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Group 1 Toyota West Bank

(1,105 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,105 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Friendly, Polite & Fast Service!

Service agent was friendly & polite. Additionally, my wait was about 20 minutes!! The agent reminded of when my next service was due & what needed to be done. Super helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Worth the drive

I have purchased two cars from this dealership and would strongly recommend this location. Friendly staff, quick service, definitely worth the drive!!! Great sales man Mr Forrest, Great service man Mr Joe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Barbara, for your kind words about Mr. Forrest, and Mr. Joe.! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!

Great service

Jennifer was awesome. She kept me informed of everything that was going on with my car while the parts were on back order. I never had any problems with this dealership or service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Yolander, for your kind words about Jennifer! We are very happy to hear that we were able to provide you with an enjoyable experience!

Great Job

Came in for and oil change staff was great and friendly and honored my scheduled time with out having to wait. Got me in and out and I was able to get an early early start to my Saturday I had a lot to do so getting in and out allowed my to get an early start for the rest of my day Thank you Mr Johnson

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Dwayne, for your kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!

Great Service

Tech was professional and very friendly! Bought my car from here and have never had it serviced anywhere other than Toyota. I Have always owned a Toyota for obvious reasons.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Brooks, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Replace all fluids 2010 Tacoma

Great job completed timely and Victor gave us a courtesy discount, rare in today's marketplace. Website is user friendly for the electronically challenged. Thanks Victor!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Mike, for your kind words about Victor! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Prompt service

Victor was very professional and nice. He called me with an update on my vehicle. Service people were prompt and quick with service. I would not hesitate to bring it back next time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Richie, for your kind words about Victor! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

My service request:

This was my first time meeting the service advisor Mr.Victor.. He was very professional and was willing to listen to my needs. He called me with an update on my vehicle and was very knowledgeable about the issues. I will be looking forward to seeing him on my next visits Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Good Job!

Great experience at Bohn, as always. They are always professional, friendly and knowledgeable. I always trust them to get the job done. Keep up the good work!! Thank You!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Very good service

Great service and very professional. They effectively filled my blinker fluid. Seriously, i would highly recommend the service department for anybody with a Toyota vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!