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Northside Imports Houston

(235 reviews)

Reviews

(235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent customer service from Connor, Natalie and Ryan!

Excellent customer service from Connor, Natalie and Ryan! Easy buying experience, great attention to detail and efficient!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience with Northside Imports.

Great experience with Northside Imports. They worked out a great deal and I received first class service. Ken and Mathew were very helpful and patient during the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best car buying experience ever!

Best car buying experience ever! In and within 2 hours. Sales man was not pushy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Customer Service 10/10

DeLawrence (salesman) and Devonte (manager) was amazing to work with. I came in with a lot of negative equity in my trade and they worked out a great deal for me in a brand new 2024 Alfa Romeo Giulia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buyer Beware

I made an appointment to view a vehicle and although another customer was looking at it when I arrived I was told that there was no standing commitment to buy. Turns out the other buyer had signed a purchase agreement before we even test drove the vehicle. I asked the sales person specifically about the status of the vehicle before the test drive and was assured that there was no commitment. Bottom line is that he was dishonest in his dealing with myself and my wife and he wasted our time and effort driving across town in a rainstorm to buy this vehicle

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Successful trip

I negotiated all online and was getting prices from a total of three dealers. Northside gave me the best price and the best trade in. I was worried that as an out of town buyer that the deal we cut would be hit with extras. No worries. They didn’t try to up the price with additions. It was the online price. Trinidad was an excellent salesman and taught me how to operate all of the accessories. On my drive home, I fell in love with the Grecale. What a great highway vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service

Personnel were great giving me amazing attention and answering all my questions regardless I told them I was just looking around (not a serious buyer). Connor Smeltzer and Vince went above and beyond, even printed all the information of the vehicle i was looking at

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Couldn't believe how comfortable we felt

professional, knowledgeable and more importantly not aggressive! This made all the difference in the world in coming back to this location to buy a new vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Perfect

Courtney was exceptional. She better stay because I will be getting my next vehicle from her! All was done over the phone in one day and they delivered the car the same day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Second To None Service

I have purchased 7 cars from this dealership. All from Delawrence. He is always professional and works to get me the best deal. About to buy my 8th from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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