Pepe Cadillac

This was one of the worst dealership experiences I've had. I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess. The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation where GM was going to hand me a new engine and this isn't going to be a warrantied situation and that I would be putting $7,000-$8,000 out of my pocket into the vehicle one way or another. Still I insisted that they at least look at the engine as I believed it to be misfiring and stop avoiding it entirely while simultaneously suggesting big ticket items like the transmission as a best guess. After insisting that the engine be properly evaluated, the dealership finally went through with it and diagnosed the actual problem. The result? The engine was approved by GM Corporate for replacement due to a critical failure under an active recall warranty. So after weeks of being steered toward other repairs, the issue I originally brought the vehicle in for turned out to be exactly what I said it was. Once the engine replacement was approved, I was presented with an estimate containing thousands of dollars in additional parts and labor. Some of the labor charges immediately raised concerns for me because they appeared to involve components that would already be accessed during the engine replacement process. I spent about a week reviewing the estimate and speaking with GM to understand how these charges fit into the warranty repair process. During this week or so period the communication became increasingly aggressive. The message was essentially: approve the charges or come get your vehicle. After I challenged portions of the estimate, the dealership revised it and removed some of the labor that had originally been included. Despite that revision, they still would not proceed with the GM-approved engine replacement unless I agreed to thousands of dollars in additional customer pay items and parts. I ultimately picked up the vehicle and was charged $750 in storage fees while trying to sort out documentation and disputed charges. The paperwork initially framed the situation as though I had refused the warranty repair, when the reality was that I disagreed with the additional charges the dealership required before performing the warranty work. (Which I believe is against GM Compliance on Warranty Work) To top it all off, I was told the vehicle had been washed and prepared for pickup. It was returned to me in one of the dirtiest conditions I've seen during my ownership. No courtesy vehicle or shuttle was offered from start to finish of my experience here just as an fyi, not that I really care but its just an additional lack of attention to detail from a "luxury" dealership. Service Departments seem to run much differently when servicing at Audi or Porsche dealerships in Connecticut. My overall impression was that warranty work was treated as an inconvenience they want to avoid at all cost, while customer-pay work was pushed aggressively whether or not you really need that work. If you're bringing a vehicle here for a major warranty claim, review every estimate carefully, ask questions, and document everything.

Pepe sold me a defective Escalade and has been totally unhelpful. DO NOT BUY A CAR FROM THESE PEOPLE!!!

AGE DISCRIMINATION FOR OLDER CARS. 2002 Cadillac Seville xxx After accepting my vehicle for service and keeping it all day without looking at it, the Service Manager tells me to go pound sand. He said "there's plenty of other cadillac dealers in the area you can take your car to." After this poor experience I would certainly never go to this dealership to purchase a new car.

If I could afford to buy a car every day for the rest of my life I would one hundred times over to Jack as my salesman. Completely completely seamless process and I am ecstatic with my purchase worth every single penny and time spent talking to Pepe Cadillac.

Just had the best dealership experience anyone can possibly have, usually you need to go back and forth and back and forth, try and wheel and deal, you receive misinformation on the car or something shady. In a nutshell the car was as described, and the dealership took care of some other loose ends to make the deal push through rather quickly and painlessly. Lucinda was the salesperson I dealt with that made this experience the best one I've had. Pepe Cadillac will definitely be an option when we look for our next automobile.

The people who work at Pepe Cadillac are easy to reach, understanding and extraordinarily helpful and went out of the way to solve my problem. The sales person i had was clear and extremely knowledgeable about the cars.

I cannot sing enough praises for Dylan at Pepe Cadillac of White Plains NY. He goes above and beyond in helping you with your new vehicle. He is a kind person! What a nice interaction and experience! Thank you!

I bought a luxury car for $90,000 and the sales experience was great. Luci was very nice, professional and accommodating. What I was unhappy with was the additional fees that the dealer tacked onto the contract after negotiating my price. There were a few fees but the most frustrating ones they added were a $200 fee because I was from a neighboring state, along with an $85 fee because they added gas. When I asked that these surprise fees be removed they refused. In the end I'm happy with my vehicle, but not happy with the dealer as I've just never heard of a dealer that sells you a car and makes you pay for the gas.

My entire experience was fantastic! Efren worked with me for a week or two beforehand to find and reserve the vehicle I was looking for and Frank answered all of my financial quickly. In the end, I’ve finally found the perfect vehicle for my family and me. Efren even met me between NY and Delaware to deliver the vehicle to me. The whole experience was great!

I recently had the pleasure of purchasing a Cadillac XT5 from Pepe Cadillac in White Plains, NY and I have to say that my experience was exceptional. The staff at Pepe Cadillac made my out-of-state purchase and shipment process incredibly easy and stress-free. From the beginning, Efren Panjon my sales contact was extremely responsive and helpful in answering all of my questions about the vehicle and the purchase process. He even sent me detailed videos of the car to give me a better idea of its condition and features. Once we had agreed on the purchase price, the Pepe Cadillac team quickly arranged for the vehicle to be shipped to my home in another state. They handled all of the logistics, including finding a reliable and affordable shipping company and coordinating the pickup and delivery of the car. When the car arrived at my doorstep, I was thrilled to find that it was exactly as described, and in pristine condition. It was clear that Pepe Cadillac had taken great care to ensure that the vehicle was properly inspected and prepared for shipment. Overall, I couldn't be happier with my experience with Pepe Cadillac. Their exceptional customer service, attention to detail, and willingness to go above and beyond for their customers truly set them apart from other dealerships. If you're in the market for a high-quality vehicle and want to work with a team that puts your needs first, I highly recommend Pepe Cadillac of White Plains, NY.