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Gaughan Auto Store

4.2 out of 5 4.2
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 6:00 PM

Gaughan Auto Store Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2013

Guaranteed credit approval!! We are an award winning dealership, voted #1 by a national warranty and national financial

...

institution in customer satisfaction in Northeastern Pennsylvania! Our family has been selling quality pre-owned vehicles for 2 generations and have been a trusted dealer for over 25 years!

"We're making lots of friends!"

Reviews

4.2 out of 5 4.2
127 lifetime reviews. Includes reviews of Gaughan Auto Store from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 24, 2019

    I was looking for a new vehicle for my wife and I went to Gaughan and was very happy with their service. Ryan went above and beyond to help accommodate... with a payment that would work for my lifestyle. I'm very happy with my purchase .I would recommend this dealership to family and friends .

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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mark, Thank you for your new purchase at Gaughan Auto Store. You were great to work with and I'm glad I could help you find a SUV that your wife wi...ll enjoy. We are always here for our customers, so please give us a call anytime you need at 570-562-3088. Thanks and EnJoy!!!


    Worked with:
    Ryan Fratzola

    Sales consultant

    (4.4) 19 reviews

  • 5.0 out of 5
    June 22, 2019

    Gaughan Auto is the best place to buy a car! This is the 4th car I bought from them. They help you find the right car at the best price. Ryan worked out... all the details, including the financing. A few hours later, I drove my new car home. I'm a very happy customer!

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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Alan for your newest purchase and for your loyalty to Gaughan Auto Store. We hope you enjoy your new vehicle. If you ever need us call 570-5...62-3088. Thank you!! Enjoy!!


    Worked with:
    Ryan Fratzola

    Sales consultant

    (4.4) 19 reviews

  • November 14, 2016

    I came here absolutely clueless, and the staff helped me with every little thing you could imagine. I found my new favorite dealership!

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 22, 2019

    PJ was helpful, accommodating and friendly. Super easy process. Price was very fair. Would recommend to any one buying a car in the immediate area.

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kade, thank you very much for the review and more importantly, your business. It was great meeting you. Good luck with the new job. We Are...Thanks ...again, PJ


    Worked with:
    PJ Armbruster

    Sales Consultant

    (4.1) 13 reviews

  • 1.0 out of 5
    June 18, 2019

    I purchased a 2013 equinox from them had nothing but issues won a lemon law case I had electric problems and tranny issues and went through for transfer... cases still having an oil consumption problem now it's to the point where its leaking all over and still no fixes or help with this vehicle tryed to have them let me trade it in on something esle but the guy who sold it to me would not help me the vehicle is horrible and I dont recommend theses people to anybody they sold me a lemon that I'm know stuck in a loan over and it's nothing but a money pit literally every month since I owned this vehicle it's been in a garage being fixed with money out of my pocket

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    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Samantha, at Gaughan Auto Store customer service is one of our top priorities, and we are disappointed to learn that you had anything less than a g...reat experience with us. Unfortunately we do not make the vehicles that we sell, but we do strive for a great experience for our customers & stand behind the vehicles we sell. PJ and Myself (Ryan) were not employed with Gaughans at the time of your purchase and this is the first we are hearing about this. We would love to try and help you anyway we could. Please feel free to call one of us at 570-562-3088. Thank you and we are looking forward to speak with you.


    Worked with:
    Ryan Fratzola

    Sales consultant

    (4.4) 19 reviews

    Rob Hernandez

    General Manager

    (4.3) 12 reviews

    PJ Armbruster

    Sales Consultant

    (4.1) 13 reviews

  • 5.0 out of 5
    May 22, 2019

    Thank you to Ryan and all the staff at Gaughan Auto Sales who helped us with our car purchase! We are thrilled with the car! Thank you to my hubby for... taking me to Gaughans and encouraging ME to get a new car on his birthday today! If anyone needs to buy a car go see Ryan Fratzola at Gaughans Auto Sore and tell him the Ivanoffs sent you!

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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind words. It's always a pleasure to see repeat customers come back for their next vehicle purchase and we sincerely apprec...iate the customer loyalty. Best wishes on your purchase, and don't forget to use your free oil changes and inspections!


    Worked with:
    Ryan Fratzola

    Sales consultant

    (4.4) 19 reviews

    Rob Hernandez

    General Manager

    (4.3) 12 reviews

    PJ Armbruster

    Sales Consultant

    (4.1) 13 reviews

  • 5.0 out of 5
    May 11, 2019

    I stopped in this dealership because I'm doing a project nearby, looking for a car in addition to my truck but not sure if I could afford one or even if... my credit would let me get one. Right from the start Ryan was very friendly and helpful and upfront without all the BS other dealerships will try to throw at you, he sent my info in and came back with a list of cars that they would Finance me in again no BS ing around, I test drove a couple cars and decided on this one. They took it to service to make sure everything was good on it, this was a very pleasant experience I highly recommend them to anyone looking for a great used car. Thanks again guys

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ryan Fratzola

    Sales consultant

    (4.4) 19 reviews

  • 1.0 out of 5
    April 29, 2019

    I made the mistake of purchasing a vehicle from Gaughan!!! Problems is an understatement!!! We've had our vehicle back to their garage so many times I... lost count! Needless to say we started taking the vehicle elsewhere for repairs. 2011 Jeep Grand Cherokee Overland. . The repairs are a list long at this point and still going! Do yourself a favor save the heartache and the endless money stay away from purchasing a vehicle here!!!! And to top it off they could care less!!!

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ryan Fratzola

    Sales consultant

    (4.4) 19 reviews

  • 1.0 out of 5
    April 19, 2019

    Please save yourself the headache and avoid this place at all cost! Bought a Dodge Ram from here and it has been issue over issue! We have just made our... 7th payment and have put over $2500 in this vehicle for repairs! Rotted out rocker panels, broken mirror that was somehow glued back on and a bad muffler! I have no idea how this place could sell a vehicle fully aware of these issues! I wish we inspected more before we purchased, I guess we were easily persuaded by their "great salesmen". Never again will we step foot in any of their locations!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 13, 2019

    Purchased my Jeep Cherokee here and have had nothing but problems, First off being the word “ jerk” being etched in the passenger side door , they attempted... to set sand but it’s still there , according to them they can’t do anymore , because then they have to repaint the door . Second the air conditioner stopped blowing cold air , twice , took it to service center and they just put a temporary fix by filling it with Freon , works for a bit then stops. Next the heat stopped working , which was caused by the bad water pump , fixed by my mechanic , much cheaper than what quoted by the service center .( because the warranty they sold me , really covers NOTHING) and the big problem , the air suspension and 4wd , I called the service center immediately when the service repair light came on , and asked is it safe to drive ? , Jerry laughed and said I don’t know !! , I took it in for them to look at , they had it for 8 hours , and had no clue what was wrong with it , was told take it to scranton dodge , since that was where it was serviced for the air suspension before I bought it .Took it to a local garage for a oil change and they looked at the air suspension and within minutes of hooking up the computer they knew a fuse was blown , replaced it , air suspension works , but the truck will not disengage from 4wd , so it’s using gas like crazy . And Driving home from NJ all the headlights went out ! I feel they do not stand behind their vehicles. I’m driving a unsafe truck with my kids and making payments when it needs a lot of repairs .

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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