Performance Toyota Bountiful

I HAVE BEEN TRYING FOR A YEAR TO GET THE MANUEL FOR A 2014 EDGE I PURCHASED I HAVE CALLED NUMEROUS TIMES AND AM ASSURED IT WILL BE COMING BUT NO MANUEL IN ADDITION I WAS SHOWN THE CAR FACTS AND WAS TOLD NEVER WRECKED BUT WHEN TAKING TO A LOCAL FOR DEALER BECAUSE THE SENSOR LIGHT STAYS ON ALL THE TIME THAT THE BUMPBER ISNT THE ORIGINAL AGAIN I HAVE BEEN PASSED AROUND SO MANY TIMES AND IGNORED SO ONCE THEY GET YOUR MONEY YOU ARE FORGOTTEN IS MY EXPERIENCE

I took my Lexus RX330 in for service. I was very impressed with how quickly they came out to check my car in. When I returned my car had been serviced and washed. WOW! Joe Edsall was amazing to deal with. Bountiful Toyota was offering a full synthetic special which Joe informed me about. I love that kind of service.

A couple of weeks ago I bought a new Tundra from start to finish it took only an hour and half. I have never bought a Toyota.I ran into a great sale person Tyson Bentzen. I have owned Ram, Ford and Chevy dozens of them. Tyson did a really good Presention and had me drive it product knowledge was great, bottom line he sold me on this truck I wasn't leaving without it. I had a lift put on it the next day service was fantastic I didn't have an appointment they put a lift on it in 2 hours willing waiting in the lounge very comfortable.

I know there were a lot of vehicles there but you were able to complete my service with a car wash in great time!! everything went really good. Thank you for all your help

We saw a vehicle on ksl.com and went to the dealership to see it. According to the website, it had been posted for sale for 5 days, yet when we arrived; it was not cleaned and ready. Why would you post a vehicle for sale that was not in a condition for customers to actually see? Ian, our sales representative was very nice, and pleasant during our buying experience on Saturday, February 20th. He seemed to make an effort to try and relate to our family and situation. However, after the deal was done, there were some items that were somewhat frustrating. Ian seemed to be disconnected, disorganized, and lacked follow up, making us feel like he didn’t care. For the payment/financing experience, all was great although, I feel it would be best to have the sales person mention the mandatory $400 charge for some security/safety thing that was never explained. We still have no idea what we paid $400 for. Perhaps it would be nice to provide the customer with documentation as to what this is at the point of sale. During the duration of 5 days from when we purchased the vehicle to when it was ready for pick up, we had to initiate all communication throughout the week as Ian didn’t call on the days/times agreed with updates on the vehicles status. On Thursday, February 25th, I called him 45 minutes prior to us arriving and he said the vehicle was ready. When we arrived it was not ready, so we had to wait. When leaving, I asked him for the 2nd set of keys and he informed us that they didn’t have a 2nd set and that they cannot control the number of keys that the previous owner turns in. He went in to find out the cost to have another set made and to my surprise, seconds later, he walks out with the 2nd set of keys. Made us feel lied to although we know he probably was just disorganized. After we got home and started to get the vehicle situated we discovered that this specific vehicle actually belonged to Ian’s wife. Not that we have an issue with that but, it makes you feel like he wasn’t honest by hiding that information and that he obviously knew there were 2 sets of keys. Overall, I would purchase another vehicle from this dealership and I hope that perhaps learning from this review there are some improvements made on the preparedness and anticipation of customers’ needs.

Great service and a very friendly and helpful staff! There's no other place I'd take my car for servicing. Keep up the great work!!!!

I called Gavin about a remote for my 1996 Toyota Land Cruiser and I had some numbers on the back of the remote. He looked up to confirm the part , and found out that I could get the part in SLC, and gave me the phone number... Thank you so much Kevin for going out of your way for me !!!

As a working person, it is often difficult to get my car fixed. My working hours often coincide with the car repair place's hours of operation. It was awesome that Toyota Bountiful was open on a Saturday. It was easy to get an appointment. The car was fixed and ready to go within a few hours. The waiting area is nice and even provides some free snacks while you wait. I noticed a gym upstairs. If that is available to customers, what a great way to wait for your car. My service assistant Anthony was helpful and pleasant.

the service is great the people are great and everything about this place is great! You get all the information you need and more and they make sure you and your car leave happy!

Brian is so friendly and cares about the clients. Kept us informed on how things were going and also let us know there was a recall on the back windows.