Reviews
On time,for scheduled appointment,helpful, nice waiting area. Drinks available in waiting area. Bill reviewed prior to work
On time,for scheduled appointment,helpful, nice waiting area. Drinks available in waiting area. Bill reviewed prior to work
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing such wonderful feedback. You can confidently reach out to us anytime you need a comfortable car service experience!
I purchased a new Chrysler, and at only 4,600 miles the check engine light came on. When I first contacted the service department, I was told the vehicle would need to stay for at least 48 hours, so I scheduled an appointment for Monday. At that time, the dealership would not provide or pay for a rental vehicle. Now I have been informed that the repair will not be completed until at least the following Monday, turning what was originally presented as a two-day issue into an eight-day or longer wait. Despite the extended service time, there has still been no offer to provide or cover the cost of a rental vehicle. This has been a very disappointing experience with a nearly new vehicle and poor customer service. I would recommend that potential customers carefully consider this dealership before purchasing or servicing a vehicle here.
I purchased a new Chrysler, and at only 4,600 miles the check engine light came on. When I first contacted the service department, I was told the vehicle would need to stay for at least 48 hours, so I scheduled an appointment for Monday. At that time, the dealership would not provide or pay for a rental vehicle. Now I have been informed that the repair will not be completed until at least the following Monday, turning what was originally presented as a two-day issue into an eight-day or longer wait. Despite the extended service time, there has still been no offer to provide or cover the cost of a rental vehicle. This has been a very disappointing experience with a nearly new vehicle and poor customer service. I would recommend that potential customers carefully consider this dealership before purchasing or servicing a vehicle here.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Josh took care of me from the time I got to Crown Chrysler for my Jeep service. He made sure I was comfortable while waiting which was less time than what I had thought it would be…. Always a plus!
Josh took care of me from the time I got to Crown Chrysler for my Jeep service. He made sure I was comfortable while waiting which was less time than what I had thought it would be…. Always a plus!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are delighted to receive your feedback about Josh! Knowing that he made your visit comfortable and that the service was completed ahead of schedule is always a great sign. You can rest assured knowing that we will gladly help you anytime you need reliable automotive care.
Quick in and out…drove from NC to get my Jeep…Stacy McNeely did a great job.
Quick in and out…drove from NC to get my Jeep…Stacy McNeely did a great job.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joel, we are delighted Stacy provided you with a quick and efficient experience. We strive for 100% customer satisfaction. Wishing you the safest of travels in your Jeep- on behalf of the the entire team!
Corbin was great! He showed me around, and helped me find my way around the dealership today. Great people!
Corbin was great! He showed me around, and helped me find my way around the dealership today. Great people!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Olive, thank you for your positive review! We are glad Corbin took exceptional care of you. Please do not hesitate to let us know if there is ever anything more that we may help you with.
Jason and the rest of the crew always do a great job to keep my pavement princess on the road and functioning as it should. Always professional! I recommend Jason as a service writer.
Jason and the rest of the crew always do a great job to keep my pavement princess on the road and functioning as it should. Always professional! I recommend Jason as a service writer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rest assured knowing that Jason and the team will continue to help you keep your pavement princess functioning as it should! We appreciate your support and we invite you to visit us anytime we can be of service.
jason floyd provided excellent service as always.my car was taken care of in a timely manner and returned to me in good clean condition. i look forward to have him take care of my future needs at your dealership.
jason floyd provided excellent service as always.my car was taken care of in a timely manner and returned to me in good clean condition. i look forward to have him take care of my future needs at your dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are appreciative that you took the time to share this review about your service visit. Jason and our team will gladly help you anytime you need reliable automotive help, so confidently come back anytime!
My wife and I had a really great experience dealing with Jacob Fugate and his mentee, Corbin while trading in our RAM Promaster for a used vehicle. They understood the value of our trade in, as every bit of maintenance had been performed at their dealership. Nobody tried to talk us in circles or manipulate us in any way. It was really refreshing, actually. Car shopping can be low-key cringe these days. But this was all really straightforward with no xx. These guys are professionals and they’ll treat you like an adult. We wanted to get straight to business and talk numbers and get everything done quickly and efficiently. They picked up on that and followed our lead. Maintenance on the promaster was always exceptional, too. I can’t recommend these guys enough!
My wife and I had a really great experience dealing with Jacob Fugate and his mentee, Corbin while trading in our RAM Promaster for a used vehicle. They understood the value of our trade in, as every bit of maintenance had been performed at their dealership. Nobody tried to talk us in circles or manipulate us in any way. It was really refreshing, actually. Car shopping can be low-key cringe these days. But this was all really straightforward with no xx. These guys are professionals and they’ll treat you like an adult. We wanted to get straight to business and talk numbers and get everything done quickly and efficiently. They picked up on that and followed our lead. Maintenance on the promaster was always exceptional, too. I can’t recommend these guys enough!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark, Jacob and Corbin will be happy to know that you and your wife had a great experience during your trade in purchase. Thank you for your trust and your kind feedback! Should you need more help from us at any point, please feel free to contact us.
Jason Floyed help me out to get my 2023 RAM 1500 back in a timely mater. He made sure parts were ordered and all issues I had were addressed. Thank you Jason
Jason Floyed help me out to get my 2023 RAM 1500 back in a timely mater. He made sure parts were ordered and all issues I had were addressed. Thank you Jason
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your feedback means a lot to us, thank you for your feedback! Let us know if you need any more assistance from Jason or our team. Wishing you safe travels!
I loved our sales associate or dealer she was so very nice and so helpful just a great person! Very professional!
I loved our sales associate or dealer she was so very nice and so helpful just a great person! Very professional!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kimberly, Thank you for the generous and kind review for our helpful staff. We assure you that if there was any further assistance you needed, our staff will gladly help you!