Group 1 Toyota West Bank

I went to Toyota because my engine light was on for a few days.. My advisor greeted me in a timely manner. She introduced herself as Kim in a kind , courteous, professional way. She knew what the problem could be right away. Although , she had difficulty with her computer( not her fault, it was a computer malfunction) she asked for help to resolve the issue. She kept me on top of things when service was being done to my car. I truly appreciate her being my advisor, we even bonded over hairstyles. If I need to return again , hopefully she’ll be there to greet me .

Kimberly was very courteous and helpful. Got my recalls done in 1 day.Very pleasant person.The van service was nice and comfortable. Going and coming.Thanks to everyone

So first off when I went to purchase my car everything was good. I realize that the car had a few dents and the windshield was cracked. I suddenly asked Jason Virgil can this be fixed if I purchase the car he said of course it can I would just have to bring the car in when I’m off. We came to an agreement that they would fix it for me, I would just have to take my car in on one of my off days in which I did. My car has been there for six hours until I called for them to tell me that they didn’t fix anything on the car. I let that go. I brought my car back on Monday and for a whole week I still haven’t gotten my car back it is now Monday again and they’re telling me they still have more dents to fix on my car that’s ridiculous. These people don’t care about you once you sign the papers and they have your money. I’ve requested to speak to a manager he came on the phone he was very rude I requested for the manager to call me back I still haven’t gotten a call this will be my first and last time at this dealership. I do not recommend anyone to this dealership to be honest and I’m not just bashing them to bash them I’m bashing them because I have a serious problem with bad customer service I have a serious problem with lack of communication. And I have a serious problem that it’s still been a week and I have no car to drive I’ve been taking Uber‘s and buses to work and I’ve also been taking Uber’s in buses back to my house at 2:30 AM. Their response is if I want something to be fixed I have to wait. That is not true because firstly he told me that it will take three days to fix the dents three days turned into week and if I did not call I would never gotten update on the car that’s my issue. The sale represented is trying to be nice but nice is not going to cut it because you’re messing with first of all the fact that I have to work hard to pay the car note you’re messing with my money you’re messing with my time. Lastly when I requested for a manager to call me back the sale representative response was if I think that the manager is going to not attend a meeting just to come talk to customer that’s what I was told. I normally do not do reviews honestly and I always told myself if I was supposed to do review it would be a great one but nothing great about this dealership.

I met with Stephen Mays to buy a new Highlander. He was accommodating and friendly and did what he could to move the process forward in a short time.

Staff is nice and friendly. The waiting area was clean and comfortable. I didn't have a long waiting period for my oil change. Once finish the service tech went over my paperwork and recommended things that may need attention in the near future.

Linda Bankston has been my service manager 3 to 4 times. She is professional and very courteous. She is attentive to details and always goes out of her way to make sure I have a positive servicing. She has been a joy to work with. Overall, everyone I have met from the service dept. and the parts dept. is very courteous and professional.

L. Bankston is awesome! Very professional courteous dealership! Never feel pressured or rushed. Service dept. Personnel are friendly and always accommodating. The parts people are friendly.

Linda is always a delight to deal with cuz she shows available options and gives advice when asked. As soon as I arrive to pick up my truck, she's already got someone getting it ready for me. I def feel valued when she's there. Ask for Linda! ???

L.Bankston was very helpful and a pleasure to deal with. I was irritated at the length of time it was taking but she remained professional

Convenient to my home and pleasant waiting area. Service personnel attend to your needs and alert you to any repairs needed they find in your car.