Skip to main content

Group 1 Toyota West Bank

(1,104 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

Want to share your experience with this dealership?

Write a review

Prompt and efficient routine service considering we did

Prompt and efficient routine service considering we did not make an appointment Avisor was courteous and professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I did not like the service and away.

I did not like the service and away.My ticket was handled I was treated unfair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Tania, Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered due to feeling like you were treated unfairly. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. I’m looking forward to the opportunity to understand more about what took place during your experience. Martin Bonura General Manager mbonura@BohnZone.com

I bought a new car with no floor mates and when I asked

I bought a new car with no floor mates and when I asked for it they suggested to return the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

Dealer response

I appreciate you notifying me about this matter. I’m sorry to hear about the response you received concerning the floormats. I’m committed to making things right and regaining your trust as a valued customer. Could you please get in touch with me? I would like to hear more about this and to find a resolution. Thank you, and I will look forward to hearing from you. Martin Bonura General Manager 504-341-3300 mbonura@bohnzone.com

I’ve bought two cars from this dealer, and feel like i

I’ve bought two cars from this dealer, and feel like i got a decent deal. They also sold a car to our son.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

I love coming to Bohn Toyota of Harvey.

I love coming to Bohn Toyota of Harvey. Everyone is very courteous, knowledgeable and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Outstanding Service!

Outstanding Service! ThanksAmillion for always being available!!! My Toyota, Tacoma deems to be in TOP N I CH condition!👍🏼

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to learn that your experience was outstanding! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Extremely confident with the work they do.

Extremely confident with the work they do. I have been with them for 15 years. Car is on top top shspe

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

This dealership needs to close it's service dept and just

This dealership needs to close it's service dept and just sell cars, customer service and technicians are horrible. It didn't start out that way though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Dealer response

Thank you for bringing this to my attention. I apologize for this negative experience with our service department. I would like an opportunity to fix this and to earn your business, please contact me at mbonura@BohnZone.com. I look forward to speaking with you. Martin Bonura, General Manager

This location always take care of my vehicle needs, with

This location always take care of my vehicle needs, with an appointment or not. I recently had an issue with my battery and was also able to have my vehicle serviced without an appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your positive experiences with us! At our dealership, we always strive to take care of our customers' vehicle needs promptly and efficiently, whether they have an appointment or not. It's great to know that we were able to address your battery issue and provide you with excellent service without requiring an appointment. We look forward to continuing to meet your expectations and providing you with exceptional service in the future!

Service staff is very friendly.

Service staff is very friendly. The waiting area is clean and comfortable. There are vending machines for cold drinks and snacks. Coffee is free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.