Skip to main content

Group 1 Toyota West Bank

(1,104 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

Want to share your experience with this dealership?

Write a review

Pleasant and satisfied with the dealership.

Pleasant and satisfied with the dealership. I waited for my vehicle while being serviced and was completed on a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great experience!

Great experience! Tyler was great to work with he was courteous, knowledgeable and gave great recommendations! It was a very pleasant and timely service experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Great service department with in stock parts and minimal

Great service department with in stock parts and minimal wait times. Best prices on in stock tires

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

5 stars from me because Mr.

5 stars from me because Mr. Devin Johnson goes above and beyond to ensure I’m taken care of! He’s the man!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Devin went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great service and very timely.

Great service and very timely. Very friendly staff members always polite and helpful. Will continue to due business with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

The service technician was a women and she was rude was

The service technician was a women and she was rude was more worried about making a phone call instead of helping the customer in front of her, so I I left her desk and went down on the end to a man, he was better. I had to wait for my car and they were done in one hour 30 minutes. I was very impressed. I told them ahead of time I would need to wait when ai booked the appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great that despite the initial interaction, you found someone who could assist you effectively. It's also wonderful that we were able to complete the service within the time frame you had available. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

The service department is top notch!

The service department is top notch! I bought my new Rav4 from Bohn Toyota and it was such a great experience. My wife bought her Pre-owned Prius at another Toyota dealership years ago, but we have always used Bohn Toyota for any services required. Highly efficient staff, highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It sounds like Bohn Toyota has consistently provided excellent service and support. It's great to hear that your experiences here have been consistently positive, both in terms of purchasing a new vehicle and with our service department. Loyalty like yours speaks volumes about the quality of our service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

I bought a new Sienna van.

I bought a new Sienna van. I’ve had two less than satisfying visits to Bohn for service. Today I made a 730 appt and left my van to be fixed after I had three new alerts and went to work. The one worker I needed to fix the problem did not even show up. ( The hybrid specialist) The hybrid system and the parking brake alert said to go to the dealership.So I scheduled, arrived, and was driven to work expecting the problem to be resolved. I was later called and told they could do nothing except do the maintenance ( the 3rd alert). I was late for my afternoon office and was told I had to make another appointment when the hybrid guy was there. Short story, the reasons I scheduled did not get done AND I have to do this all over again. Solution: just tell me the situation beforehand and I’ll bring my van to another dealership. Very dissatisfied in service efficiency, and expect more. This is my first Toyota and have had it in service 3 times. Please do better!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced in the attempt to service your vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at 504-371-3021. I look forward to speaking with you. Martin Bonura, General Manager

Consumer response

Bohn toyota should call the customer personally to make an appointment when the hybrid specialist is available and offer a selection of appointments. Simple and easy to do, right. The costumer obviously works near that dealership and wants to utilize the services.

Consumer response

Went to dealership today to pick up Toyota handicap conversion Sienna. Was told they can’t fix it because of parts being different, inability to deal with conversion issues, and just no experience in fixing these. The visit before I was told the “ hybrid service guy just didn’t show up? One would think there has to be SOMEWHERE for us to bring these handicap conversion vans ? I will try Superior van next?

Not too pushy and willing to negotiate and listen to the

Not too pushy and willing to negotiate and listen to the buyer! Respectful and patient & a pleasure to buy from!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Suck majorly why they can’t just do what you ask them to

Suck majorly why they can’t just do what you ask them to do? He trying to make me do stuff right now I could’ve done later when money was more available but the said now all or nothing like who does that type of business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to my attention. I apologize for this interaction you had during your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at 504-371-3021. I look forward to speaking with you. Martin Bonura, General Manager