Gurley Leep Kia

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
77 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 12, 2019

    I had a good experience in buying a used Kia. Place is friendly and everything was explained well. As always with any car dealership, be careful of attempts... to sell extras that are always necessary and the push to use a financing company that they set up for you. I was financing through my credit union and didn't need to use a company that they work with. The follow up when I picked up my car was good, too.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Reading your review was of great encouragement reminding us why we do what we do. Thank you for choosing Gurley Leep Kia. We are glad we were able to ...provide you with a transparent and smooth experience. Hope to see you again!

  • 5.0 out of 5
    October 1, 2019

    Had a great experience!! People were very nice and helpful, were not pushy. Helped me pick out the perfect car for me!! I LOVE ME CAR! Thank you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Tina, congratulations on your new vehicle purchase. We are so happy to hear you were satisfied with your service and your vehicle! Thank you for ta...king the time to review us.

  • June 9, 2016

    The last time I bought a car was in 2005 and I used Gurley Leep Honda in Elkhart. Eric West (the inventory manager at Gurley Leep Kia) was referred to... me by my sister who had just purchased a Kia from him. Eric communicated with me for a total of 8 months and because of his persistence, I decided when the time came, I would buy from him. As a business minded individual, I can vouch for Eric's professionalism and patience. I AM NOT AN EASY CUSTOMER! I spent 5 hours at the dealership, test drove only 2 cars, and spent at least an hour determining what I wanted and figuring out pricing. Eric and the members at Gurley Leep Kia had to deal with not only my son who is 9, but my two nieces (2 & 4) who were running around due to boredom. They did their best to entertain them and yes, they left a trail of popcorn throughout the facility. TALK ABOUT PATIENCE! Eric wasn't letting me leave until I got what I wanted. I ended up purchasing a vehicle and was very satisfied at how hard Eric worked to ensure I got the best deal for both of us. After the purchase and within about 2 miles of driving off the lot, I noticed a small chip in the windshield of my used vehicle. I was horrified (for a number of reasons). I immediately contacted Eric and he took care of the issue in a matter of 1 1/2 business days! Not only that, but he was professional and genuinely concerned about my situation the entire time! That is what I call going ABOVE AND BEYOND! Bottom line, I would strongly encourage anyone to use Gurley Leep Kia for their purchase of either a new or used vehicle. I am very pleased with my purchase and in another 10 years when I'm looking to buy again, I will see if Eric is still there!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    WOW! Amber, thank you for your kind words. We are Gurley Leep pride ourselves is going above and beyond for every single customer. We're glad to hear... that Eric made sure you had exactly what you wanted. This is the type of buying experience we promise no matter the situation. Thank you again for your business. Remember, you get a $150 bonus check every time you send a family member or friend to work with Eric. Thanks again!

  • 5.0 out of 5
    September 20, 2019

    The vehicle was just what I needed the sales staff were professional and great to deal with.they worked hard to get the best affordable deal possible

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Pedro, reading your review was of great encouragement reminding us why we do what we do. We are so glad we were able to help you out. Helping our cust...omers is what we love best. Thank you

  • 1.0 out of 5
    June 13, 2019

    Christian was my salesman he did an awesome job. The AC did not work in the car I purchased so I had Kia service work on it. They screwed up my transmission... shifting sensor while working on the AC and it cost me 1000 extra dollars. Do not take your car to Kia service at girly leap they take no responsibility for their work.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We thank you for sharing your experience with us and bringing this to our attention. Please allow us the chance to rectify the matter and provide the ...name of your service advisor as well as your best contact information via contact@gurleyleep.com Thank you

  • 5.0 out of 5
    April 3, 2018

    We bought our Kia Optima in November 2016 & we love it! Whenever we get it serviced, we just take it in the night before & drop it off. When we get up... in the morning, it's ready to be picked up. All the staff & service people are very nice & always explain everything they did to our car, then they bring our car to us! Thanks Gurley Leep Kia!

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  • 5.0 out of 5
    March 29, 2018

    Excellent sales experience with Joshua Bendix. He was informed about the product, responded back with additional information.A great leasing experience... as well !!The Stinger GT is amazing!!

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    Shopped for a new car
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  • 5.0 out of 5
    March 22, 2018

    Friendly staff, Kim Putz is who sold me my car, very friendly, and willing to work with you to help you find the perfect car. Which she did! Definitely... would recommend people to shop here!

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  • 1.0 out of 5
    March 5, 2018

    I will never buy from this place again. Was probably somewhat my fault because I didn't research pricing but if you have not the best credit they will... slam you with an over priced vehicle you are upside down in as soon as you pull of the lot. They gave us no options for color of vehicle and the MSRP do not match KIA's MSRP. Their service department aren't very helpful. We had issues with frost inside of the windshield and was told that is normal. This place is only worried about getting as much profit as they can and cares nothing about the consumer. Not to mention our sales guy left us right in the middle of the sale. Sold us a vehicle they use for test driving. Thumbs down on this place!!!!!

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    Shopped for a new car
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  • 5.0 out of 5
    October 19, 2017

    We would highly recommend purchasing or leasing from Gurley Leep. Eric West the inventory manager worked tirelessly to make sure we had the best deal... and left with the car we fell in love with. He answered all our questions and made sure he got us in the right car for our needs. In fact from start to finish we were treated like VIPs the whole visit. We would not only refer people but also return here when it’s time to replace our other car.

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    Shopped for a new car
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