Audi Arrowhead

My experience with Audi Arrowhead felt like old-school dealership pressure tactics: create momentum first, sort out the truth later, then pivot the customer into whatever deal the store wants. I asked questions by phone and text about one specific used vehicle because I do not have a vehicle after a total-loss accident and was trying to avoid wasting anyone’s time. I had to ask the same questions 3+ times just to get basic answers, and instead of clear responses, I was redirected to “come in and find out.” After several days of texting, a salesperson came to pick me up. While he was at my house, I brought up my credit situation and asked whether I needed additional documentation because my credit is being repaired due to erroneous reporting connected to the total loss. He told me it was fine, to come in, and they would take care of it. Once there, the numbers changed dramatically. Before the credit pull, I was led to believe a payment in my budget range was realistic. After the pull, the payment came back much higher, at a very high interest rate on a vehicle with over 100,000 miles. When I questioned the disconnect, I was told that if my credit was in a certain range, they could get closer to my target payment and work with the vehicle price. But I had never represented that corrected range as my current status. The issue was not that I “can’t afford” more. I was not willing to accept a reckless payment and interest rate for that vehicle. My budget was intentional. Instead of respecting that, the conversation shifted into questioning my ability to come up with hundreds more per month and offering a lease. I drive over 40k miles a year. If I wanted a lease, I would have asked. The customer service became adversarial after the deal fell apart. A manager came out while they were arranging my ride home and said he was trying to “get the story straight” because he had been told I refused to do a credit application, and now wanted to use me as an opportunity to reprimand the sales mgr. And it was not true. I had been trying to move the process forward by phone and text, but I needed vehicle questions answered before credit, and those questions were refused until I came in. Not once was I asked to put in a credit app prior to the ride being offered for test drive and condition clarity. When I tried to clarify what happened, the manager told me I “just like hearing myself talk.” That was inappropriate and dismissive. Another manager, Jered, later emailed asking for a summary of my experience. I responded with an update that my credit reporting issue had improved into the general range their finance manager referenced, and asked whether they could revisit the deal using the existing application before any new hard pull. He said they would take a fresh look and provide straightforward numbers. I replied again with the structure I was working with, that the finance had mgr had promised, and offered supporting documentation. Then nothing. No numbers. No direct answer. No follow-up. The vehicle disappeared from their website and then I got an email that 'the vehicle I was interested in sold'. To be clear, this was not simply a vehicle I was 'interested in.' This was a vehicle I had an active credit application on. Once credit is submitted on a specific vehicle, dealerships know that is an active deal, not casual browsing. If the deal was active enough to send to lenders, it was active enough to communicate with me before selling the vehicle to someone else. That is the pattern: momentum when they want you physically present, silence when you ask for clarity, accountability, and numbers in writing. I was clear about the vehicle I wanted, my budget, my situation, and my criteria. None of that seemed to matter. Based on my experience, I would recommend buying elsewhere. If a dealership cannot give clear answers, respect your budget, or handle an active application without pressure, blame-shifting, dismissive comments, and silence,

Ms. Running took care of seeing all routine 40K mile services were performed. Work completion was communicated to me at the nearly exact time promised! In addition, she went above and beyond in ensuring that the prepaid maintenance from the previous owner was transferred to me for use. The car was washed and was in excellent condition of cleanliness after. Great service team. Also arranged Lyft ride to nearby location with an under 10 minute wait. Way to go, Audi!!!!

Kaylee always gets me in and out with no issues, her and the team in the shop are the reason we continue to go here

Wonderful service experience. We were provided with a loaner. The staff were above and beyond helpful and pleasant during the entire service. They kept us apprised during the whole process. The snack area was well stacked with great selections as well!

Audi Arrowhead is the best Audi dealer and service center in Arizona. Excellent all around experience. And I will take my car to nobody else in the Valley

They took excellent care of us from start to finish. I highly recommend Rene and team for purchases.

My experience at arrowhead Audi was outstanding. My service consultant, Aaron, made me feel like I was his only customer. He was ready when I arrived walk me through all the cost so there’s no surprises and get my car back to me earlier than expected. Keep up the great job Aaron.

Just bought a used vehicle from Audi and the service was top notch. Jourdan was a great salesperson. Car sales should take note. He saw us out in the parking lot browsing, introduced himself and gave his card and walk away. Five minutes later, he came out with water and walked away again. He wasn't too pushy, he didn't try to sale us without knowing our wants or needs. He allowed us to browse at our own pace was available when we had questions. Jared, I believe the general manager, and Brandon, I believe the Service manager were both outstanding. Jared made sure all of our needs were met with the car. We had a small, persistent issue, and Jared jumped right into action and made things right for us! I actually used to work at Audi when I was younger as a Service Advisor and our customer never received the treatment my wife and I received at Audi Arrowhead. Not a huge Audi fan, BUT will 100% stop by Audi first for my next car. New or used. There service and professionalism is/was A+ quality! Thanks to the staff. Xavier and Chastidy

Dan is awesome. No high pressure sales tactics. We got what we wanted for a fair price! Excellent customer service

I haven’t come in for any major repairs, but the service advisors have been professional and friendly and take care of me for the minor stuff I’ve asked