Reviews
I love the service of Kevin Martinez in lapalco
By Jesly Ruiz I met with kevin Martinez in Lapalco to buy a new Highlander. He was accommodating and friendly and did what he could to move the process forward in a short time. I love the service of Kevin Martinez in lapalco
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words for Kevin! We sincerely appreciate your kind words!
unsatisfied long time customer left with very serv
after dealing with this center for over 20 years 4 cars i’ve left this location under very tricky information 1st was told needed a repair for 2400 dollars but only needed a $10 gas cap 2nd Did not honor oil change coupon as advertised. unsatisfactory explanation
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Reginald, thank you for bringing your last visit to my attention. I am very sorry for this and I would like to make it up to you. Can you please contact me as I take your concerns very seriously! Raul Ramos General Manager 504.341.7020 raulramos@group1auto.com
Customer
Ms Kim was outstanding very friendly she a keeper I just love her attitude if she not the supervisor she deserves to be a supervisor
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
customer 20 yrs
very unhappy with experience here and not 1st time very tricky with coupon use and not satisfied with explanation given last time quoted me 2400 dolled for repair and took my car and ended up being gas cap $10 very tricky🙉
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Reginald, Thank you for bringing this to my attention. I apologize for what you have experienced during your visit. I would like an opportunity to address your concerns and to earn your business, please contact me at billymoore@BohnZone.com. I look forward to speaking with you. Billy Moore General Manager
Excellent!
Service was excellent! In less than 2 hours, my oil was changed, brakes replaced, filters replaced, tires rotated. I was very impressed with the entire team at Bohn Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Sophia for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Toyota Highlander
I give Peters and the whole staffs 5 Starts. Excellent service very proficient, very fast. I was out in less than 2 hours. Thank you Bohn Brothers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Peter for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great Service!
Today’s service was very quick and great customer service. This morning was customer appreciation day and enjoyed the treats and water for customers. Also truly appreciated Kimberly Polk for being so helpful and ensuring I had the best customer service experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Derick was my service person he was great
Derick was very prompt and very professional as promised I was done in 90 minutes. Very pleasant visit I told him I want him to be my service guy moving forward.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Sim for your kind words about Derick! We are thrilled that he provided you with a pleasant experience!
Amazing service
Stellar service, patience, and kindness. I had the joy of dealing with a miss black, who explained things clearly and concisely. The facilities are amazing and make the wait seem easy. They even have a children’s room!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Oscar! We are thrilled that you had a Stellar experience!
Oil change and filter, replace serpentine belt
Very satisfied with the service. Everything that was done to my car was explained very clearly. Service staff were very courteous and helpful. Pleased with everything
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Mary for your kind words! We thank you for your business and look forward to your next visit!