Group 1 Toyota West Bank

The associate was prompt and courteous and kept me updated. I was sent a detailed list of all improvements needed and what was suggested to be fixed right away.

I like the sales staff and the service department. This dealership was the only one that I visited that had what I wanted and spent time with me choosing the right vehicle.

Very good service ,everything was on time they had my car ready in less time than expected

For reference, I'm writing this review on 4/29/25. My vehicle needed new tires and an alignment. I had already scheduled an alignment online but wanted to add tires to my service. I called the morning of 4/24/25 and spoke to Mike about my needs. He emailed me some tire options and asked me to call him back with my decision. So, I chose the tires and called him back. He then told me I need to talk with someone else to order the tires and then call him back to schedule the service. He transferred my call to the other person but they did not answer, so I left a message with all the details. As of today, I have not heard back from that person. However, I called again later on 4/24/25 to try again. I spoke with someone that told me they will check the inventory for those tires and tell Mike to call me to schedule. As of today, I have not heard back from that person either. So, I waited until 4 pm on 4/25/25 to try yet again. I spoke to yet another person that told me Mike was busy but they would relay my message. As of today, neither Mike or that other person have called me back. So, I show up to my service date the morning of 4/29 to drop off my vehicle for the alignment. The drop off was quick and the shuttle service was great. I had an older gentlemen but I can't remember his name. He was very good. However, I was contacted by the service tech, Guillermo, stating the alignment could not properly be performed because my tires were too worn. So now Im without new tires AND an alignment. Mind you, if anyone would have called me back before today, the tires could have been ordered and put on. I asked the available service tech, Tyler, if they could offer any discount as a way to right their wrong. The only thing he offered was already existing promotions that are available to everyone. I would not recommend getting your vehicle serviced here and especially not working with Mike.

Service was great. Waiting area was comfortable & had good coffee. I will be back.for my next service

Everyone was accommodating and very pleasant! They looked at everything I was concerned about and didn?t do any repairs until I gave them a go!

Toyota is always my go to dealership before Lexus. I love the customer service from Nina & Victor at Bohn Toyota of Harvey Louisiana.

Bought my Highlander from Bohn, almost 7yrs ago. Customer service ... QUALITY customer service ... has always been excellent! I would be hard pressed to come up with ways to improve it. The only things might be if they would wash the car before giving it back! Or, pick up the car & return it, but then l'd need other reasons to get out of the house.

Courtesy and professionalism is always a major factor when choosing a dealership. I?ve been a customer for many years and always treated the same.

Very efficient and easy experience where the service staff at BohnToyota provides the consumer with A+ service. Never any guessing of what's being done while waiting. Continued updating on the vehicle's progress with a complete explanation of any needed repairs.