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Reviews

(221 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox GMC from DealerRater.

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Donald De Vries

I was pleased with your salesperson Walt Herbig,your sales manager, & the person who handled the closing. I called your 888 phone number but reached some medical alert system, you may want to look into that. Don DeVries

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Happy & satisfied customer

This was my first time working with Fox Motors. The sales staff was very helpful and willing to put as much time in as I needed to make a decision. They did not use any pressure tactics to finish the sale. I was able to drive a number of vehicles to help with making my decision on a final vehicle type and style. I was very happy with the treatment and would be likely to return for another purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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dedicated to providing ex ellent customer service!

Was dissatisfied with quality of communication and tenacity of Service Rep.in facilitating repairs. Was very impressed that the person that checked me out escalated my concerns to John Phillips, GM and he promptly called for my feedback. Despite several attempts to reach me, John didn't give up. Ultimately, what was a less than ideal ex perience Was completely redeemed by Mr. Philips!! That tells me how much this group of professionals want to have happy customers and I WILL BE BACK for any future maintenance or repairs. I'm confident these will be positive experiences and I can rely on my relationship with Fox Buick when I purchase my next Acadia.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Helpful staff.

Everyone I dealt with at Fox Buick GMC was very helpful. Keith made purchasing my new car a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

Was very pleased with my stop on the Service Dept. Robin was very understanding with my problem, and it was taken care of very satisfactory!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GOOD JOB, ISSUES RESOLVED, SWEET RIG = HAPPY WIFE!

Issue with install accessories / work at first, corrected the second time. My wife is happy and loves her new rig even more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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3 consecutive year JD Power Award

Just regular oil change and tire rotation. Wait time minimal, hot coffee and comfortable wait area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Buick Enclave. Sale

Paul is an excellent sales person. Very informative, helpful, kind and respectful. Excellent customer experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New customer

Sales rep, Aaron Rohrer, was most capable and met all my expectations. I would be certain to contact him again for another purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service

Excellent sales consultant - Will recommend to everyone. Never going anywhere else but FOX for a car again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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