Reviews
I purchased a truck from them and in just two weeks it...
I purchased a truck from them and in just two weeks it broke down. Had to have it towed back home. Apparently this dealership does not disclose all thats wrong with the vehicles they sell.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I apologize for the issues you are experiencing with the vehicle you purchased from us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mbonura@BohnZone.com Martin Bonura General Manager
Good hospitality and great customer service quick
I appreciate your service and I appreciate your willingness and qualified team members working at this location whose well known for their work and well done job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Sandra
Every time I come to this location they always give great customer service and Jennifer was very friendly great attitude keep up the good work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Sandra, for your kind words! We thank you for your business and look forward to your next visit!
Good deal
Very easy to work with , they make the process quick and easy. The sales and financial team works to give you the deal that works for you.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words. It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Bend Over! - Additional "shop charge!"
This dealership "tacks on" a $3.99 "shop fee" on ALL auto services they provide. I went in for a website special for a full synthetic oil change for $39.99, with NO mention of an additional $3.99 "shop fee!" (not even in the fine print -- false advertisement!!). That is like a restaurant charging an additional "kitchen fee" on each meal, or maybe if Walmart were to charge a "parking fee" to visit their store. Are you serious? This is getting ridiculous, and is against Better Business Bureau's standards. I imagine that's why Bohn Toyota is not accredited by BBB. Get ready to "bend over" each time you schedule auto service from them. Pretty soon we'll be charged "cement fees" to drive on their premises, or "oxygen fees" for breathing their air while waiting for our autos to be serviced!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for your dissatisfaction with our fees. I would like an opportunity to fix this and to earn your business, please contact me at mbonura@BohnZone.com. I look forward to speaking with you. Martin Bonura General Manager
This dealership "tacks on" a $3.99 "shop fee" on ALL auto...
This dealership "tacks on" a $3.99 "shop fee" on ALL auto services they provide. I went in for a website special for a full synthetic oil change for $39.99, with NO mention of an additional $3.99 "shop fee!" (not even in the fine print -- false advertisement!!). That is like a restaurant charging an additional "kitchen fee" on each meal, or maybe if Walmart were to charge a "parking fee" to visit their store. Are you serious? This is getting ridiculous, and is against Better Business Bureau's standards. I imagine that's why Bohn Toyota is not accredited by BBB. Get ready to "bend over" each time you schedule auto service from them. Pretty soon we'll be charged "cement fees" to drive on their premises, or "oxygen fees" for breathing their air while waiting for our autos to be serviced!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I apologize for your dissatisfaction with our fees. I would like an opportunity to fix this and to earn your business, please contact me at mbonura@BohnZone.com. I look forward to speaking with you. Martin Bonura General Manager
I asked a salesperson if I could speak to the General Manager about this matter. He replied that you were not there in your office at the moment, but Phil (Service Manager) could help me. Well, after discussing the matter with Phil, he had " an opportunity to fix this" in real time, but held his stance and chose not to do so. Our discussion was distasteful and fruitless. So, now this same negative experience review appears not only here on dealerrater.com, but also in google reviews, Facebook reviews, Yelp reviews, Cars.com reviews, etc. I felt "a duty" to inform future service customers about these "hidden and unethical tactics." I'm now pleased that my son, Damian, bought his brand new Toyota Sienna van from Toyota of Slidell last week, rather than yours. He had to drive further from Cut Off, but at least he was able to purchase that vehicle at the "promised" price without "hidden-surprise!-showroom-lot inventory", or any other "tacked on" extra charges!
SUPERIOR CUSTOMER SERVICE
In and out with car detailed and financials completed. Out saleswomen, Renee was the best ! Very unstressed experience !!! In short, a very good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Richard, for your kind words about Renee! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Camry
Great customer service text you when you wait for your car when you pull up greeting you less than five seconds keep up the good work
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Sandra, for your kind words! We thank you for your business and look forward to your next visit!
Don't go for tire repair! They gave 5 different stories...
Don't go for tire repair! They gave 5 different stories on why I couldn't get service after I already called to verify that I could. Oh and they warranty dept closed on Saturdays... really?!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Martin Bonura General Manager mbonura@BohnZone.com
Great service and Honest People and pricing.
Wonderful interaction with all employees, great prices and Honest discussion with sales and finance. Would recommend this dealership to anyone looking for a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We thank you for your business and look forward to your next visit!