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Volkswagen of West Islip

(162 reviews)
Visit Volkswagen of West Islip
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
New (631) 230-4387 (631) 230-4387
Used (631) 230-4365 (631) 230-4365
Service (631) 230-4351 (631) 230-4351

Reviews

(162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of West Islip from DealerRater.

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Pablo was very welcoming from the moment we walked in.

Pablo was very welcoming from the moment we walked in. Explained every step in easy to understand detail. He made the car process smooth and was very professional. I would definitely recommend VW of West Islip and would go back in the future

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Kim, We would like to sincerely thank you for letting us know how we are doing. We realize that purchasing a vehicle is a big decision and we try to make the experience simple and informative. Pablo will be pleased to hear you added him to your stellar review. Thank you for choosing- Volkswagen of West Islip and thank you for your recommendation!

I had a fantastic experience working with Greg during my

I had a fantastic experience working with Greg during my recent car purchase. From the moment I walked into the dealership, he was courteous, knowledgeable, and genuinely interested in helping me find the right vehicle to fit my needs and budget. Greg took the time to answer all of my questions without any pressure, and made the entire process smooth and stress-free. I truly appreciated the transparency, professionalism, and excellent customer service. I highly recommend Greg to anyone looking for a reliable and trustworthy car buying experience.

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  • Overall experience 5.0
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Dealer response

Hello, Congratulations on your first brand new car and we are glad to hear that we were the dealership who had the honor of taking care of you. We focus on customer satisfaction and are glad to hear Greg showed you how much we value our customers. Thank you for your recommendation and we look forward to seeing you again!

I recently had a pleasant car purchase experience thanks

I recently had a pleasant car purchase experience thanks to the terrific salesperson, Pablo Courtade. He was courteous, accurate and honest and went out of his way to make sure my purchase went smoothly. He also gave very appropriate and accurate advice on which of two models I was looking at. The VW finance end of things did not go as well (nothing to do with Pablo) as I caught an almost $2,700 error (not in my favor) that the finance person not only missed, but then argued with me about its accuracy (I was right). No apology just irritation that I didn't purchase additional warranty. I trust it was an honest error but make sure you check the math before you sign any finance documents!

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  • Overall experience 4.0
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Dealer response

Douglas, Thank you so much for the kind words. Customer satisfaction is our top priority and we are thrilled whenever we receive positive feedback from customers. Pablo will be pleased to know that you thought highly enough of his performance to mention them in your stellar review! If there is anything else- Volkswagen of West Islip can do for you please be sure to let us know, we would love to help!

Our experience purchasing a Tiguan from Pablo was great.

Our experience purchasing a Tiguan from Pablo was great. He’s patient, courteous and exhibits excellent customer service. He truly wants his customers to be satisfied with their purchase. I highly recommend him.

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  • Overall experience 5.0
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Dealer response

Johnny, We are thrilled to hear that your experience with Pablo was so exceptional that you were able to find a vehicle that was right for you! Congratulations on your new Tiguan! Thank you for your recommendation and we look forward to the next opportunity to serve you again.

One of the best .

One of the best . Pablo was a true gentleman never pushed me . I’ve been leasing cars for 20 years and this probably was the best one. Ty Pablo

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  • Overall experience 5.0
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Dealer response

Delidan, Thank you for your very kind review and loyalty to- Volkswagen of West Islip. We are delighted to hear that your experiences with Pablo have been so exceptional! When the time comes for service, give our service team a call.

I've dealt with West Islip VW, and Pablo in particular on

I've dealt with West Islip VW, and Pablo in particular on 2 separate deals and I found him to be awesome. He was extremely helpful and patient and even helped us iron out an insurance issue we had. I never felt like he was trying to "sell" or pressure me. I will be going back to West Islip VW in the future for another car and will definitely use Pablo when I do.

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  • Overall experience 5.0
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Dealer response

Patrick, Thank you very much for taking the time to write this wonderful review. We are glad you stopped by and that your experience at- Volkswagen of West Islip was a positive one. We also know that Pablo was happy to help you. We look forward to seeing you again in the future.

Pablo is the best salesman I have ever done business

Pablo is the best salesman I have ever done business with; he was honest, friendly and trustworthy. We came from out of state because we were visiting a family member and due to circumstances, we had to buy a car here… nevertheless, we thought it would be a nightmare and we would have to pay more than we wanted to, but, thanks to Pablo, we didn’t. I recommend him to anyone, looking for an honest person. Hard to find, but we would never go to anyone else.

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  • Overall experience 5.0
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Dealer response

Linda, Thank you for your time and patience. We are delighted to hear that you entrusted us with the care of your new vehicle. Congratulations on your new vehicle! Congratulants on your new vehicle! Please let us know if there is anything else we can do to assist you, we would love to help. Thank you for your recommendation.

From the moment we walked onto the property while here on

From the moment we walked onto the property while here on vacation to when we drove off, Pablo and his coworkers were the most professional and courteous employees we have ever had the pleasure of doing business with. Pablo is a wonderful representative of the dealership and treated us like we really mattered. He wasn’t pushy and treated us with respect as well as did the other employees. The face he gave me his phone number to call if I have any problems with the car lot getting it serviced shows me that at this dealership they really care, Pablo especially!! I will definitely be coming back here on our future vacations.

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  • Overall experience 5.0
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Dealer response

Thank you very much for taking the time to write this wonderful review. We are glad you stopped by and that your experience at- Volkswagen of West Islip was a positive one. We also know that Pablo was happy to help you. Please let us know if there is anything else we can do to assist you, we would love to help.

I have bought many cars throughout my life and have

I have bought many cars throughout my life and have always hated the process and think everyone else does as well. I was considering a VW and when I arrived , I was greeted by Pablo. Wow....what a breath of fresh air! From saying hello and all through the process did not sound like a salesman. He knew the brand extremely well and spike to me, my wife and also my kids like a regular person not like a fake sales guy looking for a sale, he felt genuine. We ended up in an Atlas without over paying for features we did not need as he pointed us to the one that had the features we had to have without the ones that we didn't! I have never had that from a sales person, they always want to sell the expensive ones. If you are lloking to buy a car...go see Pablo and experience what car buy should be like! THANK YOU PABLO!!!!!

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  • Overall experience 5.0
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Dealer response

Shaw, Thank you for taking the time out of your day to write a review about our dealership. We are delighted to hear that we were able to offer you not only the vehicle you were looking for, but exceptional customer service as well. Congratulations on your new Atlas and thank you for your recommendation! We look forward to seeing you in the future!

Courteous, helpful, and extremely professional service.

Courteous, helpful, and extremely professional service. We came to the dealership with a particular car in mind, but unfortunately it wasn't something that was workable. Fortunately we had Pablo to work with, who was very patient, accommodating, and friendly throughout the whole process. He did suggest a car that, while more expensive, fit our circumstances a lot better, and never once did I feel hurried or pressured All of the staff at the dealership were very polite and knowledgeable, and the purchasing process was as transparent and straightforward as a vehicle purchase can be. It's a great dealership with professional staff and Pablo proves there is such a thing as an honest Car Salesman!

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  • Overall experience 5.0
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Dealer response

Jarrell, Thank you for the wonderful feedback! Your satisfaction us our goal, and we are happy to hear you experienced exceptional service from our associates! Please let us know if we can assist you with your future vehicle needs! We are happy to help.