Reviews
Great service experience, always quick and easy.
Great service experience, always quick and easy. They always make it such a seamless process
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com
I appreciated that the service they offered was the very
I appreciated that the service they offered was the very service they completed on my vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com
Tiffany went out of the way to help me.
Tiffany went out of the way to help me. She was very communicative and thoughtful of me and my business when servicing the vehicle
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com
There pretty good but my brakes already going out but
There pretty good but my brakes already going out but every thing else is good
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- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service, Mike! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com
Issue with exhaus leak that Idiot a Ram issue.
Issue with exhaus leak that Idiot a Ram issue. It should be covered by the recalls and or warrant, but my Ram was 600 miles past the 60,000 miles it would be only partially covered and the they charged me almost $200 for a diagnostic fee on a qell know issue with Ram.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com
Knowledgeable sales person.
Knowledgeable sales person. Polite staff from the time I arrived. Facility was very clean and well maintained.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Russ Darrow Chrysler Jeep Dodge RAM of West Bend. It's great to hear that we were able to assist you and that you had such a positive experience. Mitchell Darrow mitchell.darrow@russdarrow.com
Got done as needed friendly serve was a little to
Got done as needed friendly serve was a little to expensive for the work I had done
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. Please contact us directly if there’s anything we can do for you. We’re always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com
Fine job on the oil change and tire rotation and
Fine job on the oil change and tire rotation and timeliness of service, but they didn’t check tire pressures or fill my low tire. Left with one tire at 29 PSI.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com
My sales person was very helpful and nice.
My sales person was very helpful and nice. When I had a problem with the windshield he was quick to fix the problem. However I was a little disappointed with the service team. They had left all four windows rolled down during a rain storm. My Interior was wet.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com
Picked up my 2023 Jeep Wrangler after getting an oil
Picked up my 2023 Jeep Wrangler after getting an oil change. It had oil all on my inside door panel and on my steering wheel. Not happy. The girl who took care of us played it off that it was no big deal. They also checked out my rear frost on my rear window because one of the lines stoped working. The same line was fixed last September (not even a year ago) and they told me it was my fault it stopped working this time. That is not true and I don’t think I should have been blamed for that. My jeep only has 13,000 miles on it and what happened at my appointment yesterday is completely unacceptable.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, Susan, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com