Haddad Hyundai

I had to get an inspection sticker so it was a quick in and out but Rebecca was pleasant and attentive

Margaret was excellent. Polite, knowledgeable and made us feel at ease. I would buy future cars from her.

I found a vehicle at Haddad Hyundai almost two months ago listed at $26,900. I offered $24,000 and was told they couldn’t move thousands on the price. A few weeks later, the same car dropped to $24,900. I offered $24,400 to meet them in the middle, and that was still declined. Less than a week later, the car dropped again to $24,172. Nobody contacted me. I reached out, agreed to purchase it at $24,172, and scheduled an appointment. I then contacted my loan provider, completed all necessary wiring forms, and had everything ready to send the dealership. I repeatedly asked for the purchase paperwork so I could sign and keep things moving. I was told the finance manager was busy with other deals and would contact me later that day. He never did. I was then told someone would reach out the next day. Instead, I received a text saying the car had been sold by another salesperson. After two months of negotiating, arranging financing, completing wiring paperwork and scheduling an appointment, I was simply told the car was gone. I called Cal, a manager, for an explanation. I was extremely frustrated and raised my voice. Cal hung up on me during the first call. I called back, and while I explained my frustration, Cal laughed and said, “It doesn’t feel good, does it?” I understand cars can sell and dealerships have other customers. That’s not my issue. My issue is the lack of communication, repeated delays, failure to provide paperwork I repeatedly requested, and how management handled the situation. I have saved the texts, paperwork and documentation from the entire process, along with a voice recording of my conversation with Cal. I can provide everything to anyone who wants to hear exactly what happened. If you want the screenshots, texts, wiring paperwork or documentation, email me at [email protected]. I’m happy to share it so people can make their own judgment.

I found a vehicle at Haddad Hyundai almost two months ago listed at $26,900. I offered $24,000 and was told they couldn’t move thousands on the price. A few weeks later, the same car dropped to $24,900. I offered $24,400 to meet them in the middle, and that was still declined. Less than a week later, the car dropped again to $24,172. Nobody contacted me. I reached out, agreed to purchase it at $24,172, and scheduled an appointment. I then contacted my loan provider, completed all necessary wiring forms, and had everything ready to send the dealership. I repeatedly asked for the purchase paperwork so I could sign and keep things moving. I was told the finance manager was busy with other deals and would contact me later that day. He never did. I was then told someone would reach out the next day. Instead, I received a text saying the car had been sold by another salesperson. After two months of negotiating, arranging financing, completing wiring paperwork and scheduling an appointment, I was simply told the car was gone. I called Cal, a manager, for an explanation. I was extremely frustrated and raised my voice. Cal hung up on me during the first call. I called back, and while I explained my frustration, Cal laughed and said, “It doesn’t feel good, does it?” I understand cars can sell and dealerships have other customers. That’s not my issue. My issue is the lack of communication, repeated delays, failure to provide paperwork I repeatedly requested, and how management handled the situation. I have saved the texts, paperwork and documentation from the entire process, along with a voice recording of my conversation with Cal. I can provide everything to anyone who wants to hear exactly what happened. If you want the screenshots, texts, wiring paperwork or documentation, email me at [email protected]. I’m happy to share it so people can make their own judgment.

Excellent service reps and salespeople! They are all very kind and are always helpful!! I have never had any problems with them at all!!

Seamless transition into my new vehicle. Highly recommend using Haddad for a great car purchasing experience.

dealership was quick for my oil change and tire rotation today was very pleased with my service

As soon as I arrived I was greeted with curiosity and kindness. The staff were very informative of my needs and to care of everything very fast. I am very satisfied with the whole experience.

I had my car inspected. While waiting I had coffee in a comfortable chair. It was completed before I knew it. Best car inspection ever!

Very professional and courteous highly recommend Mitchell and the whole team at Haddad Hyundai in Pittsfield ma