Reviews
Great job with greeting customers and making them feel
Great job with greeting customers and making them feel welcomed. Happy with all interactions there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Joseph! We're thrilled to hear you felt welcomed and had positive interactions with our team. Your support means a lot to us, and we look forward to serving you again!
I had a great experience working with my salesman,
I had a great experience working with my salesman, Tom—he was helpful and professional throughout the process. However, I left a message for him with another salesman that was never passed along. Also, the warranty manager was dismissive and gave very short answers to my questions, which was disappointing. Overall, a mix of good and not-so-great service.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, John. We’re glad to hear about your positive experience with Tom. We appreciate your insights, and we will internalize your comments to help improve our service.
Work with service advisor, Noah Markovitz on my vehicle
Work with service advisor, Noah Markovitz on my vehicle issues & had very good experience with him taken care of my service problems. So far so good..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help get you back on the road! Please let us know if there's anything else we can do to assist. We hope to see you again!
Location, reputation, diverse vehicle makes, salespeople,
Location, reputation, diverse vehicle makes, salespeople, and service are all important to me and Cochran hits all of those marks.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the glowing review! We appreciate your kind words, and hope you're enjoying your new GMC!
It is ridiculous that every time I called the dealership
It is ridiculous that every time I called the dealership no one answered the phone. The awful automated attendant answered the phone and my only option was to recieve a text message. I am not a 12 year school old i actually want to talk to someone. I will never stop foot in a #1 Cochran dealership, none of them.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're truly sorry to hear you had a negative experience, Jim. We do have an automated system in place to answer calls when a service advisor is not available, and we only had one advisor in the building last week. We would like for the opportunity to speak with you over the phone, please reach out to me directly at your earliest convenience at (412) 892-4461. Gregor Saulsbery Service Manager #1 Cochran Buick GMC Robinson
Awesome service.
Awesome service. Dropped my car off in the evening and they contacted me with an update the next day. Got my issue fixed fast and they got my car ready for me to pick up in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your great experience with us, Leah! We will be sure to pass along your praise to our team. We appreciate you choosing us, and hope to see you again soon!
Excellent and courteous service in a timely fashion.
Excellent and courteous service in a timely fashion. Very pleased with overall experience and cost.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help, Dave! We appreciate you choosing us, and hope to see you again.
They got the job done and it works.
They got the job done and it works. No issues so far after leaving the lot.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help! We appreciate you choosing us, and hope to see you again.
Very quick and efficient service.
Very quick and efficient service. Even though I had said I would drop off and not wait they had my vehicle done in an hour which was shorter than my lunch plans.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review, Nichole! We're thrilled to hear that our team was able to provide quick and efficient service, and we hope to serve you again soon!
Convenient and easy to work with.
Convenient and easy to work with. Good communication and strives to fix the problem the first time. Great service team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help get you back on the road! Please let us know if there's anything else we can do to assist. We hope to see you again!