Skip to main content

Group 1 Toyota West Bank

(1,103 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

Want to share your experience with this dealership?

Write a review

Always friendly and efficient service at Bohn Toyota.

Always friendly and efficient service at Bohn Toyota. I have used their service department since I bought my truck in 2018.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello David, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Very business orientated great personalities good for

Very business orientated great personalities good for business thank you I would recommend them to everyone things you don't even know to help you with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Got a good deal with my new 2025: Tacoma and a good deal

Got a good deal with my new 2025: Tacoma and a good deal with my trade in very happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The staff at Bohn Toyota were very pleasant to work with,

The staff at Bohn Toyota were very pleasant to work with, to include my sales person Richard, managers Eric and Patti, and Brian over in Finance. They were open to negotiating, getting me down as low as they could. After my first visit, they followed up but did not pester me to come back in. It felt like they actually cared to ensure I was having a positive shopping experience. This dealership earned my business and trust quickly with their professionalism, transparency, and flexibility. Highly recommend Bohn Toyota to those in search of a newer used vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Lauren, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

Excellent service from everyone I encountered.

Excellent service from everyone I encountered. I have purchased 3 vehicle from this location. If I had to buy another Toyota vehicle, I would most likely visit this particular dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Marsha, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Had an appointment for 2:30 for oil change.

Had an appointment for 2:30 for oil change. I waited at the dealership for my vehicle. I was not notified my vehicle was ready. I had to go ask about it. The service advisor said he just texted me. I never received a text and then he said I opt out for text. I was in the waiting room and he never even announced that my vehicle was ready. It was 4:00 and I noticed my vehicle in the parking lot and that is how I knew my vehicle was ready. I will never use Bohn Toyota for service again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience caused by your recent service experience. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Martin Bonura General Manager - Bohn Toyota 504-341-3300 mbonura@bohnzone.com

Pleasant experience.

Pleasant experience. Good service at Bohn Bros Will definitely return here for service Been coming here for years and will continue in the future Great place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Charlotte, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Friendly customer service.

Friendly customer service. Waiting time at a minimum. Courteous service. Pleasant personnel. Service is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

AMAZING.

AMAZING. I was entirely satisfied with Bohn Brothers Toyota, from the making of the a appointment for the service until I received my automobile after the service had been completed. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Barbara, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Very good service.

Very good service. I like how they check everything for you and provide the service I needed. They show they really care. I also appreciate their honesty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!