roxanna made your lease buyout simple and pressure-free. We appreciate you choosing McKenna BMW, and we’ll be ready to welcome you back when that 2027 i7 arrives!
The sales manager Axel and my salesperson Juan made my car buying experience seamless. Probably the most professional dealership I have ever experienced !! They were patience with me and made sure I was 100 percent satisfied.
The sales manager Axel and my salesperson Juan made my car buying experience seamless. Probably the most professional dealership I have ever experienced !! They were patience with me and made sure I was 100 percent satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing that Axel and Juan made your car-buying experience seamless! Taking the time to make sure you felt comfortable and completely satisfied is exactly the experience we want for our customers. Thank you for the incredible compliment about our team and for choosing McKenna BMW!
I believe a dealership is as only as good as the people that work and believe in the organization. And people like Bri Hermosillo made me a loyal customer of McKenna BMW. I have been a BMW owner since 2006 and my first time getting a car at McKenna was with Bri. I felt as if she listened to everything I needed and didn't make the relationship a superficial one. I really felt like she treated me like family. This is why I sought her out specifically for my next BMW. This is my second BMW from McKenna - all thanks to Bri. In the past, this wasn't the case at McKenna - and McKenna is my closest dealership. But, the culture at McKenna is amazing and it shows because I have gotten my last two VW cars from McKenna VW and Wesley was incredibly amazing and caring. This is what a real nurturing dealership does. Hires and allows their sales team to be good people and meet the customers needs. Just like Adriana Caraballo, JT Towns, and the many others I have had the pleasure to come in contact with. This is why McKenna will always have my trust and my loyalty from here on out.
I believe a dealership is as only as good as the people that work and believe in the organization. And people like Bri Hermosillo made me a loyal customer of McKenna BMW. I have been a BMW owner since 2006 and my first time getting a car at McKenna was with Bri. I felt as if she listened to everything I needed and didn't make the relationship a superficial one. I really felt like she treated me like family. This is why I sought her out specifically for my next BMW. This is my second BMW from McKenna - all thanks to Bri. In the past, this wasn't the case at McKenna - and McKenna is my closest dealership. But, the culture at McKenna is amazing and it shows because I have gotten my last two VW cars from McKenna VW and Wesley was incredibly amazing and caring. This is what a real nurturing dealership does. Hires and allows their sales team to be good people and meet the customers needs. Just like Adriana Caraballo, JT Towns, and the many others I have had the pleasure to come in contact with. This is why McKenna will always have my trust and my loyalty from here on out.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Jerry, thank you for sharing this with us and, most importantly, for continuing to put your trust in McKenna. It means a lot to hear how Bri turned your first experience with her into a relationship that brought you back for your second BMW. We’ll make sure Bri, Adriana, JT, and the rest of the team know how much their care has meant to you. Your continued loyalty across both McKenna BMW and McKenna VW is something we truly appreciate, and we look forward to being here for many more cars to come!
Good solid team, gave a fair value. Was initially difficult, but eventually found a sales associate that wanted to help
Good solid team, gave a fair value. Was initially difficult, but eventually found a sales associate that wanted to help
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! While we’re sorry the experience was a little difficult at first, we’re glad JT and the team were ultimately able to help and provide a fair value. We appreciate you giving us the opportunity to earn your business!
I had the best experience buying my first bmw at the McKenna Norwalk location. Our salesman Miguel gave us the best possible discounts on my new 430i 2026 gran coupe
I had the best experience buying my first bmw at the McKenna Norwalk location. Our salesman Miguel gave us the best possible discounts on my new 430i 2026 gran coupe
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your first BMW! That’s a big one, and we’re happy Miguel helped make the experience such a memorable one. Thank you for choosing McKenna BMW for your new 2026 430i Gran Coupe. We hope you’re loving it!
I received excellent customer service . Starting with the purchase of my car, to brining it in for service . Everyone was friendly and helpful. Great customer service all around!
I received excellent customer service . Starting with the purchase of my car, to brining it in for service . Everyone was friendly and helpful. Great customer service all around!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to hear you’ve been well taken care of both during your purchase and when returning for service! Thank you for recognizing Juan and the rest of our team. We really appreciate your continued trust in McKenna BMW!
Everyone hates buying a used car. At least, I do. There's always the assumption that, from the person who greets you at the door to the salesman, to the finance director, to the person who hands you the keys to your new-old wheels, someone's whole job at the dealership is to Rip You Off. I'm pleased to report that my McKenna experience was the complete opposite. No reneged promises, no bait and switch, no xx whatsoever. It was a straight forward, top-class experience all the way. After the sale I needed digital copies of my contract and the Finance Dept. got them to me within minutes. And to top it off, we received a nice note of gratitude for the sale from Danny McKenna, the dealership's owner. It was nice to feel appreciated as a customer. It showed a real difference between his dealership and so many others.
Everyone hates buying a used car. At least, I do. There's always the assumption that, from the person who greets you at the door to the salesman, to the finance director, to the person who hands you the keys to your new-old wheels, someone's whole job at the dealership is to Rip You Off. I'm pleased to report that my McKenna experience was the complete opposite. No reneged promises, no bait and switch, no xx whatsoever. It was a straight forward, top-class experience all the way. After the sale I needed digital copies of my contract and the Finance Dept. got them to me within minutes. And to top it off, we received a nice note of gratitude for the sale from Danny McKenna, the dealership's owner. It was nice to feel appreciated as a customer. It showed a real difference between his dealership and so many others.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for such a thoughtful review! We’re glad your experience with Adrian, Harpreet, and our team was straightforward and exceeded the expectations you had going into the process. It’s also great to hear our Finance team was able to get your contract copies to you so quickly afterward. We truly appreciate your business and are happy you felt valued throughout the entire experience!