Group 1 Toyota West Bank

I had a great experience purchasing a new car. I would recommend relatives and friends. I was recommended by my friend and very pleased. Happy

They have time frindly service. Reliable and friendly service. Great atmosphere. They were very kind and understanding about my needs. They are also very reassuring.

Always treating nicely and with courtly was informed of necessary repairs and available services. Nice refreshments and tv. Greeting by service personnel was well received. And this is too long of a review. Shorten it for next time

I absolutely love my new car. The staff was very helpful and friendly. The deal was great. The experience was exciting and enjoyable. I definitely recommend Bohn Brothers Toyota

My buying experience WAS going great. My sales representative, Brian Carter. WAS initially very attentive. I had some issues and concerns that he promise he would take care of. BUT once the payment for my purchase cleared, suddenly he stop answering my calls. It seemed I was no longer valuable. I would call the dealership asking to speak with him but he was never available. I left VM and text messages requesting callback. but never got one. I tried to get someone else to address my concerns but was referred back to sale rep who again was suddenly unavailable for me. After nearly one month, I still have unresolved issues. This is my first car purchased at this dealership and most definitely my last.

I cannot believe anybody that went to this dealership has anything good to say. I work with 10 other people in our office and they all hate the service center. I was in customer service with ten other people and nobody was happy. The customer service rep. was talking to a customer on the phone that was unhappy about his bill for battery/cables, etc... She was rudely explaining why his battery was bad (burnt cell) and how it burned up his battery cables and they had to replace the battery and other items. He was not happy with the cost. She told him to wait a minute and she muffled the phone and spoke to the service rep. The service rep. told her that they did not replace the battery. They were charging him for a battery they never replaced and they only reason it was caught was because he questioned the cost.. I am sorry, that is theft, plain and simple. Everyone in the service center overheard her conversation. She even yelled at another customer. Needless to say, I had words with her regarding my car, and had my car towed out of the dealership. I went to Toyota of Slidell and it was not even a comparison. Excellent service. I will never step foot on their property again.

Worst experience I have ever had having my car serviced. The wait was too long, never got feedback until I inquired. Was never asked if i wanted recommendations done. After I left I noticed the oil change sticker was never changed & the maintenance light was blinking when I arrived it is now on all the time which tells me it was never reset. I'm not sure if the oil was changed at all. No one knows but them. But just because they were busy why should the customer have to pay suffer. They should think how they would feel it these things happen to them.

Rayme Black is very professional and knowledgeable. She took time and explained in detail the recommendations for my 80K maintenance inspection. All the staff are friendly and courteous. The shuttle service is a plus! Bohn Brothers Toyota prioritzes serving its customers.

Great sales person would only go toJohnny Tran bought three and daughter and grandson also bought we send everyone we know looking for a car to him

Dwight Arceneaux and Peter Edel were excellent. I have bought many cars from them and referred people to them. They always go above and beyond. I’ll be back when I need another car.