Reviews
Toyota Boutiful
The team here is very knowledgeable about your vechicals needs. With fast a friendly service, I would recommend this place to anyone looking to get their vehicle up and going again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very Satisfied
Great service for my first time at Bountiful Toyota. Very informative in answering my questions. I don’t see any of the people we worked with on your lists below. Sales and Service. Are you sure this is the correct list or a complete list?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service provided by KC Gardner
I got my Sienna Air Bag recall done, along with an oil change, quickly & efficiently. I did not have to wait a long time, which was a pleasant surprise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Customer Service and Friendly Staff
Leased a new car from Toyota Bountiful and had an excellent experience. From the friendly welcome from the sales manager, our excellent sales associate, David Winquist, and the finance department. Smooth sailing all the way through the process. Would highly recommend that you ask for David Winquist when you visit. The atmosphere was friendly, fun and they really went above and beyond to make us feel welcome and comfortable, and did not keep us there longer than was necessary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No service or communication
My Camry was towed to Toyota Bountiful two weeks ago. They refuse to call back the service group that sent my car to them or call me back directly. They will not let me talk to the person in charge, and they say they don't remember the name of the owner. Even if they do not know what is wrong with me car, they need to call me and tell me that. This is the worst customer service I have ever seen in my life. Meanwhile, this the 16th day I have been without a car or communication.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The best car buying experience EVER.
Fabulous customer service, excellent prices, more than fair trade in values. Relaxed, no-stress experience. Staff was all genuinely friendly, helpful, with no pressure. We have already recommended this dealership to a friend, and she has also purchased from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worse dealership evre
Wanted a small car and endended up with a ford fusion. Week later car shaking took it in and they said i need new brakes ???. Car has pre set speed limit of 80???? So now suppose to get new keys 200+ for breaks and 300+ for 2 key to reset. When i spoke with manage he laughed like it was a big joke i guess they just wanted to get rid of the car now stuck with a money pit just great. Im the joke of toyato bountiful. Wish i was rich so i could get better service. What sales person does not know things about the car they are selling?????
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst ever dealership
Wanted a small car and endended up with a ford fusion. Week later car shaking took it in and they said i need new breaks xxx. Car has pre set speed limit of 80???? So now suppose to get new keys 200+ for breaks and 300+ for 2 key to reset. When i spoke with manage he laughed like it was a big joke i guess they just wanted to get rid of the car now stuck with a money pit just great. Im the joke of toyato bountiful. Wish i was rich to get better service.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
SALESMAN DOESN'T LISTEN!
I always go into Toyota Bountiful for all my maintenance, and even referred family members to purchase their new cars there. Saturday, it was just a regular maintenance routine, but we decided to check out the Tundra. Decided to sit down with the salesman MANOJ, I highly recommend not working with him, looked at the Tundra, and decided to work on numbers and trade in. Manoj went and worked the numbers with the gentleman that figures the number, don't remember his name, think it was Tyler, he comes back and the numbers weren't too crazy, and it shows the trade in value of the car I wanted to trade in. I asked Manoj to make sure that the numbers quoted was with the roll over of the amount I still owed on the vehicle, and he kept saying yes it is. I made sure over and over to him that we still owed on this car and wanted to make sure the numbers were corrected. He kept saying yes, it's all included. 5 hours later, after spending time waiting and waiting for them to work this deal, we finally get to financing, were going over numbers again, and come to find out, the trade in value was put as a down payment and not was was still owed on it vehicle. Now this changed the payment amount significantly. The finance guy we were working with was trying to help out with what would work. Then in the end, I said an amount that would work, he says to me, well that's not going to work, now were just wasting each others time! I said excuse me?! I wasted 5 hours of my time sitting here, when this could have been prevented 5 hours ago, if this salesman would have listened in the beginning! You want to tell me I'm wasting your time, when you had already wasted 5 hours of my time, with this go back and not listening! And that salesman, not once took initiative that he was wrong or made a mistake, or even apologize! He just sat there looking like a dummy
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Second purchase
Second vehicle purchase with Toyota Bountiful. Craig was great once again. Very pleasant experience overall. Jake was also great. Went through the bill of sale line by line and didn’t try to sell me something I didn’t want. No hidden fees. Will continue to buy my vehicles from this dealership until they give me a reason not to.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
