Gettel Hyundai of Sarasota

Avoid this dealer,. They had vehicle listed that I checked on, vehicle had been sold but they had a different one older but listed that it had everything I was looking for or so it was listed to have, I have a 5 series so I compared it to what I have it listed everything and more, said it had run flats to my thought "they all do". I blame myself for not inspecting every detail, It was a 4 hour drive from my location, I trusted them, bad mistake. Started deal they said they had taken car back to apply "Butler service" I did not want and stated I didn't, they said they already started I had to take it, car had just came from body shop you should not put any wax coating on new paint. High pressure sales, car was above average price for car, I knew it had been in a accident but was not concerned until finding parts not installed properly, and car has major electrical issues, They don't give you your paperwork it is done on a big table computer trying g to impress, once you complain you no longer have access to this paperwork, They did pay to get trunk fixed that could not be opened from outside, and for cup holder add on they didn't install, Joshua salesman left before deal was done because it took all day not to mention 4 hour drive back. New fancy dealership you will be paying extra for the sale to cover that. Bait and switch kind of deal do not recommend

Ryan was very helpful and pleasant to work with. Theresa work was done in a timely manner.

The service department couldn't be worse. The service writers are super rude (mine was a woman whose name I've blocked - she went to work at Toyota, so now I can't own a Toyota either). They never returned calls or let me know what's going on. I was in tears. As soon as I got my car back, I drove right over to another dealer and traded my Hyundai (who I LOVED) for a new car at a reputable dealership. I can't own a car that causes me so much grief/pain/illness just to fix minor thingss. She was a 2021 with only 17,000 miles.

I’m happy today to learn technology and all features, which Tucson 2025 offers, with Brand Ambassador Jenny Bethell. She is professional, kind and very patient with senior driver. Now I feel confident ,up to date with technology and safety. Thank you very much!

Had a great experience with Ryan and would definitely recommend anyone to come here for their service needs

I wish to point out a service "discourtesy".that surely could be improved upon. When scheduling an appointment for a recall I was asked if I wanted to wait for the vehicle, I asked how long would they need the vehicle. The scheduler said "she did not know" but that after scheduling she would transfer me to a service advisor who would tell me. This she did. A few minutes later she said her transfer did not get through and that I should try again later. I understand that such things happen. However, rather than downloading to the customer calling back again and again, being put on hold and transfers not taking place, for simple information, it would be far better service for the scheduler to find out the information send an email, txt, or calt the customer. I

Quick to solve the issue and make the experience seamless. Great customer service. Thank you.

Getting an. appointment is difficult there. the staff is great and very efficient when you get in the door but getting service under guarantee was very difficult. i will bring my car elsewhere for my next service. Staff treated me well there.

It was ok. I always come in for an oil change and tire rotation. Seems as though I can never get my tires rotated. I was told they didn't need it. I know the tires are fairly new I want it done for my own piece of mind. I will see what the excuse is on my next oil change.

She did a fine job taking care of my 2013 Hyundai. My car broke down in Brando they put a new engine in. It is difficult to get Brando work on Gettle site. But it is working so she can see all the work they did. Been with Gettel since 2013. And Marhofer Hyundai of Akron. Snowbirds. Lucky you have her here