Spradley Chevrolet Inc.

We were looking to trade in our 2010 Chevrolet Traverse LTZ and purchase a new vehicle. Unfortunately, our first dealership offered us a great price but only offered $17000 for our trade in which was $4000 less than the blue book value of our trade in. Obviously we walked out. We decided to visit Spradley Chevrolet to see what they would offer as a trade in since we purchased the vehicle from them in 2010. Our only hesitation for our visit was that the sales manager who oversaw our 2010 purchase may still be employed at Spradley. That sales manager was rude, condescending, and lacked any sense of courtesy and customer service. The only reason we made the 2010 purchase was due to the sales rep, Andre, who made up for any issues we experienced. Fortunately, we met Matt Pierce, the sales rep, and the current sales manager, Dan Haas, who worked with us in a friendly, honest, and courteous manner that was a completely different experience from 2010. We never felt pressured nor thought that Matt or Dan were trying to take advantage of us during our purchase. We felt like Matt and Dan were working WITH us to make a deal and not just WORK us for a deal. We were offered the invoice price for the vehicle, $20000 for our trade in, and at cost purchase for three items that were not included in the vehicle. We were happy with this deal and Matt and Dan were able to close the deal in a few ours to accommodate our busy schedule. We could not have asked for a better experience for a car purchase.

I have been a proud hyundai owner for 2 years. I have always been extremely pleased with the service I have received from hyundai, which is why I feel so strongly that I need to report the service I received at a hyundai dealership recently. On Thursday, August 14th, I took my 2013 Hyundai Elantra GLS to the Spradley Hyundai service department in Pueblo Colorado for an oil change and 30,000 mile check up. They gave me an estimate, told me they would have the car ready that afternoon, put me in a rental car and sent me on my way. Several issues arose over the next few days: The first was that my car was not done that afternoon, nor the next day, or on Saturday when I arrived to pick it up, even though they had told me on the phone that morning that the car was ready. After waiting for over an hour in the service office I was told I was ready to go. When I got to my car I saw that it was not cleaned, the plastic was still on the seats and paper on the floor - which I had to dispose of, and I had to find the car on the lot MYSELF instead of having it pulled to the door. This is disrespectful to your customers time and to their vehicle - I can't believe that my car was in dirty condition with trash inside the vehicle when I got it back. The second issue began on Friday with a phone call from the service manager, Scott. He called to tell me that my car needed a fuel injection service, and that this would put me at the upper end of the $350-450 estimate he had originally quoted me. He said he felt very strongly that the fuel injection service was needed and that if we did this I would be right at $450. When I arrived to pay my bill my charges exceeded $700. I understand if an estimate is just that, an estimation of charges - but for the actual charges to be close to DOUBLE the estimated price is ridiculous.To Scott's credit he did adjust the charges when I told him that was no where near the amount we had discussed less than 24 hours ago - however I still ended up paying $495, which exceeded the "upper limit" of my "estimate". The above issues aside, it is really the last problem that put me over the edge. It is my belief that all customers deserve the same level of respect. I realize that I appear very young for my age; however that is no excuse to call me "honey" or "sweetie" instead of my name by the service personnel. The customers around me were consistently called "Mr. Speer"; however it was only after I became visibly irritated that I was referred to as "Ms. Smith" or "Emily". As a young physician, I cannot imagine behaving in such a blatantly unprofessional manner towards patients or any staff member I work with. I was not given a service survey to fill out, as I would have certainly failed the center. Please take this information to make Spradley Hyundai step up and get their standards to the same level as other Hyundai dealerships.

I had a great experience with Spradley Chevrolet. Daniel Gibbs was great to work with and he got me the best deal possible to ensure that both parties were satisfied. I appreciate the integrity and honesty in working with their team.

truck was very poorly prepared and an embarrassment to sales person -filthy -wipers ripped -power window inoperative -bald tires -a/c inoperative -low on coolant and began to overheat within 3 miles

Nik met us in the car lot and quickly determined our desires and need. He showed us a couple different vehicles. He then told us about a pick-up which just came on the lot. We went to look at that vehicle, 2008 Sierra Truck. We decided to purchase that one. Nik had to get back to another customer, so he put us in with another person. That person did not really deal with us at all - gave us a ridiculous offer. As such we left. Once home, we called the manager and explained what happened. We also talked with Nik. Everyone worked out a satisfactory price and we agreed to buy it. The next day, Nik met us and showed us the cleaned up truck. Nik had everything all ready for us - we just needed to sign the paper work. Later Nik called and told us they had the manual to the truck. He saw to it that it was mailed to us shortly after the title was mailed. Nik was very personable and took care of details. I would recommend Spradley Chevrolet (it was my second purchase there) and I would recommend that they contact Nik for working on the sale.

Thank you for taking good care of me! The service was excellent. Kregg and Tom were very professional and friendly. Best of all, I absolutely love my new car.

I was referred to spradley after a bad experience at another dealer but Mike turned it right around I told him what I wanted and my budget he quickly found me the perfect car I have sent my family and closest friends to mike and he has taken great care of them also I will continue to refer everyone there and buy all my future cars from Mike Valdez at Spradley

Thanks for help me buy my 1st car thank you for your time and effort to get the best deal for me and my credit

Nic was very professional and listened to what it was that I was looking for which was difficult because at times I didn't know what I wanted. He offered valuable information about the vehicles I was looking at and other vehicles I had not even thought to look at. The process took over 4 months for me to finally find the vehicle that was for me. I had specific criteria and standards that had to be met by the vehicle, salesman and GM and I am ecstatic about all of them after our final selection. I am grateful to Nic and Dan for the amount of work they put toward our deal and will recommend both of them and Spradley Chevrolet to others.

I called Zach regarding a Town and Country. He said that he would check to see if it was still available. He also kindly inquired what we were looking for. After giving Zach our minimun requirements including our absolute highest price, he called me back and said that he had something even better. He offered us a great deal. Since we lived out of town, he looked the vehicle over for us and described it. He also had a couple of conversations with my brother who is an auto mechanic. He was friendly and willing to go the extra mile for us. Before we came up to buy the van, he said we could fax our info and he would prefill out all of the forms. We got to the dealership, looked over the van, test drove it, and bought it all within a couple of hours. We are very pleased with our entire experience. It honestly couldn't have been better. Zach is a great salesperson. He is not pushy and very personable.