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Bud Smail Motorcars, LTD

(484 reviews)
2022 state dealer award
View 5 awards
2022 state dealer award 2015 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2015 consumer dealer award

Reviews

(484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bud Smail Motorcars, LTD from DealerRater.

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Excellent and timely service.

Excellent and timely service. Matt is very professional and helpful every time I take my car to the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your great review about your recent experience with us! We look forward to your next visit! Take care!

Very good experience.

Very good experience. No pressure to buy a car. Everyone I came in contact with at the dealership were very friendly and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your great review about your recent experience with us! We look forward to your next visit! Take care!

Bud Smail is the only Mercedes dealer I would purchase a

Bud Smail is the only Mercedes dealer I would purchase a car from. The sales staff is friendly, professional, and accommodating! The customer service staff is equally as friendly, knowledgeable and accommodating. It’s always a pleasure to walk through the door from beginning to end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help

This was my first visit to Smail Mercedes Service Center.

This was my first visit to Smail Mercedes Service Center. Mike was over the top nice and accommodating to me. My car was serviced appropriately, and I appreciated the car wash!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your great review about your recent experience with us! We look forward to your next visit! Take care!

Tyler was a great salesperson.

Tyler was a great salesperson. Experience was very positive except for the final element. The person showing how the car works was all wrong for the job. I left with too many operational questions. Detailing on the used car I purchased could have been a little better. An antenna is needed in the area where the entertainment (radio etc.) is discussed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your honest review; we are happy to pass along your comments to the team here at Smail Mercedes! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Bud Smail Motor Cars always provides top notch customer

Bud Smail Motor Cars always provides top notch customer service! Mike Griffith makes every effort to ensure outstanding customer satisfaction!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your great review about your recent experience with us! We look forward to your next visit! Take care!

Mike was very thorough and wanted to know exactly what

Mike was very thorough and wanted to know exactly what was going on so he could help me and convey the problem with service. The waiting room was very nice and Darreyl l even offered me a piece of watermelon! Great time with all of the staff I encountered!! Thank you for resting my mind at ease about my car, Mike!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your great review about your recent experience with us! We look forward to your next visit! Take care!

in terms of service, there’s nothing outstanding either

in terms of service, there’s nothing outstanding either good or bad. They do take longer to complete service than I think appropriate. My car is usually out of commission for three days regardless for the level of service required.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your honest review; we are happy to pass along your comments to the team here at Smail Mercedes! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The best service in the business.

The best service in the business. They are prompt, efficient and very customer oriented. They always deliver.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help

We bought a C300 from Tyler Sciarrino.

We bought a C300 from Tyler Sciarrino. Very pleasant buying experience. Friendly and knowledgeable staff. The whole process went quickly and smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Smail Mercedes! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!