Group 1 Toyota West Bank

I was early. I was greeted, courteously and professionally, immediately. I settled in from the long haul, only to be interrupted while reading world news, because my car was ready!! My tech explained everything and managed to find a coupon/discount greater than the 15% previously offered. One caveat - I completely forgot you didn’t accept checks. Could you please make sure all your texts and emails make mention of this and in a prominent place.

Service was timely, great people working here. The location was in easy walking distance to places I needed to get to that day, so no need to wait in the lobby. Everything was finished before the rain came that day. Will be back!

1. Never let a customer drive away from your shop with only 26 psi in their tire. Especially when pressure issues with that tire is the biggest reason they came for maintenance that day. That’s at 60% and at it’s not safe! 2. Don’t blame an after market tire sensor for the issue because you couldn’t even know because you didn’t even pressurize the tire. I went back to the reputable (nation wide) tire shop where they verified the accuracy of the aftermarket sensor as the exact match for my vehicle. They put air in the tire and the low tire light went off. They also put air in all other tires bc it wasn’t done at your dealership. 3. Just because you find a plug in a tire doesn’t mean it’s ruined. How about air it up and check for leaks? The service manager performed this right in front of me and it didn’t leak in the slightest. 4. Don’t make up a bunch of bs stories about different checks and yadayadayada. I just brought my truck in to have the tire fixed but I didn’t even get the minimum. Like I said, I left there with 26psi in the one tire I wanted fixed. I needed it fixed. You let me leave there with a tire in a dangerous condition, same as it came in as, and you even charged me for it. 5. I asked you to look back at my service records to see how many times I’d been in for service for that tire, and you wouldn’t even do so little as that. 6. Your service report was false. One line mentioned washer fluid was low so you filled it up. False. Not a single drop was added, admittedly, because you don’t even carry the type of fluid already in there. When I called this out to the GM he said the service report said no service performed. I called bs, aloud, and showed him on the report where it specifically read ‘filled to proper level as need.’ What? After showing this to the GM he just stood there with a blank stare, still insisting I was wrong for raising my voice. I was wrong; but what about the truth? 7. I shouldn’t have raised my voice, but it seems there is a major issue there with telling the truth. You blamed all your inequities on everything else. I entrusted you to properly maintain my vehicle not only for longevity of the vehicle but also my safety. You failed magnificently. I’m sure I could have gotten better maintenance at Walmart. This is a real shame because I’ve purchased three brand new vehicles from Don Bohn dealerships, and they were all dealer maintained by you. 8. To the GM: when you came outside maybe you would have wanted to consider excusing everyone else, asking me what my major malfunction was and how you could help. Might have been a good idea to shut it down right away with professionalism. Instead, you chose to throw your weight around, join your mechanics with their yadayadayada excuses and blame the entire situation on me because I was loud. I was wrong for being loud, but didn’t you even want to get to the route cause of why I was angry; and perhaps fix what I was lied to about? I apologize about being loud; however, your dealership has a fundamental problem with being dishonest and providing quality customer service. It’s all about money. I just wanted my tire fixed and I can’t stand being lied to. Your actions proved why I was lied to, received poor service, and treated as if only I listened to what was said then everything would be ok. Business ethics and morality not unlike that of Bernie Madoff. Shame on you and your team.

1. Never let a customer drive away from your shop with only 26 psi in their tire. Especially when pressure issues with that tire is the biggest reason they came for maintenance that day. That’s at 60% and at it’s not safe! 2. Don’t blame an after market tire sensor for the issue because you couldn’t even know because you didn’t even pressurize the tire. Once the mechanic realized the sensor was aftermarket, so his Toyota tool wouldn’t read the pressure, he just blew it off without manually checking the tire pressure. I went back to the reputable (nation wide) tire shop where they verified the accuracy of the aftermarket sensor as the exact match for my vehicle. They put air in the tire and the low tire light went off. They also put air in all other tires bc it wasn’t done at your dealership. 3. Just because you find a plug in a tire doesn’t mean it’s ruined. How about air it up and check for leaks? The service manager performed this right in front of me and it didn’t leak in the slightest. 4. Don’t make up a bunch of bs stories about different checks and yadayadayada. I just brought my truck in to have the tire fixed but I didn’t even get the minimum. Like I said, I left there with 26psi in the one tire I wanted fixed. I needed it fixed. You let me leave there with a tire in a dangerous condition, same as it came in as, and you even charged me for it. 5. I asked you to look back at my service records to see how many times I’d been in for service for that tire, and you wouldn’t even do so little as that. 6. Your service report was false. One line mentioned washer fluid was low so you filled it up. False. Not a single drop was added, admittedly, because you don’t even carry the type of fluid already in there. When I called this out to the GM he said the service report said no service performed. I called bs, aloud, and showed him on the report where it specifically read ‘filled to proper level as need.’ What? After showing this to the GM he just stood there with a blank stare, still insisting I was wrong for raising my voice. I was wrong; but what about the truth? 7. I shouldn’t have raised my voice, but it seems there is a major issue there with telling the truth. You blamed all your inequities on everything else. I entrusted you to properly maintain my vehicle not only for longevity of the vehicle but also my safety. You failed magnificently. I’m sure I could have gotten better maintenance at Walmart. This is a real shame because I’ve purchased three brand new vehicles from Don Bohn dealerships, and they were all dealer maintained by you. 8. To the GM: when you came outside maybe you would have wanted to consider excusing everyone else, asking me what major malfunction was and how you could help. Might have been a good idea to shut it down right away with professionalism. Instead, you chose to throw your weight around, join your mechanics with their yadayadayada excuses and blame the entire situation on me because I was loud. I was wrong for being loud, but didn’t you even want to get to the route cause of why I was angry; and perhaps fix what I was lied to about? I apologize about being loud; however, you dealership has a fundamental problem with being dishonest and providing quality customer service. It’s all about money. I just wanted my tire fixed and I can’t stand being lied to. Your actions proved why I was lied to, received poor service, and treated as if I only listened to what was said then everything would be ok. Business ethics and morality not unlike that of Bernie Madoff. Shame on you and your team.

Extremely happy with the service received from Jennifer today. They were extremely busy and handled everything professionally. Jennifer explained my recommendations and when I should get them done so I can budget.

I have a warranty through Toyota with a 3rd party. Toyota should know who warranties go through it should have not been a difficult situation

Fast service, very professional. Technician was thorough. Highly recommend see Jennifer Temple for you service needs she explains everything in full detail. Can’t go wrong!!

Was the best experience at a Dealership. The Technician was awesome 👌 and very accommodating and helpful. Service was quick and painless I'm switching to Bohn Toyota!

Good service. Clean waiting area. Courteous staff. Appointment relatively easy to set up. Text service to keep you updated as you wait was a nice touch.

I needed breaks for my RAV4 NINA took great care of me. She offered me coffee,tea and water wile I waited for service to be completed.