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Crown Chrysler Dodge Jeep RAM FIAT

(887 reviews)
2025 state dealer award
View 26 awards
2025 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2015 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award

Reviews

(887 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Chrysler Dodge Jeep RAM FIAT from DealerRater.

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Ryan Lawrence was great.

Ryan Lawrence was great. Kept in communication with me the entire time and was up front about cost and timing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mark, Thank you for the great feedback! We're glad to hear that Ryan Lawrence kept you informed throughout the process and was transparent about cost and timing. Communication and honesty are key, and we’re happy Ryan delivered on both. We appreciate your business and look forward to assisting you again!

Jason Floyd made our experience top notch!

Jason Floyd made our experience top notch! Communication was on point and mainly my car was fixed! Thanks Jason Floyd for being on top of this for me! He is by far the best at this dealership and takes pride in his service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Denise, Thank you so much for your kind words! We’re thrilled to hear that Jason Floyd provided you with top-notch service and excellent communication. We’re proud to have him on our team, and it’s wonderful to know he made your car repair experience smooth and worry-free. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!

My experience with Ryan Lawrence at Crown Chrysler in

My experience with Ryan Lawrence at Crown Chrysler in Chattanooga was awesome! He was informed, cordial and keep me updated every step of the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with Ryan. Providing informed, courteous service and keeping you in the loop throughout the process is exactly what we strive for. We'll be sure to pass on the compliments to him, it will make his day!

Excellent experience with Crown Dealership of Chattanooga

Excellent experience with Crown Dealership of Chattanooga and Stacey McNeeley! Kenny took care of the paper work and we drove away in the vehicle of our choice in just a couple of hours! Greg & Sharon S.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Greg, We are delighted to know that Stacey and Kenny made the buying process a breeze! Ensuring your satisfaction is of the upmost importance to us! Congratulations on your new vehicle and happy travels!

Courtney Worley was awesome in handling my issues.

Courtney Worley was awesome in handling my issues. I had a dash rattle that was taken care of and just recently a broken windshield. She has been very attentive and responsive to my needs. Super Service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mark, It is wonderful to know that Courtney has been awesome with handling your vehicle issues! We are delighted that Courtney was so attentive and responsive! We expect nothing less! We appreciate you choosing Crown CDJR Chattanooga for your vehicle service needs and we wish you happy travels!

Great and Efficient.

Great and Efficient. Got me in and out of there. With great service and helpful people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gavin, Thank you for letting us know that Addisan provided great and efficient service! We expect nothing less! We look forward to providing the same exceptional service next time and we appreciate you choosing Crown CDJR Chattanooga for your vehicle service needs. Safe travels!

Had an absolute fantastic buying experience with Stacy,

Had an absolute fantastic buying experience with Stacy, and amazing finance experience with Kenny. Highly recommend, they both made the process smooth, and extremely straight forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

James, Providing a buying experience that is seamless, transparent and stress free is of the upmost importance to us and we are thrilled to know that Stacy and Kenny met those expectations! Congratulations on your new vehicle and happy travels!

Stacy, Pat and everyone else we dealt with was so

Stacy, Pat and everyone else we dealt with was so friendly and fun to work with. I am a reader and don’t make purchases without doing my homework. They worked with me for several days before we closed the deal on a Ram 2500. I would say they were the best people I have dealt with when shopping for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lee, Thank you for letting us know about how friendly and fun to work with everyone was. We are so pleased to hear that our team was the best you have ever worked with! Congratulations on your new Ram 2500 and happy travels!

Appointment initiated on time, pleasant waiting area,

Appointment initiated on time, pleasant waiting area, service completed on part ordered. Mr. Jason Floyd was informative and assisted in pairing my phone with the new radio installed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jenny, Thank you for letting us know about your positive experience working with Jason. It is wonderful to know that Jason ensured your appointment initiated on time, you were comfortable and Jason took the time to pair your phone with your new radio. We expect nothing less. We appreciate you choosing Crown CDJR Chattanooga for your vehicle service needs and we wish you safe travels.

Great service great people did a great job.

Great service great people did a great job.i will be back when ii need something done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ricky, We are so pleased to hear about the positive experience you had with our service department. We strive to provide exceptional service and it is wonderful to know that is the type of service you received. We expect nothing less. We appreciate you choosing Crown CDJR Chattanooga and we look forward to assisting you when the time arises.