Pepe Cadillac

AGE DISCRIMINATION FOR OLDER CARS. 2002 Cadillac Seville xxx After accepting my vehicle for service and keeping it all day without looking at it, the Service Manager tells me to go pound sand. He said "there's plenty of other cadillac dealers in the area you can take your car to." After this poor experience I would certainly never go to this dealership to purchase a new car.

If I could afford to buy a car every day for the rest of my life I would one hundred times over to Jack as my salesman. Completely completely seamless process and I am ecstatic with my purchase worth every single penny and time spent talking to Pepe Cadillac.

Just had the best dealership experience anyone can possibly have, usually you need to go back and forth and back and forth, try and wheel and deal, you receive misinformation on the car or something shady. In a nutshell the car was as described, and the dealership took care of some other loose ends to make the deal push through rather quickly and painlessly. Lucinda was the salesperson I dealt with that made this experience the best one I've had. Pepe Cadillac will definitely be an option when we look for our next automobile.

The people who work at Pepe Cadillac are easy to reach, understanding and extraordinarily helpful and went out of the way to solve my problem. The sales person i had was clear and extremely knowledgeable about the cars.

I cannot sing enough praises for Dylan at Pepe Cadillac of White Plains NY. He goes above and beyond in helping you with your new vehicle. He is a kind person! What a nice interaction and experience! Thank you!

I bought a luxury car for $90,000 and the sales experience was great. Luci was very nice, professional and accommodating. What I was unhappy with was the additional fees that the dealer tacked onto the contract after negotiating my price. There were a few fees but the most frustrating ones they added were a $200 fee because I was from a neighboring state, along with an $85 fee because they added gas. When I asked that these surprise fees be removed they refused. In the end I'm happy with my vehicle, but not happy with the dealer as I've just never heard of a dealer that sells you a car and makes you pay for the gas.

My entire experience was fantastic! Efren worked with me for a week or two beforehand to find and reserve the vehicle I was looking for and Frank answered all of my financial quickly. In the end, I’ve finally found the perfect vehicle for my family and me. Efren even met me between NY and Delaware to deliver the vehicle to me. The whole experience was great!

I recently had the pleasure of purchasing a Cadillac XT5 from Pepe Cadillac in White Plains, NY and I have to say that my experience was exceptional. The staff at Pepe Cadillac made my out-of-state purchase and shipment process incredibly easy and stress-free. From the beginning, Efren Panjon my sales contact was extremely responsive and helpful in answering all of my questions about the vehicle and the purchase process. He even sent me detailed videos of the car to give me a better idea of its condition and features. Once we had agreed on the purchase price, the Pepe Cadillac team quickly arranged for the vehicle to be shipped to my home in another state. They handled all of the logistics, including finding a reliable and affordable shipping company and coordinating the pickup and delivery of the car. When the car arrived at my doorstep, I was thrilled to find that it was exactly as described, and in pristine condition. It was clear that Pepe Cadillac had taken great care to ensure that the vehicle was properly inspected and prepared for shipment. Overall, I couldn't be happier with my experience with Pepe Cadillac. Their exceptional customer service, attention to detail, and willingness to go above and beyond for their customers truly set them apart from other dealerships. If you're in the market for a high-quality vehicle and want to work with a team that puts your needs first, I highly recommend Pepe Cadillac of White Plains, NY.

I was ready to purchase my leased vehicle and contacted Pepe Cadillac and spoke to Frank for what was originally just to inquire about possibly purchasing an extended warranty if we decided to purchase our truck. After a lengthy conversation with him, he put me in contact with Mike Lombardo who ultimately ended up helping us with our lease buyout. Mike and Frank went above and beyond to help me complete the transaction in a timely manner. We had an issue with me picking up the truck after it was dropped off to be certified due to a work obligation and after a few phone calls and messages back and forth, Mike offered to bring the car to me with all of the required finance and sale paperwork so that I could sign everything and get my truck back as quick as possible. Frank called me and we went over every aspect of the sale and possible warranty options and then went over all of the finance information before Mike arrived with the truck. Both of these excellent gentleman made this experience very pleasant. I felt they were very upfront with me and answered all of my questions. They did not try to sell me anything I did not want and were not pushy to get me to complete the purchase until I was prepared. I will definitely use Pepe Cadillac in the future as well as other Pepe dealerships because of the experience I had with both Frank and Mike.

The service department goes above and beyond. I recently had a problem I was traveling in Florida. The sales manager Ron bald got on the phone to help me and spoke with the dealer directly in Florida to make sure my experience went smoothly when i had an issue while traveling. Whenever I have my car serviced in White Plains they do an excellent job. I recommend them highly, the service department is one of the reasons I just bought my car off its lease.