Reviews
Love the dealership great selection to choose from and
Love the dealership great selection to choose from and the pricing on vehicles were better then other dealerships
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chris, Thank you for sharing your experience with us. We are thrilled to hear you were so pleased with our entire dealership and Congratulations on your new vehicle. Please let us know if there is anything else we can do to further assist you, we would love to help.
The staff is very detailed oriented and very
The staff is very detailed oriented and very knowledgeable about thoer vehicles. They go out of their way to inform their buyers of all the upgrades added on the cars and what's to come in the near future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that our staff took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
Pablo Courtade was absolutely fantastic!
Pablo Courtade was absolutely fantastic! My wife and I were immediately drawn to his outgoing, friendly attitude, and he made the entire car-buying process feel effortless. Thanks to his professionalism and genuine enthusiasm, we’re now the proud owners of an Atlas Cross Sport—and we couldn’t be happier. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Atlas Cross Sport and welcome to the- Volkswagen of West Islip family. We are honored that you chose our dealership for this amazing car buying experience and Pablo will be thrilled to hear your very kind words and recommendation, thank you! We look forward to seeing you again in the future.
So impressed with the professionalism and courtesy
So impressed with the professionalism and courtesy provided by Pablo. I never felt pressured, and he made the car buying experience hassle free, and enjoyable. You can tell that both the dealership, and Pablo, honestly care about the customers, and have their best interest in mind. Even if I was interested in another type of vehicle in the future, great employees, and businesses like Pablo, and West Islip, will make you dismiss that thought!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rebs, Thank you so much for the kind words. Customer satisfaction is our top-priority and we are all thrilled whenever we receive positive feedback from customers. Pablo will be pleased to know that you thought highly enough of his performance to mention them in your stellar review! If there is anything else- Volkswagen of West Islip can do for you please be sure to let us know!
!!GO SEE PABLO CORTDATE!! I typically don’t write reviews
!!GO SEE PABLO CORTDATE!! I typically don’t write reviews on things but I truly just went through truly the best car buying experience of my life with Pablo Cortdate a very fine salesperson from VW of West Islip. He made this whole entire day so seamless and took the stress and anxiety out of the car buying experience so I feel like I owed him this review. If you need a new car go see Pablo you will be taken very very good care of! Thank you Pablo and Vw of West Islip!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jerry, On behalf of all of us here at- Volkswagen of West Islip, thank you for your kind words. We are happy to hear of your wonderful experience at our dealership and appreciate you sharing it with us. Pablo is a great member of our team and will be thrilled to hear you were so pleased. Congratulations on your new vehicle and we look forward to serving your vehicle in the future.
No problem still happy months later!
The dealership was nice and clean and had the car I was
The dealership was nice and clean and had the car I was interested in plus more.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hamilton, Thank you for providing us with a review of your experience at- Volkswagen of West Islip. We are delighted to hear that we were able to match you with the right car and within the price range you were looking for.
Loved my experience with this dealership.
Loved my experience with this dealership. Pablo made it so easy and hassel free to purchase our car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shortell, We are thrilled to hear that your service experience with Pablo was so stress-free and hassle-free throughout your visit. We look forward to seeing you again in the future.
Thank you Pablo , very helpful and knowledgeable with all
Thank you Pablo , very helpful and knowledgeable with all the information you made the process smooth easy and fast . I also love the fact that you are always available and if you’re busy assisting others you find time to return the call making your customers feel appreciated. Again thank you Pablo and I would definitely recommend this dealership to friends and family. 👊🏽💪🏼
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ernest, Thank you for your time and feedback. We are so happy to hear that the very best new car buying experience you have ever had was with Pablo. Thank you for your recommendation and we look forward to the next opportunity to serve your vehicle needs again.
Very helpful and helped me achieve the best car for me
Very helpful and helped me achieve the best car for me with a great deal. Super accommodating!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tara, Thank you for sharing your experience with us. We are delighted to hear that we were the dealership to offer you exceptional customer service that you were able to find a vehicle just right for you, Congratulations!
Sleazy.
Sleazy. Here’s how it works… First they swipe your credit card for $500 telling you they want you to do that in good faith bargaining. The price negotiation is chaotic… But they have something else up their sleeve – they’re waiting to hit you with unreasonable fees, once you have come to terms on “a deal and a price“ They have you insure the car before the deal is finalized… To kind of lock you into it. Then you get into the finance office where you are hit with unreasonable fees that can total in our case $10,000! (A little more negotiation and they got it down to about $8000). There is no transparency… little disclosure… serious questions are answered with a joke. Really a bad experience… On top of it all the $500 good Faith money – they refuse to return it… It’s hard to believe dealerships like this can stay business in the digital age… So I’m doing my civic duty here by spreading the word about a dealership you should avoid. Wish I had!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. I personally reached out to review all of your paperwork and address the concerns you raised. During our initial conversation, I expressed our willingness to go over everything in detail with you. However, after multiple attempts to follow up, you have not answered or returned our calls. Please know that we remain fully committed to resolving any outstanding issues and are more than happy to assist you in any way we can—if you would kindly take our call. Your satisfaction matters to us, and we’d appreciate the opportunity to speak with you directly. Sincerely, Vito Ilardi General Manager
Thank you for your response. I’m sure today was busy for you, we attempted over 4 times from different numbers without success. We are available tomorrow in person till 5 and Monday in person till 7. You are more than welcome to come down and go over the questions you have. We are eager to review any concerns you have and your file is on my desk when you have the time.
Please stop pretending to be attentive online while ignoring real customer concerns. I’ve reached out twice — once spoken to you, once left a voicemail — and got nothing. If you care about transparency and service, charge back to my credit card the $500 you were not authorized to keep.