Reviews
nice service
Friendly quick efficient fair priced service. The only recommendation would be that when it's winter that you shovel or plow where you are parking vehicles for a nice convenience to your customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
GMC Terrain 2015
Very good experience all the way from walking in the door to driving the new vehicle home. Very happy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
MY SURVEY
I am always happy with the service that I receive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donna Wollen
Staff polite and efficient. Came in for an oil change, was told it would be about 30 minutes and I believe it was completed and I was out the door in about 20 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2O15 GMC YUKON XL - THE BIG DADDY EXPERIENCE
Fox Buick / GMC Sales Consultant Keith Gavelink ROCKED!!!!! He is a HUGE asset to the Fox Group, super personable and professional. Fox is a business partner of mine and had the vehicle my wife wanted. Super clean and very hospitable enviornment. Overall, great experience! (My wife is very happy)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the review, Steven! We will pass this on to Keith and our team. Let us know if there's anything we can do for you!
Supposed to be Certified Pre Owned
Found the Yukon XL my wife had been wanting, contacted the dealer about the truck and it was presented as a Certified Pre Owned vehicle. It had the insignia on the website and the salesman both on the phone and in person represented it this way. I was signing the paper work and was then told it is only a "Fox Certified" vehicle that carries a warranty only with their dealer. Fox is 110 miles from my house, we drove nearly two hours to trade in our vehicle on what we were mislead to believe was a CPO vehicle which would have a maintenance plan and a GM warranty. I was offered four free oil changes for the misunderstanding. When the generic "how did we do" email came I gave the appropriate feedback and was contacted by the general manager, who explained he would see what he could do and call me back within the hour. That was a week ago, still no word from him. The salesman made sure I knew he would be in contact the following weeks after the sale to be sure we still like the vehicle. After nearly three weeks, no word from him either.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Travis - We appreciate you bringing our attention to this as our goal is to create a lifetime of remarkable experiences at Fox Buick GMC. I've passed your note on to our general manager, John Phillips, who will be reaching out to you shortly. If you would like, please feel free to reach out to John sooner at jphillips@foxmotors.com or at 616-784-8400. Thanks again for the feedback and we look forward to speaking with you. Kind regards, Ryan
Review of service
I asked specifically to have my tires filled with air and although I had an oil change and tire rotation, my tires were not filled. I also ask for an estimate on a new set of tires and did not receive that either. Very unusual for this dealership and disappointing.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elizabeth - Thank you for your feedback as we strive to create a remarkable experience each and every time. Our general manager, John Phillips, will be reaching out to you shortly. If you would like to contact him sooner, John can be reached at jphillips@foxmotors.com or at 616-784-8400. Thanks again and we look forward to speaking with you. Kind regards, Ryan
Great Service
Robin and the other members of the service staff are always helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the nice note, Dale!
Fabulous Customer Experience
Keith Garvelink was wonderful and I would refer him to everyone. Everyone at the dealership was friendly and it made this the best car purchase experience that I have ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Suzanne! We're happy to hear you had a remarkable experience, and we'll share this with Keith and the team. Have a great day!
Connie
They did a good job. Wasn't a very long wait. They did the oil change pretty fast. Was very satisfied
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review, Connie!