Automotive Solutions

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
59 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 5, 2019

    I’d like to start off by saying I made my first positive review way too early, also realized that they fool people by deleting or somehow hiding most of... the negative comments, I recommend checking out the negative reviews on car.com and cargurus, you’ll find them there if you look. They are very professional when it comes to their attitude, making the process easy, their dealership looks professional, the cars “look” great and in perfect condition, which I’d like to mention they said the car was in perfect condition and their mechanics supposedly said the same, said nothing was ever wrong with the car (2009 Mini Cooper clubman S). My partner and I were manipulated very well by all of this. Turns out, 3 DAYS OF HAVING THE CAR, it broke, they told us to bring it in but then told us the mechanic said it was fine before we bought it, to be fair my partner and I were going to bring it to them before we did the smart decision of finding all the negative reviews that are buried under all the 5 stars. Almost every single review had something to do with engine problems, other mechanical issues, having to spend thousands on repairs and the dealership doesn’t take responsibility for this. Yes, I could’ve brought it to the dealership but did I really want to? Did I really want the same mechanics who said it was in perfect condition to view our car? No. So, the tow truck guy recommended a mechanic in valley station, the mechanic replaced 7 PARTS under the hood (which thankfully the mechanic was considerate enough to not charge us most of the labor after we told him the situation since the parts for the type of car we have are expensive to begin with) and my brother had to put the hose back in place and the sensor plug was also xxxxed, so now the car will not drive and will turn off a few seconds after turning it on, we’d have to drive without the sensor plug on which will result in wasting more gas. This all cost $1140 which would’ve been more if we took it to a mini dealership mechanic or any other mechanic. The parts that broke/went bad was: All 3 pulleys, the belt was completely shredded and devoured by the car, the water pump needed to be replaced, the alternator went bad, the sensor plug is also bad, etc. The list can go on and on. My partner and I can barely afford to pay our rent and can’t pay our electric bill because all of our money and even his parents’ money had to go towards a car that lasted 3 days and a week in the mechanic shop. The dealer wanted us to pay an extra $600 that wasn’t in any of the paperwork, my brother contacted them saying we legally didn’t have to pay it and the owner called him explaining how he’s right but that it was “morally correct” to pay an unnecessary amount of $600 that we ended up using towards repairs. My last review can’t be deleted but I will never be using this dealership again like I claimed I was in my last review and I would never recommend this dealership to anyone. So now my partner and I are stuck with a lemon car. We’ll most likely call the bank, see what can be done and possibly end up trading in the car to a reliable dealership for a car that isn’t a waste of time and money.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    August 17, 2019

    I don't see how there's so many 5-star reviews I find that pretty fishy. in February of this year I bought a 2012 Ford focus they said a mechanic had looked... over and checked out that everything out real well. After having the car for about a month I had to spend $2,000 fixing the transmission. They say they didn't know but I don't believe them. Furthermore when I got the transmission fixed I noticed that there is a lot of brake noise so I went to repair the brakes just to find out that there was no brake pad left. the metal behind the brake pad was being chipped off and my rotors were shredded. I contacted them really pissed off and all they said was the only thing they can do is fix the brakes for $150. Beware of this dealership do not let them fool you with five star reviews. It is now August and I have had nothing but problems out of this car. I had to do a tune-up on it. so apparently they need to get a new mechanic because he doesn't know how to check the brakes or the spark plugs. They completely scammed us and now we are stuck with a car that is a money pit. Please take my advice and do not give them the time of day or you will regret it

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 16, 2018

    I drove 950 miles to buy a specific used car and it was worth it!! The vehicle was just as described. The salesman knew I would be less than happy if... it wasn't. After the deal had been agreed to the owner came out to me and noticed the gas tank was less than1/4 tank and handed me a "L" note and apologized for the tank not having more in it! A truly nice gesture.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 28, 2017

    Stopped by this dealership to test drive a SUV. Adis was very patient and willing to work with me through all aspects of the sale. He was honest and fair... throughout. He addressed my concerns about the tires and a sensor light. When I brought the vehicle in later that week as we had scheduled, he discovered that the brake pads needed to be replaced and did so, free of charge. I absolutely love my Porsche Cayenne. It runs beautifully! Adis is a true person of integrity and stands behind his word. I am sold as a repeat customer and recommend Automotive Solutions to anyone looking for a top quality vehicle and superior customer service. Thank you, Adis, and God bless!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 28, 2017

