Group 1 Toyota West Bank

Our sales person was Outstanding. She was very knowledgeable and very professional. I will tell other people.

Was looking for a vehicle for my son and didn’t have very much to spend. We told the sales guy Martinez what we had and he did everything in his power to find my son a nice reliable vehicle without going over our budget. We are very pleased with the Vehicle Martinez was able to get for my son in. I would recommend speaking with him if you are looking for a vehicle, you will have a wonderful experience by doing so.

If I could do no stars, I would. So I originally came here & I had put a deposit down on a car. Keep in mind, they kept urging me to put the deposit down so I can "lock it in" & the car would be mine. The paperwork that I had signed had the VIN number of the car & everything. Asked the car salesman Martinez, since I had put down the deposit, if that car was mine. He answered yes. Asked another employee when placing my deposit, he also answered yes. Although I will choose to leave his name out I understand that mistakes do happen & his job title doesn't really have to do anything with the inventory or the sales itself. Moving on, After finding out that the vehicle was already promised to another buyer (not the issue) The salesman, Martinez, did not communicate with me at all to let me know that the car that I had initially put a deposit down on, was no longer available. KEEP IN MIND, he was texting me while I was asking him what else would I need to do to be prepared for when the car comes in. KNOWING that the car was no longer available. POOR communication skills right? Had he been upfront & owned up to his mistake of telling me to put down a deposit for a car that was already promised to another buyer, it would've been fine. HOWEVER, he did NOT tell me ANYTHING. NO communication at all. So he was just going to let me put down a deposit & not tell me anything? $500 lol. The audacity of this person to have not said anything & continued to have conversations with me as if nothing happened at all. My family has bought cars at this location for years. & I'm the first to ever go to another location. If you ever go here, I don't recommend the same salesman I had. Awful experience from him, awful communication, & awful customer service.

i was only contacted once with a form email and never heard from them again

Best Toyota service in town! Thank you to Jennifer Temple and her team in service for reliable, trustworthy, and efficient Toyota maintenance and repair. I will be returning for future maintenance! A+

Jennifer in service was amazing. Very professional and the wait time was short for oil change and rotation. Keep up the awesome job Jennifer.. See you on next time. Thank you

The service was good and the staff was very helpful. The facility was well kept and I would go back to have service again one day.

I received excellent service. My service technician, Victor provided exceptional customer care from the moment I dropped my car off to the completion of services. He exceeded my expectations. Job well done!

I was having a stressful morning as I was taking care of my daughter who just had surgery. Service advisor, Mr. Mike McGowan took excellent care of my needs. I sat outside as I had been indoors for 2 days straight. It was hot outside so Mr. Willie brought me a water. I was extremely touched by his gesture. My service that day brought a much needed smile.

I love bohn toyota!!!!! Every since I have toyotas u find that I get the best service ever. I recommend the dealership to all of my family and friends.