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Group 1 Toyota West Bank

(1,104 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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They were very professional, I was greeted when I pulled

They were very professional, I was greeted when I pulled up and it didn’t take long for my service .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Excellent service Tyler my service advisor made my

Excellent service Tyler my service advisor made my experience fast quick and very easy A+ all around

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you received excellent service from Tyler, your service advisor and that your experience was made fast, quick, and easy. A+ service all around is a testament to the quality of our service department. Your positive feedback is much appreciated, and we are glad you had a top-notch experience!

Customer service was courteous and professional.

Customer service was courteous and professional. The text service helped to keep us informed of repairs and completion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Consumer response

Customer service was professional and courteous. The text updates were convenient.

Everyone is very polite, friendly, and professional.

Everyone is very polite, friendly, and professional. The work was quickly done and quite thoroughly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's wonderful to hear! Polite, friendly, and professional service can make a significant difference in any experience, and it's great that the work was completed quickly and thoroughly. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Bohn Toyota has first class car service and great

Bohn Toyota has first class car service and great customer service! Love the reminders when my car is due a maintenance check!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that Bohn Toyota provides first-class car service and great customer service. Reminders for maintenance checks are also a valuable aspect of our service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Very easy to make appointment, professional staff, did

Very easy to make appointment, professional staff, did not make me wait long and prices are reasonable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that you found it easy to make an appointment, encountered professional staff, experienced minimal wait times, and found the prices to be reasonable. A hassle-free appointment process, professional service, and fair pricing are important factors in providing a positive customer experience. Your feedback is appreciated!

Best personal attention from staff and they made me feel

Best personal attention from staff and they made me feel important. Service was fast and on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Receiving the best personal attention from staff and feeling important is a testament to the exceptional service you received. Fast and on-time service further enhances the overall customer experience. We appreciate your business. We look forward to assisting you in the future.

Outstanding customer service and true dedication to

Outstanding customer service and true dedication to ensuring customer satisfaction. Work was impeccable and expeditiously completed..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear about your outstanding experience with Bohn Toyota, where you received impeccable work and expeditious service. Our dedication to ensuring customer satisfaction is a testament to our commitment to providing top-notch service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Everybody was very nice and friendly I didn’t have to

Everybody was very nice and friendly I didn’t have to wait long for my car to get serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that you had a pleasant experience with friendly staff and minimal wait time for your car service. Thank you for your feedback, and we hope to continue providing you with excellent service in the future!

The guy who serviced my car was very efficient.

The guy who serviced my car was very efficient. He had a positive attitude during my time there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that the person who serviced your car was not only efficient but also had a positive attitude during your visit. Your feedback is greatly appreciated. Your satisfaction is our goal, and we look forward to serving you again!