    Stopped by this dealership to test drive a SUV. Adis was very patient and willing to work with me through all aspects of the sale. He was honest and fair... throughout. He addressed my concerns about the tires and a sensor light. When I brought the vehicle in later that week as we had scheduled, he discovered that the brake pads needed to be replaced and did so, free of charge. I absolutely love my Porsche Cayenne. It runs beautifully! Adis is a true person of integrity and stands behind his word. I am sold as a repeat customer and recommend Automotive Solutions to anyone looking for a top quality vehicle and superior customer service. Thank you, Adis, and God bless!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    August 1, 2017

    WE SPOKE TO SEVERAL SALES MEN FOR A WEEK PLANNING ON COMING UP ON A SATURDAY TO LOOK AT A CAR. WE LIVE IN NASHVILLE SO WASNT A SUPER LONG TRIP JUST ENOUGH... TO MESS OUR DAY UP.THEY KNEW WE WAS ON THE WAY,AND ALL WEEK WE WAS TOLD HOW NICE A CAR WAS.THAT IT WAS NEAR PERFECT.THAT WE WAS GOING TO BE SUPER HAPPY WITH THE CONDITION OF THIS CAR.SO EARLIER IN THE WEEK WE TOOK OUT A SMALL LOAN AND WAS PLANNING ON PURCHASING THIS CAR.WHEN WE FINALLY GOT THERE WE SEEN COUPLE SALES MEN GOING IN AND OUT DIDNT THINK TWICE ABOUT IT .WHEN WE WALK UP TO THE CAR IT WAS BEAUTIFUL FROM 20 FT. BUT THE CLOSER I GOT THE MORE DISAPPOINTED I WAS. I COUNLDNT BELIEVE THIS IS THE SAME CAR I WAS TOLD WAS SO NICE. IT HAD SCRATCHES ALL DOWN THE SIDE,LIKE FEDDY K. WALKED BY IT.ONLY WALKED AROUND THIS CAR ONE TIME AND KNEW IT WAS TIME TO GO.A SALESMAN WALKED OUT KNOWNING WE WAS ON THE WAY KNOWING WE BEEN TALKING TO THEM ALL WEEK ASKED IF WE NEEDED ANY HELP THEN CONTINUED WITH HIS PRIVATE PHONE CALL. THAT WAS IT THE WORSE DISSAPPIONTING EXPERIENCE WE HAVE HAD. PLEASE DONT WAST YOUR TIME.THESE PEOPLE GET PAID BY THE HOUR AND THEY DO NOT CARE IF U BUY SOMETHING OR NOT.WE HAD TO CALL THEM EVERY SINGLE TIME.IT WAS LIKE A GHOST TOWN THERE.HAD A POCKET FULL OF MONEY AND NOBODY EVEN CARED. WHAT A WAST OF TIME

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2017

    I've bought 2 cars here, both times I had exceptional experiences. A great, quality car lot operated by the best people I've purchased a vehicle from.... In addition, their mechanic service is among the best in the city, and that goes for whether you bought your car there or not. I've taken 2 cars to Automotive Solutions for work that were bought elsewhere and I got the same level of service as I do on the cars they actually sold me. This is the first dealership in my life I've ever recommended to other people. I'm in my forties. That's a couple of decades of hating car dealers that ended when I walked on the lot at Automotive Solutions.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 27, 2017

    I came here to purchase a vehicle and found an awesome 2009 Mazda3. Took it home and it was very low maintenance for the two-and-a-half years that I had... it. Had no issues with it other than the wear-and-tear that I put into it. Later on I saw that they had a newer version of the vehicle, went to go trade it in with no problem and was treated great! Adis and kevin work ith you and they always go out of their way to find you the best rate that is possible. A week later I saw a car my mom wanted and was treat just as great as I was. Just like when buying any car always check it out throughly to catch anything wrong with it before you buy it. Wish I would have noticed my mom's car needed a small aliment, but nonetheless Adis got me with a mechanic so it would be taken care of and Alot cheaper than everyone else. Don't expect freebies because they are a business not a charity. They are already getting you the best prices on used cars that are great. I will be coming back to Automotive Solution for another family car in the future, or to just upgrade.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 14, 2017

    It was very easy purchasing a vehicle from Automotive Solutions. Professional staff and the quality of my vehicle is excellent. Thanks ..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 25, 2017

    Great experience, car was clean and the process was convenient. Friendly sales staff!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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