Valley Kia of Fontana

Very very extremely poor. Take your good hard earned money elsewhere they lie so much and don’t care about robbing the customers and they have zero customer service

I own a 2025 Kia Sportage and recently came in for my first service visit. My service advisor, Lexie Hunt, was awesome! She was very courteous, listened to my concerns, and ensured that everything related to my car was taken care of. I really appreciated her professionalism and friendly attitude. The only downside was that my car wash wasn’t completed, so I had to return for that. Additionally, when I spoke with one of the dealer managers to inquire about a former employee who had assisted me when I purchased my car, he made an unprofessional comment, stating that he had fired that person because they were lazy. As a customer, that comment was unnecessary and uncomfortable to hear — I just wanted to thank that employee for their great service when I purchased my car. Overall, Lexie made the experience a positive one, and I truly appreciate her great customer service. I hope management will be more mindful of their words when speaking with customers in the future.

I own a 2024 Kia EV9... top of the line. I live out of the area but only take my car to Albert G in service. He is professional, kind, and keeps his word. When he says he will get something done, he does it. If there is a problem, he is honest in sharing what happened, and gives an honest timeline. So happy with the staff there and will definitely be buying another EV9 next year.

I went in with no expectation to purchase a vehicle. I had received some great offers from Metro Honda and had an appointment for an appraisal, but just thought I'd check out the Kia Sorento Hybrid because of the warranty and price compared to a Honda pilot. Jalil and his boss Roberto were great to work with. They definitely did their best to work with me and get me the best deal. Never felt pressured, talked down to, and always felt comfortable. Would definitely recommend working with them

One of the worst experiences I’ve ever had with a sales manager. I had been speaking with Gavin Harrison over the phone since last Saturday. We discussed a 2025 Kia Telluride, and he gave me an out-the-door price that sounded good, so I made the drive down from Victorville to Fontana. When I got there, he suddenly changed the price, saying the vehicle we talked about was sold and the new price was for a different one. I was understanding about that, even though it wasn’t a great start, and I decided to leave because my kids were tired and I wanted time to think about it. Yesterday, I got back in contact with Gavin. Once again, I clearly let him know — just like I told him and his employee the first time — that I was financing through my own credit union and just wanted straight out-the-door pricing. He gave me a new number, which I really liked. I specifically asked AGAIN if this was the final out-the-door price, and he confirmed that it was. I trusted what he said and drove all the way down from Victorville again, only to find out when I got there that it wasn’t truly out the door — it was only that price if I financed through them because of a rebate. When I called him out on it, he tried to act like it was normal and claimed “all dealerships do this.” That’s simply not true — I had already talked to about 10 different Kia dealerships, and not one of them pulled this kind of trick. Then instead of being professional about the situation, he got into a back-and-forth argument with me. His tone was rude, he was defensive, and he kept claiming he was “straightforward” — but there was absolutely nothing straightforward about how he handled things. He also kept throwing around that it was a “family-owned” dealership like it made a difference. Honestly, based on his attitude, it felt like he might be a son or nephew of someone because he acted like he was untouchable. Completely disrespectful, zero professionalism. At that point, my wife and I got up and left. And honestly, thank God we did — because we immediately went to Covina Kia, and the difference was night and day. I asked them for an out-the-door price, and without games or hidden rebates, they gave me a straightforward number — exactly how it should be. Their salesman, Randy, was awesome: honest, helpful, not pushy at all, and actually worked with me to get the deal I wanted. We bought the car that same day. For fairness, I want to mention that at Valley Kia I also worked with a salesman named Josh who was cool and respectful. My only real issue was with Gavin, and based on what I’ve heard from multiple other Kia dealerships, Valley Kia as a whole has a reputation for doing exactly what happened to me: luring customers in with fake numbers and changing prices once you show up. I can’t say if every salesperson there is like that — but I can 100% say Gavin is, and based on my experience, I would never recommend him to anyone.

Estoy totalmente decepcionado de este dealer fui cliente por 10 años y jamas volveré a poner un pie porque tienen un pésimo servicio al cliente en el departamento de servicio los empleados son muy déspotas y tienen una actitud prepotente con los clientes yo les lleve mi carro para cambiar el aceite rotación de llantas y cambiar un tensor y me cobraron 1100 dolares y tuvieron mi carro por 7 días y no le hicieron nada hasta que puse la queja con el presidente o CEO y fue personalmente y presiono la empleada de nombre leticia hernandez para que me arreglaran el carro esa empleada me trajo con puras mentiras por 6 días hasta que la reporte y para joder ni siquiera me cambiaron el aceite y de todos modos me cobraron los mil dolares .por favor tengan cuidado no vaya a ese dealer mi Raza porque los van a robar 🥵😡

so thankful that this dealership makes owning a KIA a great experience and Juan in the service department is wonderful

Go to Aryanna Kabra for a car she did a great job helping me get the perfect car, she was so sweet.

Great customer service Paco ur the best, always a great experience. Come to valley kia

Paco thank you for your excellent service and your time you bring us all the time while there getting cars.. we will continue to recommend you to our friends