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Group 1 Toyota West Bank

(1,104 reviews)
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Bohn Brothers Toyota

I came to get my oil changed. I was greeted and treated courteously. The job was quickly done, and I was on my way sooner than I had imagined. My only complaint would be that in the past there would be someone at the door before I exited my car upon arrival to take my information. I had to enter the office and wait a while before someone was free to help me. I had an appointment for the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

I’ve been going to this dealership since 1997, three cars

I’ve been going to this dealership since 1997, three cars in 27 years. This is a great establishment with great people. Love it!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's wonderful to hear! It's great to have such a longstanding positive relationship with us. Our ultimate goal is your satisfaction! We appreciate your loyalty and business. We are excited to help you in the future.

Nina, my service was very professional and courteous!

Nina, my service was very professional and courteous! She explained what work needed to be done on the car and gave me an estimate and through explanation. We had to order several oarts and she told me that parts had to be paid before ordering. Everything so far went very smoothly. Some minor work done and parts ordered. I will bring car back for repairs when parts come in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear about your positive experience with Nina in the service department! We're glad she provided you with professional and courteous service, explaining the work needed on your car and giving you a detailed estimate. It's also good to know that everything has been proceeding smoothly so far, and we look forward to completing the repairs once the parts arrive. We're here to help and ensure your satisfaction with your car repairs!

A pleasure, great service, and they always give me a good

A pleasure, great service, and they always give me a good deal. Love going there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's great to hear! We're glad to know that you appreciate our team's knowledge, good communication, and friendly service. Maintaining a clean and welcoming environment, along with providing amenities like good coffee, is important to us as well. We're here to ensure your satisfaction with every aspect of your dealership experience.

I was greeted with a smile upon arrival, I was kept

I was greeted with a smile upon arrival, I was kept abreast of my vehicle with regards to my requested services. I was also given some recommendations for additional services to the vehicle. I was not pressured and was given options. The service was great, professional people and I will continue to have my vehicle serviced at this location!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We're delighted to hear that you were greeted warmly, kept informed about your vehicle's services and provided with professional and pressure-free service. We appreciate your trust in us and look forward to continuing to serve you for all your vehicle's needs.

Great service and wonderful experience!

Great service and wonderful experience! Victor my Service Advisor is the best! Thank you. Chinh n Phuong

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

We always get the best customer service especially from

We always get the best customer service especially from Mike McGowan he always takes care of us and cares about our car safety

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Mike provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Nina was friendly and knowledgeable.

Nina was friendly and knowledgeable. The service was fast and efficient! The visit was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

It's fantastic to hear that you had a great experience and that Nina provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Customer

It is a very professional and courteous facility. The personnel makes sure that your vehicle recieves very good care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Car service

Service Rep. Victor is an awesome service rep. Always professional and courteous. Thank you Victor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear that Service Rep. Victor provided you with awesome service, and we appreciate your recognition of his professionalism and courtesy. Thank you for sharing your positive experience with us!