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Group 1 Toyota West Bank

(1,105 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,105 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Oil change

Service for an oil change. Send great coupons. easy to drop off. Nice waiting area. Quick service. I Always have a great experience with this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Lindsay, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!

Ok but

Prior to showing up for service I left 7 messages that were not returned. 2 were voicemails to service manager Very frustrating. Need better phone service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Martin Bonura General Manager mbonura@BohnZone.com

Oil Change

Great service in / out and 1 hour. Great lounge area while waiting for your car to get serviced. Friendly staff, easy to talk to. Have a great day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Toyota is very reliable.

I always get treated great. They are very professional and dependable. I wouldn't think about going anywhere else. It usually doesn't take too long either.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Oil change

Our service guy was very patient and friendly with my parents that didn’t speak english. He was the only one there and it was very busy. Service was fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

See Jennifer for your service needs.

Jennifer helped me understand what was going on with my car. Even when she was busy. She also helped me with the cost. Her coworker Nina was also a big help. They are a great team. Highly recommend!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

Transformation in professionalism

This dealership has become better each day. Professionalism has improved tremendously; attention to customers, sensitivity to customer needs and respect. Whoever is handling customer service in terms of attending to customer needs should keep it up. Good job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Awesome

Great experience. I bought a used car. Very nice and accommodating associate. The process was easy and simple. I would recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Patient and fair

Great sales crew, sales manager and finance manager! Very patient and fair! Patti and Kevin were great! Nice showroom, lot and grounds were well maintained

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

Hassle free and rewarding experience.

Tyler was an awesome salesperson. He greeted us as soon as we stepped out of our car. helped us find the vehicle that fit our needs within our budget. Very friendly and personable staff throughout the building.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!