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Rod Baker Ford

(1,376 reviews)
Visit Rod Baker Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–7:00pm
Tuesday 8:30am–8:00pm 7:30am–7:00pm
Wednesday 8:30am–8:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 8:30am–8:00pm 7:30am–7:00pm
Saturday 9:00am–5:00pm 7:30am–7:00pm
Sunday Closed Closed
New (815) 676-0826 (815) 676-0826
Used (815) 676-0829 (815) 676-0829
Service (815) 676-5025 (815) 676-5025

Reviews

(1,376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rod Baker Ford from DealerRater.

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Good service.

I brought my car in for a winter check up, and they did that for me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Don't hesitate to call us if you ever need anything. Be safe on the road.

Review

The woork was done in a very timely matter. I always wate for my vehicle to be serviced and appreciate the free coffee and TV. Keep up the good work! Thanks Jerry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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no title

went to riverview ford to take the car for the recall because i bought the car there. I had a nine o'clock apointment. They did not have time to get it fixed. You guys got the car in,gave me a ride home and picked me up at my house. Much appreciated. John the driver was a nice guy and joe at the service desk. I will definently be back for my next service that i will have to have done. Very satsfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2015 Focus

Very pleased, salesman was Jeff Walter, very accommodating and not pushy. Answered all of my questions, as did the rest of the staff there. Tell him I hope his knee is feeling better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Don't hesitate to call us if you ever need anything. Be safe on the road.

Great Experience with a New Dealer

It was my 1st time working with this dealership. I have no complaints, I was actually very happy with their service. Stephanie was great to work with. Anthony was just as great. Appreciate their help and support.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

OK service

Slim did a wonderful job and so happy that Joe Picicci is back

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're so happy you enjoyed working with our staff, Matthew! Thank you for this feedback!

Great experience

Dan did everything he said he would. There were no surprises, everything we talked about happened. I bought the truck from out of town. When I showed up it was easy in and out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Fast service

My vehicle was finished much faster than expected!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! If you need more help, our team is available to talk -- safe travels!

EXCELLENT SERVICE PERFORMED

Service was excellent and handled in a professional matter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words!

Rod Baker touch

Well planned and thought out and helpful friendly people.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words!