Reviews
Happy Customer
The staff that help me in leasing my new Toyota Sienna was outstanding. I have purchased many new vehicles over the years, and this process was one of the easiest Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2015 Corolla deal
Jake, Jose and Weston treated me like an old friend. I brought my 2012 Camry in "Just to see" what Bountiful Toyota was offering. I wound up trading in my car for a 2015 Corolla! Good deal, good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind comments, we love to hear from our satisfied customers! Welcome to the Toyota Bountiful family and we look forward to servicing all of your vehicle needs!
Great customer service
I took my car in to be worked on and the staff here is very friendly. Joe (I think thats his name) was really nice and tries hard to remember all the customers for the day. Then Javier drove me home and he was super nice. They said it would take 3-4 hours and it took just under 3!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very happy
Just wanted to say Tyson made my experience very easy and got me in the truck I wanted. I was short on time and he made sure everything was handled quick as possible,
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
Toyota Boutiful made buying my new 4Runner a great experience. They answered all my questions and provided great customers service. Quick and easy deal. Look forward to being a longtime customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
communication is a big thing.
Just make sure you read your contract and double check things. Plus hold them accountable for things. Make sure to follow up and make sure they follow up. If something isn't right it should be fixed.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Although the overwhelming majority of reviews are positive, every time we receive a negative review such as yours it's concerning. We value our clients and are eager to find a mutually beneficial solution to this issue as quickly as possible!
These guys are why car dealers have a bad wrap
I'm not the type of person to complain or write a negative review but after our experience at toyota bountiful I feel obligated to do so. I will NEVER buy here again. Me and my wife were new and inexperienced at the car buying process and we felt we were taken advantage of for that. I will share one thing that frustrated me. After picking the suv we wanted (a used one), we spent a lot of time going back and forth on a number (as you always do at dealership like this) and finally I said " if you replace the tires with new ones, we will buy today and you got a deal". The middleman who we were working with after going back and forth between us and the finance manager came back and said "you got a deal, we will throw the tires in if you buy today". Little did me and my wife know he was throwing the tires in alright but he was also adding 960 dollars to my loan and charged me for them. When we went back to sign papers by then we had been there 3 1/2 hours with a hungry baby and so we signed the papers where they pointed and trusted we were getting the deal we agreed upon (this is where our inexperience came into play). And later after getting home and looking closely over the contract I found they had taken an extra grand out on my loan for tires I could have bought for 600 anywhere else. It's so sad because, me and my wife love our car but we could have bought the same one without dealing with the Shadyness we felt we went through to get it. I tried calling and emailing them about the issue in hopes they would put the tires on for free as we were lead to believe or at least put tires on that were worth a grand rather then the non all terrain Junkers we got. All I got was a picture of my signature asking "is this not your signature and what you signed off on". Again, we won't ever be going back.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Although the overwhelming majority of reviews are positive, every time we receive a negative review as yours it's concerning. We value our clients and are eager to find a mutually beneficial solution to this issue as quickly as possible!
very friendly and knowlegable
i went in to have a repair on my 08 camary left buying rab 4 16 the people were very good to work with i b0ught the camry at this dealership also
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
After the sale, you mean nothing
My dad bought his first car ever at this Toyota. My grandparents have bought every Toyota they have owned here at Bountiful, too. It made sense to come here to buy MY Toyota, right?? Ian, our sales person, was nice, but very pushy. We had test drove a Toyota corolla and found it to be right for us. We negotiated price before agreeing on the right amount. This was tedious and unnecessary. Both Kelly Blue Book and NADA put this car only $500 more then what we bought it for. We were buying this car in December, so the exterior of the car had dirt and road salt from other test drives. That is fine, 100% understandable to have a dirty car during winter months. We went and purchased the car relatively stress free. About 2-2.5 hour from start to finish. They washed the car for me and I drove home (1.5 hour north). Once home to show my family the car, I noticed a HUGE scratch and dent on the passenger rear door. I thought it was my mistake, but I found the car ad online and the scratch/dent was on the online pictures. I understand this is part my fault. I have an obligation to look over a car before I buy it, which I did, but because of the dirt and salt all over the car, it must have blended in. Either way, im part to blame. So I called the dealership, texted my salesperson, and left a message for the store manager, trying for 4 days trying to figure out a solution. I said this is part my fault, and part yours for not mentioning this, so lets meet half way. Just pay half the repair and ill pay half. After the exhausting arguments, the best they could do is buff it... horribly disappointed in a dealership my family has trusted for years. Would not recommend this dealership. EDITED: Just got calls back and it looks like there might be some help coming. Stay tuned.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello Jordan, I am happy that we were able to get ahold of you. It sounds like they are working on a resolution to your problem. Please let me know if I can be of any assistance in this process. We value your patronage and am eager to hear the results! Sincerely, Jon Wallace (801)295-3481
Great experience thanks to Weston Bird!
Most everyone knows how stressful buying a new car can be. Especially if it's your first time. Weston Bird made us feel very comfortable and was willing to take the time to make sure we understood every step. He was very friendly, knowledgable, and professional. I would defiantly recommend anyone to Bountiful Toyota! It was well worth the extra distance to have such an amazing experience. I now will always buy my future cars from Weston and Toyota Bountiful. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
