JT's Kia

Bradley at the service desk has been extremely pleasant to work with however we have had five services for the same issue that has still not been resolved as of today. I bought my wife a 2023 Kia Sorrento that has had the exact same issue five different times now the following dates are the occurrences June 3, 2024, September 16, 2025, October 22, 2025, October 29, 2025, and now March 5, 2026 . This is not some run-of-the-mill service issue. The accelerator goes completely dead while she is in traffic. This has happened while she’s getting onto the freeway while she’s going through a traffic light while she is simply driving in traffic. It’s a miracle someone has not run into her. Corporate Kia has been contacted several times regarding this issue as well as through a Lemon Lawyer. The result from Corporate Kia is to attempt to settle for an extremely small amount of cash and simply say the vehicle is still under warranty don’t worry about it if it happens again, we’ll fix it ignoring the very basic fact that this is a dangerous situation and my wife could be seriously injured or possibly killed while driving this vehicle. I’ve contacted Corporate Kia once again and of course they say they are going to escalate and reopen my case. My case number is 25628011. I’ve attempted to contact the dealership again. I believe the most simple situation would to be to buy out this vehicle and let us go on our merry way and never cross paths again.

I am writing to express my disappointment and frustration with my recent service experience. On Monday, December 16, 2025, I dropped off my vehicle to address an oil seal leak and to have the oil filter and cabin filter replaced. In addition, I asked the new service advisor to verify whether the oil seal issue was covered under my purchased service contract (Chrysler Warranty – Maximum Care). I initially planned to wait for my vehicle; however, I was advised that the service would take approximately three to four hours, so I agreed to be shuttled home. While I was provided shuttle service home that morning, there was no shuttle available to pick me up to retrieve my vehicle later that day. Throughout the day, I received no communication from any service advisor. No one contacted me to provide an update, confirm the issue, or explain the status of my vehicle. I should not have to chase updates or wonder what is happening with my car. Eventually, Bradley arranged an Uber for me; however, I was never picked up. Because my home address is new and did not initially appear in the GPS, I provided the service advisor with an alternate address that did populate in the system—on two separate attempts. Despite this, the ride never arrived. As a result, I stood outside in the cold for approximately 45 minutes with no follow-up, updates, or communication from the dealership. This experience was extremely disappointing and unacceptable. Due to this lack of coordination and communication, I was forced the next day (Tuesday, December 17, 2025) to ask my son to bring me to the dealership to retrieve my vehicle. This caused additional inconvenience, added expenses, and time away from work. In addition, the final invoice indicated that the car was vacuumed and washed. It was not.Overall, this experience made me feel completely disregarded as a customer. Please note that this situation is not the fault of AC, my original service advisor, who went home sick that day. Responsibility for this experience lies with the service management and the new employee involved. This entire experience fell far below the level of customer service I expected.

Let me start by saying Jt's Kia on Greystone is a car lot that should be the last place you get a car. Salespeople are nice and friendly but how this lot handles used cars will leave on the side of road. I bought a vehicle from them that they said went through a 5-point inspection from top to bottom no issue found. They also told me that all used cars have 6-month warranty both statements as of right now are a lie. My car's brakes and chassis had major issues a few days after I bought it. I took it back and they said that they would look at and get back to me. So what i did not know at the time was the chassis issue was the Shock absorber in the rear and the airbags under the car. I did not find this out until Kia took my car to BMW to have them look it, due the service department not wanting to touch it. Now mind you i only had the car from Oct 31 to Nov 10 It had a saftey issue from day one. My car still at BMW Kia would not approve the work and when i was shown the video of what BMW found there tech could believe what they found. I was sad that i was driving my family in this car. Jt's Kia does not stand by their work or their word if you buy car i hope you have a good cash on hand for a tow truck you're going to need one.

I recently purchased a vehicle from JTs Kia located in Columbia, SC on Greystone Blvd, and I have to say, the experience was exceptional. From the moment I arrived, I was greeted warmly by Jak, the salesperson. She was courteous, professional, and incredibly knowledgeable about the cars and the entire buying process. The environment at the dealership was welcoming and peaceful, which made the experience even more enjoyable. Thanks to Jak's excellent service and guidance, I was able to successfully purchase my vehicle with ease. This was truly one of the best car-buying experiences I’ve ever had. I highly recommend JTs Kia and especially thank Jak for her outstanding assistance!

I'm pretty mechanically inclined. So when our 2016 Sedona started leaking oil, I looked up common leaks and saw a recall about oil pressure sensors and leaking problems. I took our family van to the service department cause everything pointed to that being the source. They took it back, and hours later I was told they used a scope and it wasn't the very prevalent sensor leak issue, it was a valve cover gasket. They were also nice enough to quote me 1300 bucks to fix the valve cover gasket, and then charge me over 300 dollars for the diagnosis. I refrained from language, took the car home and tore it apart. There was zero valve cover leaks and an ocean of oil on the block between the V of the 3.3L V6 where the oil pressure sensor was entirely blown out. These people are xxxxxxxx and will apparently rip you off to make a little more scratch than the manufacturer will pay them to fix defective parts. Don't buy a car from these people either, they are the only Kia dealership around since taking over from Galeana.

I had to get my first oil change. Superb work and professional. Thanks. Team. Peace.

Mr Littles did an excellent job with getting me into a 2025 Kia Seltos. I would recommend him to others that is in the market to purchase a Kia.

I was initially drawn to JTs Kia of Columbia by the competitive pricing listed on their website for the 2025 Kia Sorento. Unfortunately, that pricing turned out to be misleading. When I requested a quote, it included unrequested and overpriced add-ons like “Pulse” and “GPS,” each tacked on at $799, totaling nearly $1,600 in unnecessary charges. These are typical line items dealerships slip in to quietly inflate the price—and sure enough, their quote ended up being more expensive than several other dealers I was considering, despite the lower advertised price. What made matters worse was the lack of communication. I tried reaching the sales team multiple times over the course of several days—by phone and email—but could never get a call back. This lack of follow-through, combined with the hidden fees and pricing games, left me with little confidence in moving forward with JTs Kia. In the end, I purchased my 2025 Kia Sorento SX Prestige from Ed Voyles Kia in Smyrna, GA, where I received honest, upfront pricing with no pressure and no added fluff. I had hoped for a better experience from JTs Kia, but unfortunately, I can’t recommend them unless you're prepared to scrutinize every line item and do a lot of chasing on your own.

Personnel are very friendly, but you shouldn't have to wait 3 hours and 15 minutes with a scheduled service and that is typical. In fact, the service rep said today was a slow day for them.

Bought new Kia. Tried to give me a high interest rate, higher than bank. Said could not lower it until I told them to void the deal. Also never gave me an sale invoice with paperwork that show any detail on pricing.