Reviews
Service was geared to customer satisfaction!
I really appreciated the one-on-one relationship with the service staff and management. The 'we will do it right the first time' approach was clear. We will be a life long clients, a part of the family. However, the survey is a bit clanky.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great customer satisfaction
I have a great rapport with Robin. I tell her the problem with my truck and they find the solution even if I just mention the problem in conversation she gets it done. Even the cashier helps with solutions to ease the pain of paying. Great place to go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Timely, friendly, quality service.
Timely, friendly, quality service. Routine maintenance, handled as expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Experience in buying
This turned out to be a very pleasant experience. I went in the Fox dealership with only questions and turned out buying a Buick the next day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer review
Appreciate the professional assistance given from the whole sales, service and parts/accessory staff. The dealership was neat and clean, easy to access from our side of town and offered anything we could find by driving into southern Grand Rapids. We are sure that further visits to the Fox GMC will be as positive as this, our first. The Hills family
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Very satisfied with easy of setting up appointment and completion of work preformed in a timely manner. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
oil change
1st oil change after purchase of vehicle. facility looked great
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer Service
The staff is friendly, the waiting room comfortable and clean and the service is fast and efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Review
Very professional, great customer service would definately recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great facilities, staff and service
Very pleasant and knowledgeable folks who worked hard to offer the best price for the best vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
